幣安 - 比特幣、以太幣 投資理財首選交易‪所‬ 17+

Suggested improvements for c2c market

Many seller put lowest market price selling usdt to be on top of the list, but requiring buyer to have at least 1 btc account value for trading like 6.39 usd, which is just annoying advertising. Just make their trade at least half of the value they wish their buyer have can easily stop this spam.

開發者回應 ，

Hi there, we value your feedback and aim to improve our products and services accordingly. Regarding your matter, kindly provide it on our "Feature Request & Feedback Board" here: https://www.binance.com/en/my/user-support/feedback/entry Our team will review it for you! | TS

Pathetic customer service and support

I deposited some funds into my account and it showed and error. In my transaction history it shows that the deposit is processing, and has been for over 2 weeks. However I already have to pay the money on my VISA card (the method I deposited the fiat.) I submitted support tickets, which has now been ignored, and on the live chat, I waited 2 days to get to an agent, who claimed he would transfer me to a “senior agent, and that it would take a while”. About 15 minutes later, the agent contacted me but I couldn’t see the message as I have other things to do. Just 4 minutes after that message they closed the chat, claiming “I hadn’t replied in a while”. They act like you have nothing else to do and don’t have to sleep and can just monitor the screen 24/7.
I tried contacting support again after that. About a day later, someone wrote back, and said she would “transfer it to a senior agent and give me priority”. My position in the queue was 180. A day later it moved up to 120. Then another 2 days later, somehow, my position went from 124 to 129. Not only did I get closer (waiting 3 days is absolutely ridiculous already), I was pushed back further in the queue.
Don’t use Binance.

Impossible to Register and Verify

This app is total crap. It’s impossible to register an account without constant error messages. If you do manage to register, it asks for images of your ID documents to be uploaded, but the upload system doesn’t work - it constantly asks you to retake the photo. The app them locks you out of all features and functions and trying to reach the support or FAQ pages throws up a 403 error every time. With so many bugs, I have absolutely no confidence that Binance would be able to handle my investments and transactions with any security. Steer clear of this company: it’s likely a scam.

開發者回應 ，

Hi, we've implemented many updates and would like to get your updated opinion! If you enjoy using Binance recently and its features, we would appreciate a 5-star rating. If you need any assistance with our services, kindly note that our chat support is available 24/7 here: https://www.binance.com/en/chat | TS