We’ve replaced the Virgin Media WiFi app with Virgin Media Connect – a smarter, more advanced WiFi app. The Connect app still helps you connect to Virgin Media WiFi hotspots, out and about in all sorts of places – but now you can do even more…

Automatically connect to our WiFi hotspots on the go
Download the app and once you’re set up, that’s it. Finito. No log-ins or tricky WiFi sign-ups.

Take control of your WiFi
Pause home WiFi to certain devices, share home WiFi details with friends, tackle common connection problems and even reboot your Hub without leaving your sofa!

Test your WiFi performance
Scan your home to check your WiFi signal from room to room.

Connect to more Virgin Media WiFi hotspots out and about
With 3.5 million+ UK hotspots and 10 million+ worldwide, you’ll rarely be without speedy WiFi. You can connect to half of all public WiFi hotspots in the UK, in pubs, bars and other places on the UK high street, major airports and in over 250 London Underground stations and in all Glasgow Subway stations.

Save your mobile data
While you’re using our WiFi you can save your data for when you really need it – and help give your wallet a well-earned rest.

Virgin Mobile customers can also check your Virgin Mobile allowances and see what you’re using easily.

Get help when you need it
Plus, tackle WiFi issues and any other queries with our handy FAQs or an agent through in-app messaging.

What you need:
• A device running OS 9 or above
• Virgin Media customers with a Hub 3 can manage their WiFi at home
• Virgin Mobile customers with a valid Virgin Mobile SIM in their device

Your feedback helps us improve the app. If there’s anything we’ve missed or you need a hand with, just email

What's New

Version 11.8.33

We’ve added a bunch of great updates, a new look and feel, and changed the name from ‘Virgin Media WiFi’ to ‘Virgin Media Connect’.

You can now:
• Connect to more than 12 million WiFi hotspots in the UK and abroad
• Easily share your WiFi details with guests
• See which devices are connected to your home network
• Pause WiFi to chosen devices (handy if it’s gone past the kids’ bedtime)
• Scan for WiFi blackspots and reboot your Hub

Ratings and Reviews

4.3 out of 5
3.9K Ratings
3.9K Ratings

What a mess

Frequent messages saying I need to reset up the app because of ‘problems’. Frequently set up again each time was not easy and required several attempts. The last time - safari displayed a request to login to website I had never heard of so battled through the virgin mobile pick a number customer support line. Finally got to a human who could not help me except to say you need to follow the instructions in the email and then said she would put me through to virgin Media support but instantly cut me off. Rang 150 and of course the pick a number contest did not have an app help option so eventually tried ‘problem with broadband lucky dip’ which after testing my equipment unsurprisingly said there wasn’t a problem and cut me off. Just wasted One hour of my time I think I will leave virgin media


Brilliant app would recommend

I really don’t understand what people are talking about. It clearly shows which areas are in hotspot range and which isn’t.
I’ve never had any problems with the speed. Obviously it’s not as fast as the 350mb that I pay for but I’m lucky enough to be surrounded by hotspots and have found that it switches between my own WiFi and the hotspot when I leave my house so what more could I want?
So good I am seriously considering lowering my mobile phone internet allowance because it’s not being used anymore.

Your boii Rais

Updated and amazing

They have changed the whole thing and now there are way more hotspots to connect to. They also allow you to download these two things and it's worth it because it gives you more hotspots and it also tells you how much data you have left and same with texts and minutes. So if your not on virgin media then you should switch


Virgin Media Limited
272 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© 2018 Virgin Media


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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