We’re Spark, the leading energy supplier for tenants in Great Britain, and a popular choice for homeowners too. We think good things come in small packages, and as an independent supplier, we put you first.
We know you’d much rather spend time doing something fun instead of worrying about your energy supply, so our app is designed to keep things quick and simple.
PUTTING THE POWER IN YOUR POCKET
Manage your energy from the palm of your hand. Check your balance or pay a bill in just a few taps – it’s energy the easy way!
With our app you’ll be able to…
• Submit a meter reading
• Make a payment or set up a Direct Debit
• View your bills and statements
• Compare and change your tariff
• Update your contact preferences
• Edit your contact details
• Tell us you’re moving home
GETTING UP AND RUNNING
Once you’ve downloaded the app, login using your existing Spark ‘My Account’ username and password. If you don’t have an online account yet, that’s okay, just register using your account number and postcode – it couldn’t be easier.
We’ve designed the app for use on a mobile. It isn’t adapted for use on a tablet yet but don’t worry, if you’re having problems you can still manage your account online using the ‘My Account’ feature on our website, sparkenergy.co.uk.
GIVE THE GIFT OF FEEDBACK
We hope you find it nice and easy to manage your energy account with the app, but please bear in mind that it’s the first ever version. We know it might not be perfect just yet, but with your help we’ll be able to quickly develop and improve it.
So, if you come across any problems or have any feedback at all, please let us know – we really value your input!
We’ve included a nifty Instabug © tool that lets you give us your feedback quickly and easily while you’re using the app. When you run into something you want to tell us about, just give your phone a quick shake. You’ll instantly be given the option to tell us what you think or report a bug.
If you’d prefer to speak to a real person, don’t worry, we still have our usual customer services number available to you. Just give us a call on 0345 034 7474 from 8am to 8pm weekdays and 9am to 2pm on Saturdays.
NOT WITH SPARK YET?
If you’re not yet a customer, switching to Spark couldn’t be easier. Get a quote and compare prices at www.sparkenergy.co.uk/compare. Follow the simple steps on the website and you could be ready to start saving money on your energy bills in minutes.
Bug fixes and Minor improvements
Ratings and Reviews
Rubbish. They always leave me without money. I save a little aside to put on each week (it’s never enough as they charge double what most providers do) so if for example I have £5 to top up, I’ll do it online the normal way. It’ll then say unsuccessful yet it would have taken my last £5! When I joined up I never received a payment card, information on how to top up, information on using my electric meter box or any phone numbers or website. I’ve had nothing but bad experiences from day one. When I try get hold of them I either get hung up on or they answer and say can we put you on hold! A year later I’m still unsure on how to check my balance! Rubbish. Use a different company because if I had the chance to swap I’d do so tomorrow.
Ok to use but could be much better
The main problem with the app is that it doesn’t remember your log in details, so every time I go back on I have to enter them all again, which is a real pain. Not user friendly in Thai regard.
Other than that, the app is simple to use and understand. Does its job nicely.
Have to uninstall each time
Very annoyingly the app keeps getting stuck on a ‘session expired’ page and when you press ‘ok’ to log in nothing happens. This happens every time I log in and then leave the app and come back. The only remedy is to uninstall and reinstall. When it used to work it is actually a useful self service tool. But that was months ago.
- SPARK ENERGY SUPPLY LTD
- 43 MB
- Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- You must be at least 17 years old to download this application.
- Unrestricted Web Access
- © 2014 Spark Energy
Up to six family members will be able to use this app with Family Sharing enabled.