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Vitality UK Member

By Vitality Corporate Services Limited

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Description

Enjoy your Active Rewards with the Vitality Member app. The app allows you to access cinema tickets, Starbucks and Apple Watch rewards on the go. You’ll also be able to use the app to understand your health and get healthier with Vitality including linking your Apple Health account to earn Vitality points.

The Vitality App allows you to:

• Link your Apple Health and/or Apple Watch accounts and earn Vitality points for activity (iPhone 5 or later only)
• Generate cinema ticket codes
• Check the status of your Starbucks reward
• View the status of your Apple Watch reward
• Track your Vitality points and check your Vitality status
• Use the digital membership card to identify yourself with Vitality partners
• Find out how to earn Vitality points for understanding your health and getting healthier
• View all your discounts and rewards

You need to be a Vitality member to use this app.

Log in to the app using your Member Zone username and password. If you don’t have a Member Zone account yet, you can register on the app using your Vitality membership number.

What's New in Version 2.4.0

Use the new Vitality Apple Watch app to quickly estimate how many Vitality points you could earn for steps tracked using your Apple Watch. Please note the Vitality Apple Watch app will not take into account the limit of 40 Vitality points per week. You can view your full points statement on the Member app or on the Member Zone.

Screenshots

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Customer Reviews

Terrible terrible terrible

For a vendor promoting itself on billboards, newspaper adverts and TV on its Apple Watch integration for steps, it's a joke that it doesn't work. Perhaps that is Vitality's plan, get people to sign up for the Apple Watch for their special £69 promo and that's it if you do your steps! But as the step counting between the Apple Watch and the iPhone using the Vitality app, you'll never hit your targets so you have to pay list price. A nice money spinner for Vitality and a way to rope you into their insurance.
Let's be clear, it doesn't work. Even if you install the Vitality app on your Apple Watch, and it tells you that today you are eligible for 5 points, nothing appears on the iPhone Vitality app. It's rubbish and a wasted opportunity.
Multiple reboots, uninstall and reinstall, setting health permissions, nada.
Vitality : just save the money on the adverts and reinvest it into an app that works SOME of the time instead of never.

Just appalling

I use A LOT of apps so when I go as far to say this is one of the worst apps I've ever used, it doesn't come lightly. The data from Apple Health is rarely synced. When my steps ARE imported they are constantly incorrectly recorded as being '0 points' - I have to constantly email customer service to get them to update it manually. They've never assured me a fix is coming to the app.

In addition to this, the whole UX of this app is appalling and half of the links you tap on just tell you to visit the website. The UI is extremely confusing and incredibly hard to navigate, nothing is where you expect to find it. I don't think they did any testing on this app before releasing it, with a QA team or to get end user feedback. The whole app is just a total and complete mess, front and back.

If you took out the £99 Apple watch offer - beware

As many of the reviews say, it simply will not transfer your steps from your Apple watch to your Vitality account. They have rushed this though and released without testing the App. Furthermore, if you are relying on your daily step count to pay off the balance of your watch the support department can't offer any solution to the problem other than for you to send screenshots to a dedicated mail account they've set up - but after two weeks the points balance has not been updated. I have very little confidence in their customer service department being sufficiently resourced to cope with the volume of complaints but at least will have screenshots of evidence when required...but does anybody really want that hassle ?

Vitality UK Member
View in iTunes
Offers Apple Watch App for iPhone
  • Free
  • Category: Health & Fitness
  • Updated:
  • Version: 2.4.0
  • Size: 28.9 MB
  • Apple Watch: Yes
  • Language: English
  • Developer:

Compatibility: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

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