Enjoy your Active Rewards with the Vitality Member app. The app allows you to access cinema tickets, Starbucks and Apple Watch rewards on the go. You’ll also be able to use the app to understand your health and get healthier with Vitality including linking your Apple Health account to earn Vitality points.

The Vitality Member app allows you to:

• Link your Apple Health and/or Apple Watch accounts and earn Vitality points for activity (iPhone 5 or later only)
• Generate cinema ticket codes
• Check the status of your Starbucks reward
• View the status of your Apple Watch reward
• Track your Vitality points and check your Vitality status
• Use the digital membership card to identify yourself with Vitality partners
• Find out how to earn Vitality points for understanding your health and getting healthier
• View all your discounts and rewards

You need to be a Vitality member to use this app.

Log in to the app using your Member Zone username and password. If you don’t have a Member Zone account yet, you can register on the app using your Vitality membership number.

What’s New

Version 2.9.5

Bug fixes

Ratings and Reviews

1.6 out of 5
5K Ratings
5K Ratings
Rob8619 ,

First week

I have been using the app for a week now (having moved my family policy from Aviva), and whilst it may be too soon, I have not had any issues with access or my daily point count. My wife/kids are on the same policy and all is working as expected. The app is paired with Apple health/Apple watches, and it’s recorded all points fine. Whilst I am sure there were/are bugs, I suspect that a lot of individuals rating 1 star, are simply either not correctly granting and configuring access to Apple health/other, or are doing workouts that do not meet the point qualification requirements (I.e 30 or 60 mins recorded & at 60 or 70% above resting heart rate. You can do a 3 hour workout on your Apple Watch, but if it’s not been recorded at appropriate intensity (heart rate), it won’t qualify. I have done 4 workouts (3x squash and 1x hockey), and they all recorded correctly. In addition, I completed required steps, but as you can only earn 8 points max per day, they didn’t qualify as I already earned points for an “activity” on the same day. In summary, take time to understand exactly how you earn points and also ensure you have configured the app correctly, as unless I have simply been very lucky, or only used a version which has already been bug fixed, I can’t see what the issue is! :)

Lee Wilson ,

Possibly the worst app around!

This app is absolutely riddled with issues. It also does not seem to be very secure as it appears that your account password is stored in plain text when you ask the app to remember. This might be a sign of incompetencies throughout the development cycle of this app, whereby authentication seems to use an insecure method (it should use token based authentication such as OAuth and not store passwords in plain text). All my points values constantly state they are "null". Synchronisation is extremely slow and usually times out. The user interface, although not too bad, can be a little stuttery and a little awkward to use at times, especially on the slide up feature to access disclosed information like membership details etc. There are issues where spinners which indicate loading are constantly turning even when loading has completed. A lot of these issues could also be down to the quality of the website and web service this app uses, as the website itself is an absolute disgrace too! This app needs a complete overhaul I think. As an iOS developer myself, and from my experience in software development, this app looks like something which an office junior or someone who is working in iOS for the first time, would have produced. It also seems that there is no or little quality assurance processes in place to check the app before each release. Please improve very soon!!

Foofighterfan66 ,

Dreadful - SORT IT OUT!!

Update - the app has not updated my points since September. Absolutely dreadful - waste of time. There is no point giving people the possibility of getting bonuses when the app won’t update. Thankfully I haven’t been sucked in to buying an Apple Watch on the reduced pricing due to my activity as i wouldn’t have received any discount. Pressed the link for app support and it only takes you through to a generic contact page. If their call centre is anything like their app I would expect to be on hold for months so I haven’t even tried to cal. JUST SORT THE APP OUT!!!

This app is really slow to sync to show how many points you have gained for the week. I have to manually sync in order for the points to show and even then it doesn't always work. E.g. I had to manually sync the points five or six times this evening before all the points finally showed. Really needs work on this to make it more user friendly.

Update - pretty sure that this is not showing all of my activity as it was showing no activity during December even though I had done. Also now completely unable to log into app as I keep getting error message.


Vitality Corporate Services Limited
75 MB
Health & Fitness
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© 2017 Vitality Corporate Services Limited trading as VitalityHealth and VitalityLife


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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