We’ve replaced the Virgin Media WiFi app with Virgin Media Connect – a smarter, more advanced WiFi app. The Connect app still helps you connect to Virgin Media WiFi hotspots, out and about in all sorts of places – but now you can do even more…

Automatically connect to our WiFi hotspots on the go
Download the app and once you’re set up, that’s it. Finito. No log-ins or tricky WiFi sign-ups.

Take control of your WiFi
Pause home WiFi to certain devices, share home WiFi details with friends, tackle common connection problems and even reboot your Hub without leaving your sofa!

Test your WiFi performance
Scan your home to check your WiFi signal from room to room.

Connect to more Virgin Media WiFi hotspots out and about
With 3.5 million+ UK hotspots and 10 million+ worldwide, you’ll rarely be without speedy WiFi. You can connect to half of all public WiFi hotspots in the UK, in pubs, bars and other places on the UK high street, major airports and in over 250 London Underground stations and in all Glasgow Subway stations.

Save your mobile data
While you’re using our WiFi you can save your data for when you really need it – and help give your wallet a well-earned rest.

Virgin Mobile customers can also check your Virgin Mobile allowances and see what you’re using easily.

Get help when you need it
Plus, tackle WiFi issues and any other queries with our handy FAQs or an agent through in-app messaging.

What you need:
• A device running OS 9 or above
• Virgin Media customers with a Hub 3 can manage their WiFi at home
• Virgin Mobile customers with a valid Virgin Mobile SIM in their device

Your feedback helps us improve the app. If there’s anything we’ve missed or you need a hand with, just email

What’s New

Version 11.8.70

We’ve added a bunch of great updates, a new look and feel, and changed the name from ‘Virgin Media WiFi’ to ‘Virgin Media Connect’.
This release:
• Bug with pause device feature fixed
• We have included minor bug fixes & improvements for a more stable app
Latest features:
• Connect to more than 12 million WiFi hotspots in the UK and abroad
• Easily share your WiFi details with guests
• See which devices are connected to your home network
• Pause WiFi to chosen devices (handy if it’s gone past the kids’ bedtime)
• Scan for WiFi blackspots and reboot your Hub

Ratings and Reviews

4.3 out of 5
3.9K Ratings
3.9K Ratings
Trfgydc ,

How many times do I have to sign in

App generally has improved but sick of being signed out

Developer Response ,

Thank you for your positive comments and sorry to hear you are also having some issues. The app is not designed to sign you out very often, so if you are having issues with this please contact us at, we would be keen to find out more about your experience.


keeps connecting to no network wifi

Keeps connecting to wifi and then says no internet connection. Kaspersky VPN security had to be removed because it showed no secure connection on most connected WiFi’s and now I’m removing this app

Developer Response ,

Thank you for taking the time to leave us feedback and sorry to hear you were having problems connecting to our WiFi hotspots. The app installs the settings that allow you to automatically connect to our hotspots when out and about, however it is always possible that you may be in range of a weak signal that doesn't offer a great connectivity experience. If there are any more details you would like to share, please feel free to contact us at

Saint H ,

Does this ever reliably work?

A fantastic idea and great concept. Unfortunately the build of this app is shocking! This works once in a hundred times if you are lucky. Awful awful awful!!!
One star for the idea but usual Virgin Media unreliability.

Developer Response ,

Thank you for taking the time to leave us some feedback and sorry to hear the app has let you down. If there's a specific issue you would like to report, please feel free to contact us at with some details.


Virgin Media Limited
272.5 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© 2018 Virgin Media


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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