Enjoy your Active Rewards with the Vitality Member app. The app allows you to access cinema tickets, Starbucks and Apple Watch rewards on the go. You’ll also be able to use the app to understand your health and get healthier with Vitality including linking your Apple Health account to earn Vitality points.

The Vitality Member app allows you to:

• Link your Apple Health and/or Apple Watch accounts and earn Vitality points for activity (iPhone 5 or later only)
• Generate cinema ticket codes
• Check the status of your Starbucks reward
• View the status of your Apple Watch reward
• Track your Vitality points and check your Vitality status
• Use the digital membership card to identify yourself with Vitality partners
• Find out how to earn Vitality points for understanding your health and getting healthier
• View all your discounts and rewards

You need to be a Vitality member to use this app.

Log in to the app using your Member Zone username and password. If you don’t have a Member Zone account yet, you can register on the app using your Vitality membership number.

What's New

Version 2.7.3

This release looks to make changes to some to the way the app takes data from Apple Health and deliver some bug fixes

- Note to all users:

When using our app, please be aware that when you log, we collect your activity data and send it to be turned into points. This can take an hour or two so points won't show immediately on the app.

- Notes for Apple Health users:

For people using Apple Health, once you've synced on the Vitality Member app wait at least 15 minutes. Then open the Vitality Member app again, press 'refresh' and your activity points should show on your Vitality points statement. Check your Vitality permissions in Apple Health if you're upgrading your phone or updating the app. Please note that in this new version your step data will now be collected automatically once a day but you can still manually refresh during the day as you use the app if you require.

For more detail about using Apple Health visit the Apple Health page on the Vitality app when you'll find FAQs and a link to our Guide.

If you've got any issues with the app, email us at and we'll be happy to help.

Ratings and Reviews

1.3 out of 5

3.1K Ratings
3.1K Ratings

First week


I have been using the app for a week now (having moved my family policy from Aviva), and whilst it may be too soon, I have not had any issues with access or my daily point count. My wife/kids are on the same policy and all is working as expected. The app is paired with Apple health/Apple watches, and it’s recorded all points fine. Whilst I am sure there were/are bugs, I suspect that a lot of individuals rating 1 star, are simply either not correctly granting and configuring access to Apple health/other, or are doing workouts that do not meet the point qualification requirements (I.e 30 or 60 mins recorded & at 60 or 70% above resting heart rate. You can do a 3 hour workout on your Apple Watch, but if it’s not been recorded at appropriate intensity (heart rate), it won’t qualify. I have done 4 workouts (3x squash and 1x hockey), and they all recorded correctly. In addition, I completed required steps, but as you can only earn 8 points max per day, they didn’t qualify as I already earned points for an “activity” on the same day. In summary, take time to understand exactly how you earn points and also ensure you have configured the app correctly, as unless I have simply been very lucky, or only used a version which has already been bug fixed, I can’t see what the issue is! :)

Possibly the worst app around!

Lee Wilson

This app is absolutely riddled with issues. It also does not seem to be very secure as it appears that your account password is stored in plain text when you ask the app to remember. This might be a sign of incompetencies throughout the development cycle of this app, whereby authentication seems to use an insecure method (it should use token based authentication such as OAuth and not store passwords in plain text). All my points values constantly state they are "null". Synchronisation is extremely slow and usually times out. The user interface, although not too bad, can be a little stuttery and a little awkward to use at times, especially on the slide up feature to access disclosed information like membership details etc. There are issues where spinners which indicate loading are constantly turning even when loading has completed. A lot of these issues could also be down to the quality of the website and web service this app uses, as the website itself is an absolute disgrace too! This app needs a complete overhaul I think. As an iOS developer myself, and from my experience in software development, this app looks like something which an office junior or someone who is working in iOS for the first time, would have produced. It also seems that there is no or little quality assurance processes in place to check the app before each release. Please improve very soon!!

Give it a chance, listen to the support team


So there is a lot of stick on here for the app and it’s clear to see why when you first join and get vitality you’re excited to start earning points, they don’t sync and it’s a pain.

I was sceptical like I think most people are about the basic steps the call centre were giving but they sent me them in an email, I stopped being a know it all for a moment and just read it.

I guess here are my top tips for sync success: if in doubt phone vitality, they’re more than willing to help - they know the app has a few bugs!

1) You’re pulling data from a source when you refresh. Make sure you have Apple health open in the background to help the app grab data quicker (p.s you have to allow the access to Apple health data THEN MAKE SURE YOU ACTUALLY LINK THE REWARD ON THE REWARD PAGE ON THE VITALITY APP)
2) your gym swipes won’t appear when the gate at the gym is broken so make sure there’s a record of you going in, when you do swipe if your account is on hold or has an issue that won’t show as a successful admission. Be patient, gym swipes take a while and if you’ve any issues just call, the team ring the gym and boom points applied
3) do the health check, it’s free and 600 odd easy points to get you going.
4) you actually need to have a Starbucks reward card to get the free drink - it’s a simple link but it seems people just expect a voucher of some sort to be emailed.


Vitality Corporate Services Limited
32.5 MB
Health & Fitness
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© 2017 Vitality Corporate Services Limited trading as VitalityHealth and VitalityLife


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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