iPad Screenshots

Description

Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scan the ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for iPad you can:

• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• View key support metrics at a glance — from ticket activity and volume to first response times and customer satisfaction
• Access to full ticket history from customer profiles
• Agent dashboard with critical tickets views
• Swipe gestures that expose key actions on a ticket

What’s New

Version 3.10.3

Minor fixes and performance improvements.

Information

Seller
Zendesk, Inc.
Size
48.1 MB
Category
Business
Compatibility
Requires iOS 9.0 or later. Compatible with iPad.
Languages
English, Danish, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese
Age Rating
Rated 4+
Copyright
© 2014 Zendesk Inc.
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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