We’ve developed the new TSB app in partnership with our customers, to make mobile banking better. So whether you want to pay a bill or check your balance, it’s now easier than ever.
And we’re not finished yet. We’re still working on the app, releasing updates to add new features and keep everything operating as it should.
What you can do with your TSB app
• Log in securely with your fingerprint
• Manage all your personal TSB accounts in one place, on the go
• Pay bills and send money to friends
• Get an idea of how much it’ll cost to use your TSB cards abroad
• Locate your nearest TSB branch wherever you are
What you need to use this app
• You’ll need to be a personal TSB customer, registered for Internet Banking and have a device running iOS 9.3.5 or above.
• To use Touch ID requires at least an iPhone 5s.
• To use Face ID you need the iPhone X.
Working in partnership with you
If you’ve got a suggestion for how we can improve our app, we want to hear it. Drop us a line at firstname.lastname@example.org.
You can now see all of our known issues at tsb.co.uk/help/service-message/
You can also get in touch with us online at https://www.tsb.co.uk/feedback/ and we'll call you back.
This app won’t run on a jailbroken device.
When a device is jailbroken, safeguards built into iOS are overridden and could leave it more vulnerable to attack by things like malware, putting your data at risk. For this reason, we don't allow our app to run on jailbroken devices.
This app is intended for TSB personal Internet Banking customers. Terms and conditions apply http://www.tsb.co.uk/internet-banking-terms-and-conditions-2016.pdf.
TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.
TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
Our app’s had a makeover, including a new look for the account summary view and some accessibility improvements.
See all your transactions back to when your account first opened. Credit card transactions will now go back 12 months. Transactions should load faster now, too.
Paying your recent recipients is now easier with our new quick pay feature at the bottom of your account summary view.
We’ve been busy bug fixing, but if you do spot one, please let us know at www.tsb.co.uk/feedback
Ratings and Reviews
What have you done?
This weekend was your “big update”! Now it’s gone from not very good to “ totally useless”. In today’s environment we need access to our accounts 24/7, sometimes to transfer money to help out a sibling, move money from savings to pay a bill etc, your app doesn’t allow this, and will be the reason I move my account now. You have failed to grasp the very basics of today’s customer needs and have let us all down badly. I had issues with logging in when I first joined, but now I’ve tried 10 times to log in this morning, of the 3 successful times I got in, 1 time it had no information regarding my transactions. Your app is the most basic app I’ve come across, I can’t even delete people who I’ve made payments to in the past and no longer want on my list. You obviously have no idea what customers want or need and no effort has been made to improve things. I joined TSB with the carrot of £130 cash for switching, but with a non stop headache of an app, I regret moving from Santander, who’s app is simple but effective and totally reliable.
Worse than old app
Terrible reviews made me suspicious of this app, but I was finally forced to use it when the old app was turned off.
It is not good. The only plus point, finger print login cannot be enabled because my full memorable data was not recognised by the new app despite being the same data used to login into both old and new apps. Layout of new app does not seem as clear or intuitive as the old app. I consider the terrible reviews are justified. Only when it consistently scores 5 stars should I be forced to switch to it. Something for the developers to aim for.
An update. Contacted help desk re finger print login and was told this function does not work on the app for some customers and there was nothing the help desk could do at thus time. Also just tried to amend a standing order through the app and it responded by logging me out. Tried several times with the same result. This truly crap app does not deserve even one star. I wonder if the Spanish bank that owns TSB have a better app for their own customers.
Developer Response ,
Hey Red_RobbolV, thanks for taking the time to leave some feedback. I'm sorry to hear of the issues you are facing with the app. Could you drop us an email via email@example.com with your name (App Store username & full name) , postcode & some more info on the issues? We'll do our best to get back to you and assist further. ~Tom
Great app...until it stopped working properly
I started using this app around two months ago and was very happy with it. The interface was clear and I could do everything I needed to from the app. However, four days ago the app stopped allowing me to use fingerprint authentication and now whenever I try to log in with that option I have to go through the whole set-up process again, every time. Apps should not be that tiresome or time consuming - I just want to get in, do what I need to do and get out again. Disappointed.
*Update* A few days after posting this review I received a very polite response from the developer asking me to delete and reinstall the app. This resolved the issue and the app is now working fine. As long as it remains stable I will continue to use it as I do think that, as banking apps go, it is one of the better ones.
Developer Response ,
Hi PosyRosy10. Sorry to hear you're having problems. Can you please try to delete and reinstall the app to see if this resolves the issue? If you continue to experience this issue please send us an email at firstname.lastname@example.org with your contact details and device information, and we'll do our best to help. ^Beth
Up to six family members will be able to use this app with Family Sharing enabled.