TUI Travel Money 4+

Not impressed. Wouldn’t use again.

I went away for 7 weeks with this card. About 4 weeks in the app stopped letting me top the card up with money, I tried multiple different cards, but no luck. Stuck in Thailand with no money, I was able to get money on it through friends and family kindly topping it up for me from a TUI shop, however that would have been very inconvenient if I had been away for longer for both them and me.
I tried to email the help desk with the email address copied off the help page and the email address didn’t even work!!!!!
Very expensive card to use! In Thailand it was costing me around £7 every time I got cash out of a cash point!!
100% wouldn’t use this card for a longer trip as it is too unreliable.

Developer Response ,

Hi, I'm so sorry to hear you've had a bad experience. If you would like to discuss it further please feel free to call us on 0203 130 0133.

Does not work.

Thought this was a good idea as I have a daughter who when she see’s cash, plans how it could be spent immediately. Hot he cards, went home, set up account, all good so far. Downloaded the app, skipped the reviews (first mistake), set up password, wasn’t good enough, set up another, went through ok, logged in via the laptop, all good. Tried to log in through the app, no, incorrect credentials, checked the password, still no, then the app lost the servers. Tried again this morning, still incorrect, even tried copying and pasting the details over. Then read reviews, of dear god, someone got stuck abroad when their card stopped working. That’s enough for me. There are issues with this app that most likely won’t be resolved in time for me going away, time to go back to the store and see if I can get the cash. And make sure our daughter doesn’t see it.

Developer Response ,

Hi Kieron, I'm so sorry to hear you've had issues. Most of the time when the app doesn't let you log in but the website does, it's because the login details are being entered incorrectly. That's not to say that you are making a mistake, but many mobile phones these days 'auto-space' or 'auto-capitalize' so it could be that your phone is doing this to your password and or username. Both are case sensitive so this would cause an issue. If you'd like to discuss it further however please feel free to call us on 0203 130 0133.

Frustrating

Have used this card before and while a bit clunky it was okay. Recently had to replace with new cards due to the old ones expiring. Getting ready to use it again after a break for a couple of years. I can log onto the app and see the remaining balance but can I top up, no. The app isn’t saving the card, the app doesn’t stay open while you go to your backing app to confirm the transaction. Tried with two different cards. I can’t see the cards in the app but if I put in the same card details again, using the same nickname, it states that the nickname is already in use. Even got as far as the banking app saying my transaction was complete only for the TUI app to say it had failed? Probably because in those few seconds the TUI app had logged my out. Come on developers sort out this app.