iTunes

Opening the iTunes Store.If iTunes doesn’t open, click the iTunes icon in your Dock or on your Windows desktop.Progress Indicator
Opening the iBooks Store.If iBooks doesn't open, click the iBooks app in your Dock.Progress Indicator
iTunes

iTunes is the world's easiest way to organize and add to your digital media collection.

We are unable to find iTunes on your computer. To download the free app DR-X by Aura Alliance, get iTunes now.

Do you already have iTunes? Click I Have iTunes to open it now.

I Have iTunes Free Download
iTunes for Mac + PC

DR-X

By Aura Alliance

Open iTunes to buy and download apps.

Description

Please note that DR-X© is specifically for administrators of Avaya Communication Manager and Avaya Call Centre and due to the extensive programming required on your Avaya Communication Manager to activate this application you will need to arrange chargeable remote programming work with the Aura Alliance Helpdesk which can be booked by emailing apps@auraalliance.com
The DR-X© works alongside Avaya Call Centre and allows you to activate different vectors remotely, via your iPhone.
When you are running Avaya Call Centre you will have pre-configured call vectors that route incoming Call Centre calls for maximum benefit and efficiency. A vector is a series of call processing steps (such as providing ringing tones, busy tones, music, messages, and queuing the call to an ACD hunt group) that define how calls are handled and routed.
With combinations of different vector commands, incoming callers can be treated differently depending on the time or day of the call, the expected wait time (EWT), the importance of the call, or other criteria.
The DR-X© application enables you to activate specific vectors remotely, from your iPhone, for example if staff cannot access the office building you will want to turn on your emergency vector command– whether you have this set up as an announcement or forward to a mobile number or outsourced call centre.
You will need to upload your current vector settings from your Avaya Call Centre to your iPhone, also you will need to contact apps@auraalliance.com to request remote programming to activate the vectors on your Avaya Call Centre to integrate it with your iPhone.

iPhone Screenshot

iPhone Screenshot 1
iPhone Screenshot 2
DR-X
View In iTunes
  • Free
  • Category: Business
  • Released:
  • Version: 1.0
  • Size: 3.7 MB
  • Language: English
  • Developer:

Compatibility: Requires iOS 3.1.3 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

We have not received enough ratings to display an average for the current version of this application.