Books
Perfect Phrases for Performance Reviews
2002
If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber.
2011
Perfect Phrases for Performance Reviews 2/E
2010
Save Your Relationship By Learning To Fight Fair (Learn-Bytes Series #1)
2011
How to Manage Performance
2003
Perfect Phrases for Customer Service, Second Edition
2010