"Always Something New"
One Stop shopping platform serves every aspect of your daily lives
* Over 500 overseas & local brands and stores
* Beyond 600k products including direct Japan & Korea imported Fashion and Accessories, Food and Grocery, Beauty & Health, Household & Lifestyle, Electronics, Baby & Kid, etc.
* Free Hong Kong delivery for orders upon HKD$400, service hours till 9pm to fit your busy schedule (Please refer to website for free-delivery order requirements)
* Offering Mall Dollar rebate for your purchase, which can be used to pay for the bill of your next purchase
* Special promotions and exclusive discount offers
- Added "Waste electrical and electronic equipment" option in Shopping Cart
Ratings and Reviews
Nice idea but poor execution
Because of an HSBC promotion earlier, I only bought some cash coupons in HKTV and started trying to use this app to order groceries to home. The experience takes a bit time to get used to, trying to search for the items one by one while I was used to go into the aisles and just grab it. The experience is ok.
But the whole experience is ruined by the delivery. For both times of my order, the delivery guy just come at whatever time he is pleased to. Once I selected the 2-6pm time slot, i waited and he never come or called, until after I called customer service at 7pm. The second time I selected 6-9pm, and the guy called at 5pm asking if I can receive it now, both time without any apology of causing the inconvenience.
I will never order from HKTV mall again.
App always shutdown during use
I like the platform and the convenience that it offers for online shopping from Korean fashion. But I really dislike the App that always shutdown automatically after continued using over 10 mins. I have been experienced this many times on iPad or iPhone under iOS 10 and iOS 11. Just feel frustrated it shutdown from time to time when I am trying to view the details of the products or to scroll down for more contents. The shutdown frequency increased under iOS 11.
Why “Force” upgrade anytime!!!!
Every time when I want to use the app. It is a “must” upgrade. I think the management level of Hktvmall didn’t consider the situation that your customers may not have WiFi access when they need to use the app. This is not encouraging your customers to purchase through the app coz the app upgrades too frequently.
If this is a need to upgrade, I wish you can let the customers to upgrade it later rather than block the whole functions. Please be customer centric.
- Hong Kong Television Network Limited
- 153.4 MB
- Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
- English, Traditional Chinese
- Age Rating
- Rated 12+ for the following:
- Infrequent/Mild Realistic Violence
- Infrequent/Mild Medical/Treatment Information
- Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- Infrequent/Mild Horror/Fear Themes
- Infrequent/Mild Cartoon or Fantasy Violence
- Infrequent/Mild Profanity or Crude Humour
- © Hong Kong Television Network Limited
Up to six family members will be able to use this app with Family Sharing enabled.