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The Co-operative Bank

By The Co-operative Bank

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Description

Manage your money on the go, easily and securely, with The Co-operative Bank mobile banking app.

Can I get this app?
If you’re a Co-operative Bank current or savings account customer, have a UK mobile number starting with 07 and an iPhone or iPad running iOS 7 and above then yes you can. All you need is to have registered for telephone banking first.

Features
Pay new recipients - Make one-off payments up to £250 a day to someone new.
Personalised content - We use your data to make sure you only see relevant information. Turn this data feature off if you just want to see general product messages. Just go to More, Settings, Personalised content. By not turning this off, we’ll take it that you’re OK with us using your data in this way.
Move money between Co-operative Bank current and savings accounts- It’s secure, quick and easy.
Pay people - Pay people and companies you’ve paid before.
See your account at a glance - Current balance, available balance, recent transactions.
Credit card info - See your balance, credit limit, bill due date and statement transactions.
Customisable balance text alerts - If your balance goes lower than you’d like it to, we’ll send you a reminder.
Contact telephone numbers - If you need us, give us a call.
Branch finder - Our branch staff are friendly and helpful. Branch finder will help you find them.
Tell us what you think on Twitter @CoopBankUK_help and on Facebook. Please don’t send us your bank details.

How to register
Download the app, then follow the simple on-screen instructions:
1. Enter the activation code.
2. Register a passcode. For security, register a code that is different from your usual internet / telephone banking passcode.
3. Enter your account details and confirm security details: We’ll ask for 2 digits of your 4-digit telephone banking passcode and 1 of your 5 pieces of secure personal information. Remember, we’ll never ask for your full security code or all of your secure personal information.

Terms of use
We collect anonymous user data to monitor how well the app works. For example, measuring how long is spent on a particular screen. We don’t collect information which personally identifies you. All the data we collect is anonymised and helps us to fix problems and improve the app for everyone. Everyone is opted in to this feature. If you don’t wish for us to use your anonymised data in this way, please delete the app. If you download the app, you consent to sharing how you use it. Find out more about how we use this information in our Privacy Policy, available within the app.
By downloading this app, you accept the terms and conditions.
http://www.co-operativebank.co.uk/assets/ns/bank/pdf/onlinebanking/t-and-c-online-and-mobile-banking-service.pdf

Staying safe
Keeping your data secure is crucial. To protect our customers we use a range of security measures including the latest encryption technology. Independent security experts have tested the security of our app.
There are still a few things you can do to protect yourself when using the app. For example:
- Never share your login details with anyone
- When logging on in a public place, keep your details out of sight
- Create a password or PIN to access your device
- Never store your mobile banking passcode on your device

Please note
We won’t charge you for downloading or using the app. However, your mobile network provider may charge you for data use, depending on your tariff. Contact your operator for details. You may also use this service when connected to a Wi-Fi network.

Permissions
To enjoy all of the features listed you will need to accept the following permissions:
- Network communication for connectivity
- Your location to find your nearest cash machine or branch

What's New in Version 3.1

Bug fixes.

iPhone Screenshots

iPhone Screenshot 1
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Customer Reviews

Great assistant

I'm not sure what the other reviewers are after with a banking app, but for me it does everything I want. I've set up all my bills on the app, so it takes seconds to pay everyone in one easy app. No more phoning around, popping to a bank or setting up direct debits that never really help with flexible payments.
And if I'm in a shop paying for something and I've stupidly gone overdrawn, and the Payment gets refused by the bank, it now takes seconds to transfer funds from savings account to current account while I'm in the queue and can pay, no more embarrassment at being unable to pay. No more telephone calls or trips to the bank to move money around.
And if you need support there's a human at the end of a phone to help you through.
Good work Coop.

Basic but useful.

For my purposes the app is quite adequate. I can check my balance and look at recent transactions, and that is all I need.

However there are two things which DO irritate me about it. Firstly the fact that I can only see the last couple of days transactions when I would often like to see more, and secondly the way that the actual balance is shown with much more prominence than the available balance. For day-to-day use the available balance is the important one. Please let us have both balances in the same size font ( but in different colours if possible)

From bad to worse

The 'app' was pretty bad before but at least the navigation made some sense. Now it's awful. I have no idea where anything is, and it's not obvious to find what I want. Did anyone user test this?! It also can't have been tested on an iPhone/iOS because some of the boxes aren't visible on a few of the online forms. Hope it gets better or I might think about changing banks.

The Co-operative Bank
View in iTunes
  • Free
  • Category: Finance
  • Updated:
  • Version: 3.1
  • Size: 12.0 MB
  • Language: English
  • Developer:

Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

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