With My Sky, you can join our free loyalty programme, Sky VIP. It’s also the quickest and easiest way to securely manage your Sky products and services, pay your bill and get help if you need it.

Brilliantly simple and personalised to you, My Sky makes managing your account, paying your bill and getting help easier than ever before. Get instant access to the information you need, when you need it.

Key features:
• Join Sky VIP – the loyalty programme that gets more rewarding the longer you’re with us. It’s our way of saying thank you. Join now to discover your rewards.
• View and manage your Sky services, and see the offers and upgrades available to you.
• Check and pay your bills, view your future costs, and change your payment details.
• Track your Sky Q and Sky Multiscreen orders, and reschedule TV engineer visits if you need to.
• Find out what you'll need to know before you can book your Home Move and contact us through the app.
• Keep an eye on your broadband speed and usage.
• Track your Sky Mobile order from dispatch to delivery, and view your credit agreement.
• Keep up-to-date with the latest updates about your Sky account and services with in-app notifications.
• Manage your Sky Go devices, reset your TV PIN, activate Remote Record and pair your viewing card.
• Fix broadband problems quickly using our broadband diagnostic tool and solve common issues fast with our step-by-step guides. And if you still need to contact us, we’ll put you in touch with a Sky expert right there in the app.

The My Sky app. Your Sky world in the palm of your hand.

What's New

Version 6.23

In this release, we’ve fixed a few bugs you’ve reported about issues you’ve had in the app.
We’re always listening to your feedback to ensure My Sky is right for you, so check back for updates!
If you’re having technical issues while using My Sky, email us at

Ratings and Reviews

4.3 out of 5
59.2K Ratings
59.2K Ratings

One happy customer


I have been with Sky for many years, whenever I ring the staff are always friendly and helpful and I have found this app to be useful, clicking on the home button sends me through to my account and I can carry out most things via this, but the v.i.p. phone number puts me through very quickly and It is nice to know the person at the other end has enough info to treat me as a person rather than a number. I have read several negative reviews so thought I would add my good one. If you don't like Sky there are other alternatives but I personally think it is good value and the ability to watch 4k makes it a favourite in our house.

Happy but having to leave!


I've had Sky TV for several years and love Atlantic but as their engineers seem to be unable to install a phone line for Internet or offer reasonable speeds I have no choice but to leave. I've been paying over the odds by only having TV with Sky, necessitating two providers.
I was prepared to "try again" but no offer was made to reduce costs on having all three services, whereas Virgin Media have offered a price for all three below the cost of Sky's TV alone & I just couldn't refuse!
Sky Atlantic I will miss you..... but needs must & I am fed up of being "ripped off". Maybe see you next year, when I can start again at a reasonable cost with improved internet speed?



Foolishly we pay Sky over £100 a month to have had the Phone put down on me this evening (after I said calmly that their system was ‘bloody’ ridiculous) and been cut off 3 times for no apparent reason! I cannot link my mobile account to the Sky app and see my call billing and the message they texted me won’t open! They have charged me for roaming when they wouldn’t answer my messages from abroad but how much I don’t know as a result! The reason I said their system was bloody ridiculous was because I cannot link my mobile number which is apparently because it was downloaded before I had the misfortune to take out their mobile contract. As a result he told me uninstall and reinstall the app which I have done twice and STILL the mobile details are not there! What a farce, a bloody farce!!!


Sky UK Limited
182.2 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
English, German, Italian
Age Rating
Rated 4+
© Sky UK Limited


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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