iPhone Screenshots


We’ve developed the new TSB app in partnership with our customers, to make mobile banking better. So whether you want to pay a bill or check your balance, it’s now easier than ever.

And we’re not finished yet. We’re still working on the app, releasing updates to add new features and keep everything operating as it should.

What you can do with your TSB app

• Log in securely with your fingerprint
• Manage all your personal TSB accounts in one place, on the go
• Pay bills and send money to friends
• Get an idea of how much it’ll cost to use your TSB cards abroad
• Locate your nearest TSB branch wherever you are

What you need to use this app

• You’ll need to be a personal TSB customer, registered for Internet Banking and have a device running iOS 9.3.5 or above.
• To use Touch ID requires at least an iPhone 5s.
• To use Face ID you need the iPhone X.

Working in partnership with you

If you’ve got a suggestion for how we can improve our app, we want to hear it. Drop us a line at tsbappfeedback@tsb.co.uk.

Having problems?
You can now see all of our known issues here at https://www.tsb.co.uk/help/service-message/.
You can also get in touch with us online at http://www.tsb.co.uk/help/app-call-back/ and we'll call you back.

This app won’t run on a jailbroken device.

When a device is jailbroken, safeguards built into iOS are overridden and could leave it more vulnerable to attack by things like malware, putting your data at risk. For this reason, we don't allow our app to run on jailbroken devices.

This app is intended for TSB personal Internet Banking customers. Terms and conditions apply http://www.tsb.co.uk/internet-banking-terms-and-conditions-2016.pdf.

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no SC95237.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

What's New

Version 2.2.5

You can now use the special characters forward slash (/) and dash (-) in your payment reference. And we’ve added merchant logos to your Direct Debits screen.

We've fixed an issue with the Passbook saver account, so if you have one, you’ll be able to view it in the app again.

If you experience any problems within the app, you can find updates and some suggested workarounds for existing issues. Just go to the menu, tap ‘Help Centre’ then ‘Service status’.

Ratings and Reviews

2.1 out of 5

530 Ratings

530 Ratings

Worse than old app


Terrible reviews made me suspicious of this app, but I was finally forced to use it when the old app was turned off.
It is not good. The only plus point, finger print login cannot be enabled because my full memorable data was not recognised by the new app despite being the same data used to login into both old and new apps. Layout of new app does not seem as clear or intuitive as the old app. I consider the terrible reviews are justified. Only when it consistently scores 5 stars should I be forced to switch to it. Something for the developers to aim for.

An update. Contacted help desk re finger print login and was told this function does not work on the app for some customers and there was nothing the help desk could do at thus time. Also just tried to amend a standing order through the app and it responded by logging me out. Tried several times with the same result. This truly crap app does not deserve even one star. I wonder if the Spanish bank that owns TSB have a better app for their own customers.

Developer Response

Hey Red_RobbolV, thanks for taking the time to leave some feedback. I'm sorry to hear of the issues you are facing with the app. Could you drop us an email via appideas@tsb.co.uk with your name (App Store username & full name) , postcode & some more info on the issues? We'll do our best to get back to you and assist further. ~Tom

Great app...until it stopped working properly


I started using this app around two months ago and was very happy with it. The interface was clear and I could do everything I needed to from the app. However, four days ago the app stopped allowing me to use fingerprint authentication and now whenever I try to log in with that option I have to go through the whole set-up process again, every time. Apps should not be that tiresome or time consuming - I just want to get in, do what I need to do and get out again. Disappointed.
*Update* A few days after posting this review I received a very polite response from the developer asking me to delete and reinstall the app. This resolved the issue and the app is now working fine. As long as it remains stable I will continue to use it as I do think that, as banking apps go, it is one of the better ones.

Developer Response

Hi PosyRosy10. Sorry to hear you're having problems. Can you please try to delete and reinstall the app to see if this resolves the issue? If you continue to experience this issue please send us an email at appideas@tsb.co.uk with your contact details and device information, and we'll do our best to help. ^Beth

Very Poor


20th Jan - Just done the latest update, nothing different for credit card customers, transactions still list per month rather than per statement, can’t actually see a credit card statement on the app I have to log in to the website! I have had a credit card with you for over ten years from Lloyd’s TSB through the change, I wish the change put me with Lloyd’s rather than TSB. Only reason I haven’t yet closed my credit card account down is because of my Avios points, once I have spent them consider yourself a customer down!!! Unless you sort the app and mirror the old version then I will stay!!

20th Dec - Nothing wrong with the old app, I use the app for my TSB credit card. All transactions are listed per month rather than have them listed per statement which makes it difficult for me to know what I’m paying per statement! It listed per statement on the old app so I have no idea why you have changed it on the new app! Please fix this now


TSB Bank plc
99.6 MB
Requires iOS 9.3 or later. Compatible with iPhone, iPad and iPod touch.
English, Spanish
Age Rating
Rated 4+
© (c) TSB Bank 2013


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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