自由鳥 遨遊SIM 4+

Good Concept, Bad Service

When I used up the daily 500Mb, I paid to top up for the service but get nothing. If the top up is so difficult, can you let us to pay more and get more data usage for each day.
I’m ok with the money paid for nothing, don’t bother about that. But I would told them to have thorough consideration before choosing birdie to the other products in the market.

開發者回應 ，

So glad to have your appreciation!! We will keep it up ! 🐤

Frustrated

If u encounter any problem overseas with your connection, forget about their customer service as the bot will only give very generic reply which is of zero help to you. Also they say only the days you use your data will be counted as a day, totally not true!!! I was in my hotel for 4 days using wifi only and on the 5th day when i went out my data failed after using it for 4 hours! Thank goodness the restaurant gave me access to their company’s wifi, otherwise I wouldn’t be able to get an Uber back to hotel and will freeze myself off in -10°c !!!! Not sure how i can get to speak to a staff from the company, and no idea if they care about reading this or not. So beware!

Purchased 3 days but only worked for 2 days

As mentioned on subject. Purchased 3 days data plan but only worked for 2 days. Had to top up on the 3rd day. So I had actually paid 4 days for 3 days usage. My friends recommended this service to me but I’m very disappointed.

開發者回應 ，

Hello, thanks for your feedback! Would you please sending us an email to cs@birdie.com.hk , so that we can further follow up with you? Thanks !