Manage your water account on the go – it’s quick and easy to submit meter readings, pay your bill and check your account history, report leaks - and you can you even use our torch to help you read your water meter.
Pay your water bill
Submit your meter reading
View your statements
See your payment history
Use the torch and camera buttons to help you read your meter
Report leaks using our handy map and send us photos
You must have a United Utilities account number (if you are a new customer let us know here https://www.unitedutilities.com/my-account/moving-home/a-new-customer/) *
Compatible with iPhones and will require IOS version 10.0 or above
A WiFi , 3G or Edge connection is required
*you can report a leak without needing your account number
The App will ask your permission before some actions, such as calling us from the App and using your camera for meter reads.
Users will now be prompted to rate the app
A new 'Submit Feedback' button added to the Settings section to allow Users to leave feedback.
A new 'Rate Us' button added to the Settings section to allow Users to rate the app via the applicable stores.
Ratings and Reviews
Has potential... but needs work
It’s a nice idea and makes for faster meter reading submission, but as others have pointed out, there is no TouchID/FaceID support integrated. Which given this is the back end of 2017 is pretty unacceptable to be honest.
The app could do with some serious refinements as well, with proper support for the iPhone X, and the ability to view more account information than just previous payments.
Off to a good start, but could be so, so much better with just a bit more effort.
It’s OK but...
It’s OK, but it doesn’t show the half yearly payment due if you want to pay that way, you have to log into your account on the website for that which makes the app pointless. It’s fairly easy to make a payment, once you know the amount but it wont let you print out or save the receipt in case of query. On the positive side, it’s handy for checking how much you owe without logging in to the website. Not sure if I’m going to delete it or not at this stage though.
Water App long time coming 😀
I was really excited to see a United Utilities app as this was long over due, it looks nice it’s clean and crisp but only gives you bill balance and asks for payment surly you would need to look at a detailed bill before making any payment at least you can submit meter reading easy.
- United Utilities Group PLC
- 37 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- © United Utilities Group PLC 2018
Up to six family members will be able to use this app with Family Sharing enabled.