If you are a new user of SmartThings or ADT | SmartThings, please download the new “SmartThings” app instead of this “SmartThings Classic” app.
SmartThings lets you monitor, control, and automate your home from anywhere in the world. To get started, simply purchase the SmartThings Hub, download the new "SmartThings" free app, and add as many connected lights, locks, sensors, and devices to create a smart home that matches your unique personality.
Continued use of GPS running in the background can dramatically decrease battery life.
We fixed a bug that prevented proper Touch and Face ID usage.
Ratings and Reviews
Software not ready
Individual Samsung components poor quality and quickly go faulty. Idea good but needs development. I won’t buy again.
Updated app, everything failing to connect
Same as what other people have found, I updated the app. Then all of a sudden nothing can now be found on the system. Everything has been removed including my routines but more importantly it won’t find the router or plugs.
System close to wonderful but rendered useless often with no support
With the system in place two years now. And in that time many of the devices have become unavailable for no reason. They have needed to be reset and had new batteries despite battery power being 70 to 80%.
My main gripe that is rendering my security totally useless is that previous routines, I.e. to turn off security at 3:20 when my daughter returns home from school was removed as we were on summer holidays and needed the security to remain on until we came home. The old routine of‘ back-to-school‘ does not appear in the app as I have deleted it, but Still turned off my alarm system. Email from support saying they will be in touch-no support whatsoever.
In response to system reply - your comments are not relevant to my review. You are neither reading reviews properly nor responding to feedback via the website. Not at all and showing why two stars is a fair rating.
Developer Response ,
Hello, this is Ellen with SmartThings support. I'm so sorry for the issues you've experienced with device connectivity as well as the changes with the new app that are different from Classic. If SmartThings Classic has more features that you need, then you can continue to use the Classic app. In the meantime, I will be passing on a request to add more features from the SmartThings Classic app to the new app. If you have not removed previous Routines from SmartThings Classic, they may still run but not show in the new app. Please update your review with your support request number and I'll be able to look further into this case.
You can also reach us at support.smartthings.com to chat with us or email us at firstname.lastname@example.org to follow up with our support team.
Up to six family members will be able to use this app with Family Sharing enabled.