Tesco Grocery & Clubcard 4+

I had never had a food delivery before covid hit but being 60 years old and not particularly fond of food shopping at the best of times I decided to give it a go. Even though I was mainly an Aldi shopper, not Tesco, I just thought it made sense. At first it was a little time consuming and tedious as I’m not quick with the technology (but still not as time consuming as going to the shops). I use flexi saver and book well in advance to easily get the 4 hour time slot I want and as I got used to it, built up my favourites, it got easier and quicker. Now I wonder why I never did this before! I shop when I want, while having a cuppa, if I can’t sleep, any time at all in the comfort and safety of my own home. The orders are usually 100% correct, not too many short dates (but could be better), drivers are friendly, respectful of my space and very helpful and I can just get on with my day until they arrive. At 8am on delivery day I get a text allocating me a 1 hour slot out of the 4 hour flexi saver time slot I chose. So easy, usually costs me £2 for someone to pick, pack and deliver. It’s just a no brainer. Well done Tesco, you have this nailed! One happy customer :)

I think the search function works pretty well, but the customer journey is odd in terms of when you are prompted to reserve a slot before you’ve filled your basket.
There are bounce outs when you want to change from Delivery to Click and Collect, and you are forced to ‘try’ click and collect to move to the next step.
The app does seem a bit ‘buggy’ and my first experience resulted in waiting in for a delivery slot, only to be told 10 minutes into the hour that the ‘order has been cancelled due to a technical fault’... the messaging around when you can reorder is confusing (and you can’t select the ‘cancelled’ order to reorder automatically)... a £10 voucher discount was given, which is a bonus, but it doesn’t build too much confidence that your ordered items will be fulfilled on time if you are relying on items to a deadline.
There is a disappointing gap between what you can do on ‘my account’ in the app versus having to log in to the main site (e.g. to manage addresses) and even when you do that, there is a lost link if you leave my account to look at club card... you can’t get back directly to where you left my account (and I cannot see for certain that my club card details are linked properly to my grocery account.
The app could benefit from some thoughtful reviews of the entire customer journey from browse to purchase through to reliable fulfilment.

Now, I like the Tesco application because it is straight forward to use, and the fonts in the application make it very easy to follow, and user friendly, as well as I like the images used in the Tesco application as well.

Next, thank you developers for the wonderful application you have created, this is much appreciated.

In addition I love the shopping experience I recently had in April twenty twenty four year the date and to date to say the least as the application has provided more user friendly features sure as pictures on items to buy in stores making it delightful to use to date too, and this made me feel so nice whilst shopping online and it is super easy to use to date too, well done Tesco for your good work to date and keep up your head hard work to date this is fantastic to date too, I am so product to be part of wonderful store and have access to so many wonderful products to date for my health and well being too, well done Tesco once again and thank you for your continued valuable service to date too.