iPhone Screenshots

Description

Y-cam’s complete security solution combines proven burglar alarm and camera technology so you can protect your property and family with confidence. Get alerted instantly whenever an alarm triggers and, together with Y-cam’s award-winning cameras, you can also see what’s happening, day or night, from anywhere through your smartphone. Y-cam’s new Triple Layer™ technology means you get professional standard security, but unlike professional security companies, there are no monthly fees or contracts required.
We advise the Protect alarm and cameras are used together for complete security, however they can both be used separately if needed.”
Alarm features include:
- Full access from anywhere via the app
- Really simple setup
- Triple Layer™ technology*
- 8 hour battery backup
- Expandable system
- 24/7 line monitoring*
- No contracts or monthly fees required
- SMS and phone call alerts*
Camera features include:
- Full access from anywhere via the app
- Really simple setup
- Free 7 days cloud video storage (30 days also available*)
- See and hear live and playback HD video
- Expandable system
- Indoor and outdoor protection
- See in the dark
- No contracts or monthly fees required
*Y-cam Plus service required

What's New

Version 3.6.1

We have listened to your feedback, and updated the app to fix bugs, and improve performance. We are always working to give you the best possible experience. You do need to update the app to benefit from the updates we have released. This update includes Bug fixes and updated Privacy Policy.

If you wish to provide feedback or require assistance with the app, cameras or alarm, please contact our Customer Satisfaction Team by email homehelp@y-cam.com where one of the team will respond.

Thank you for using Y-cam.
The Y-cam Team

Ratings and Reviews

1.8 out of 5

112 Ratings

112 Ratings

Over priced and useless

Ash....

I bought this y-cam as a twin pack deal. The only reason I’m giving it 2 stars is because the support team were helpful when one of the cameras night vision stopped working, the camera was sent back for repair under warranty. Since then the night vision appears to have failed again. I’m disappointed that the other camera always fails to work when I go abroad, it ends up just buffering and live view is not possible. Motion recordings is another problem, it works when set to record in the property but motion recording doesn’t work when the camera is set to record after leaving the property ( no good when you find out 4000 miles away from home). The camera also goes offline sometimes and the only way to get it back online is to turn it off at the power source and on again. There is no proper user booklet with the camera. I think this camera is overpriced for what it does and I regret not reading the reviews before buying this product!

Terrible

Parkwood2007

I am now on my third outdoor camera. The first started recording 5 seconds after motion was detected. Not very useful. Got in contact with y-cam. After several weeks of emails they decided there might be something wrong. Eventually sent me a replacement in what I can only describe as a beaten up box. They had ripped out the instructions so all I had was the serial number etc. The new camera was fine until a couple of months after I got it, it died. Had to go through all the crap questions again to prove it didn’t work (both times they asked me for proof of postage, probably in the hope I didn’t have it so they could deny having got it) and do I have another one (is it new, I doubt it).
I think the videos are rubbish. It takes such a long time to view in real time. And their decision to charge for recordings after promising for life. Well. When I have a replacement, I look forward to posting an image of my smashed up Y-can. That’s what I think of this company .👹

Developer Response

I am sorry that you are unhappy with the service that you have received. It is not our intention to prolong a support request, and usually issues are resolved in a matter of days. As part of warranty claims we will use unsealed cameras, and do ensure that they are working if used for replacements. Obtaining a live video from the camera will have a slight delay as the video is transmitted from the camera, to our platform and then sent to the relevant device. This can be impacted due to internet connectivity, and also if on a mobile network the number of data connections. If you would like to discuss this further please contact generalenquiries@y-cam.com.

Terrible customer service

Ladiesman that's right

So from being told I have free forever storage I have received an email telling me I have to pay. Totally disgusted.
Emailed customer service. No reply.
Let’s put this to one side and talk about the camera & app. I also have a Arlo pro on my property. The difference between them is amazing. No issues so far with my 6 month old Arlo. Arlo app is simple and it works. Y-cam app is buggy and takes an age to load especially if you have a bad 3G service. Arlo connects straight away. Whenever Y-cam app updates the camera stops working. So I have to take it down and connect it via Ethernet and start again. Updates from Arlo just work.
I could go on forever. Now I have a camera that simply does not work after they decided to start charging me. There is no comparison to Arlo. It’s embarrassing. Y-cam have lost another customer. Just ordered another Arlo.

Information

Seller
Y-cam Solutions Ltd
Size
81.7 MB
Category
Lifestyle
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English, Dutch, French, German, Italian
Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© Y-cam Solutions Ltd
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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