iPhone Screenshots

Description

Great customer support is tied to the customer — not a desk. Zendesk Support for iPhone is built for team leaders and agents on the move.

The features of Support for iPhone include:
• The features of Support for iPhone include:
• Access to your ticket views
• Sorting and grouping of ticket lists
• Carousel through tickets by swiping left and right
• A real-time list of activity on your tickets in a notification feed
• Get push notifications on ticket updates
• Configure which notifications you receive and when
• View the details of your tickets including comments with rich text and inline images
• Respond to tickets and update assignee, CCs, tags, and any other ticket fields
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Preview macro changes
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Search tickets
• Deeplink from emails into your tickets
• Pick up where you last left off on a ticket as you go from mobile to desktop (Mac)
• Leave feedback and report issues directly through the app

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

What's New

Version 1.6

We know how frustrating it can be when working on a critical issue where you need another perspective, but have no easy way to add others to the conversation...

With this update we’ve added the ability to mention other agents directly in comments - just like on the web. Simply tap the @ button and start typing a name or email and boom, your fellow agent is mentioned! Go ahead, give it a whirl and let us know what you think.

We also fixed some nasty bugs and made performance improvements.

In our next update, we’ll remove support for devices running iOS 10. To find out more and how that affects you, please see the full announcement here:

https://support.zendesk.com/hc/en-us/articles/360001981088

Ratings and Reviews

4.3 out of 5
20 Ratings
20 Ratings
marcDgox

Missing the bulk update feature

The old app was very handy as it had a bulk update feature.

Matti-82

iPhone app doesn't work

Can't log in with federated AD sso since the upgrade.

Keeps saying access revoked in a repeated loop.

iPad is fine

LyndseyT

App does not work

App does not show tickets, very disappointing

Information

Seller
Zendesk, Inc.
Size
84.3 MB
Category
Business
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
Age Rating
Rated 4+
Copyright
© 2016 Zendesk Inc.
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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