We’ve developed the new TSB app in partnership with our customers, to make mobile banking better. So whether you want to pay a bill or check your balance, it’s now easier than ever.
And we’re not finished yet. We’re still working on the app, releasing updates to add new features and keep everything operating as it should.
What you can do with your TSB app
• Log in securely with your fingerprint
• Manage all your personal TSB accounts in one place, on the go
• Pay bills and send money to friends
• Get an idea of how much it’ll cost to use your TSB cards abroad
• Locate your nearest TSB branch wherever you are
What you need to use this app
• You’ll need to be a personal TSB customer, registered for Internet Banking and have a device running iOS 9.3.5 or above.
• To use Touch ID requires at least an iPhone 5s.
• To use Face ID you need the iPhone X.
Working in partnership with you
If you’ve got a suggestion for how we can improve our app, we want to hear it. Drop us a line at email@example.com.
You can now see all of our known issues at tsb.co.uk/help/service-message/
You can also get in touch with us online at https://www.tsb.co.uk/feedback/ and we'll call you back.
This app won’t run on a jailbroken device.
When a device is jailbroken, safeguards built into iOS are overridden and could leave it more vulnerable to attack by things like malware, putting your data at risk. For this reason, we don't allow our app to run on jailbroken devices.
This app is intended for TSB personal Internet Banking customers. Terms and conditions apply http://www.tsb.co.uk/internet-banking-terms-and-conditions-2016.pdf.
TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.
TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
Our app’s had an Autumn makeover, including a new look for the account summary view and some accessibility improvements.
See all your transactions back to when your account first opened (credit card transactions will now go back 12 months). Transactions will load faster now, too.
Paying your recent recipients is now even easier with our new quick pay feature at the bottom of your account summary view.
We’ve been busy bug fixing, but if you do spot one, please let us know at www.tsb.co.uk/feedback.
Ratings and Reviews
This was better before. Can’t see all your accounts on one page. Too much having to scroll to many times to confirm something. It’s a clunky too messy. You have tried to be fancy and failed. This is a classic case of fixing something that was not broken. I personally can’t see what we have gained from this update compared with the old version. My verdict total crap.
Why can’t you do an iPad version and why can we not add recipients to pay and delete them as well. This is basic stuff available on all apps. It was on yours at one time till you came up with the load of crap we have now.
Well I’m writing this probably in vain as you have not took on board my other comments. You need to go back to what you was with improvements. You can only do basics with this app you can’t delete people you pay for one thing you have to boot up the laptop and go to the web site. And the same applies to setting up a new recipient. It’s rubbish. The ui is not that friendly really it’s passable but poor. If I was the project manager in IT for this app I certainly would not pass it for the use of users. As above why don’t you do iPad version the is not a reason not to.
What have you done?
This weekend was your “big update”! Now it’s gone from not very good to “ totally useless”. In today’s environment we need access to our accounts 24/7, sometimes to transfer money to help out a sibling, move money from savings to pay a bill etc, your app doesn’t allow this, and will be the reason I move my account now. You have failed to grasp the very basics of today’s customer needs and have let us all down badly. I had issues with logging in when I first joined, but now I’ve tried 10 times to log in this morning, of the 3 successful times I got in, 1 time it had no information regarding my transactions. Your app is the most basic app I’ve come across, I can’t even delete people who I’ve made payments to in the past and no longer want on my list. You obviously have no idea what customers want or need and no effort has been made to improve things. I joined TSB with the carrot of £130 cash for switching, but with a non stop headache of an app, I regret moving from Santander, who’s app is simple but effective and totally reliable.
Worse than old app
Terrible reviews made me suspicious of this app, but I was finally forced to use it when the old app was turned off.
It is not good. The only plus point, finger print login cannot be enabled because my full memorable data was not recognised by the new app despite being the same data used to login into both old and new apps. Layout of new app does not seem as clear or intuitive as the old app. I consider the terrible reviews are justified. Only when it consistently scores 5 stars should I be forced to switch to it. Something for the developers to aim for.
An update. Contacted help desk re finger print login and was told this function does not work on the app for some customers and there was nothing the help desk could do at thus time. Also just tried to amend a standing order through the app and it responded by logging me out. Tried several times with the same result. This truly crap app does not deserve even one star. I wonder if the Spanish bank that owns TSB have a better app for their own customers.
Developer Response ,
Hey Red_RobbolV, thanks for taking the time to leave some feedback. I'm sorry to hear of the issues you are facing with the app. Could you drop us an email via firstname.lastname@example.org with your name (App Store username & full name) , postcode & some more info on the issues? We'll do our best to get back to you and assist further. ~Tom
Up to six family members will be able to use this app with Family Sharing enabled.