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Performance Measurement

by Cranfield University

This course material is only available in the iTunes U app on iPhone or iPad.

Course Description

Measuring Business Performance
An introduction to key concepts, building blocks and practices

Today performance measurement is one of the crucial elements for running a business. We have organisational goals and measures, we have department goals and measures and often these are cascaded right down to individuals as well.

This course will focus on measuring business performance, so we are focusing on the broader business goals and how these are treated and measured. However, the course will have resonance to all those people trying to manage their own goals and to manage and measure others.

Our members have spent the last fifteen years wrestling with the issues of how we measure performance and how we use measurement to manage the enterprise.

You probably wonder how such a simple concept can occupy so much time. Performance measurement is so simple isn’t it? So come and scratch the surface and see what this subject is really about.

This is an introductory course designed to help people think how performance measurement can be used in an organisation. It will be useful for:

  1. Getting a team to think about their own situation and the goals and measures being used
  2. As an introduction to the subject for those studying performance measurement and management and we have included references in the modules so that the material can be taken to a higher level
  3. As material for class discussion and debate
We also run more advanced face to face programmes:

So you are welcome to come to Cranfield and join us.

The Centre for Business Performance is the largest academic group in Europe dedicated to improving the understanding and practice of performance measurement and management. CBP comprises a multidisciplinary team of faculty, doctoral students and Visiting Fellows working in this field.

For those wishing to read more about the subject:
The course modules are as follows:

  1. Why do we measure performance? The five roles of measurement
  2. The five key building blocks of a performance measurement system
  3. What is a Balanced Scorecard?
  4. Establishing Position
  5. Communicating Direction
  6. Influencing Behaviour
  7. Stimulating Action
  8. Facilitating Learning
  9. Managing with measures
  10. War stories from practice and questions to think about
Performance Measurement
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