Ratings and Reviews
No connection with Macro Polo Club
The current application is quite focused on flight booking. Other functions are limited, the interface is not set with easy direction. It takes time to find a way to access to Macro Polo Club and you still need to input Membership number and password again, and it is directing you to the website version of Marco Polo Club. It is really difficult to keep remember all those number and password all the time. Many applications support fingerprint login, why we still need password for Cathay. And really how many current travellers use airline app for booking and the ticket price is not cheaper that through travel agency? It is the Loyalty Program keeps customer not the online booking app. So please some customer journey mapping to understand the customer better and reflect that into this app. Thanks
1) Once I get upgraded (say from economy to business), the boarding pass collected Apple Wallet will also be updated showing new class that I am flying, BUT the boarding pass collected in this App still shows the old class even after I click the refresh bottom (seat number is updated, but class not updated).
2) The collection of boarding in Apple Wallet - they used to be collected separately for different flights, but they they are grouped together. V inconvenient to find the latest boarding pass.
This app is terrible. You rarely checkin on the app. Unable to checkin when there are seats available for checkin except for say an emergency exit which requires upgrade. However, on the website I get a prompt asking for my seat preference - isle or window - and upon choosing I am able to checkin. I’ve wasted so much time giving this app a second chance. If Cathay had a decent competitive airline I honestly would switch to them. Finding your return leg for checking in is t so obvious either. And when you book so many flights it can be hard to remember which return leg belongs to which initial flight.
No ability to change the stored travel document either.
Thanks for your feedback and apologize for the inconvenience caused. Do you mind sending us an email to firstname.lastname@example.org so that we can follow up with you?
- Cathay Pacific Airways Limited
- 151.9 MB
- 需要 iOS 9.0 或以上版本。與 iPhone、iPad 及 iPod touch 相容。
- Age Rating
- 分級為 4+
- © Cathay Pacific Airways Limited 2017
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