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By Minoru Fujisawa

This app is only available on the App Store for iOS devices.


AidErlang provides calculation of AbandonRatio[%], Traffic(Erlang) and Windows(Lines) using Erlang-B formula. In addition, it supports Erlang-C formula which provides how many agents are need for given parameters.

AidErlang supports extra big value of each parameter.
Erlang : up to 50,000.
Lines/WIndows : up to 50,000.

1. Calculating AbandonRatio[%] from entered Traffic(Erlang) and Windows(Lines).
2. Calculating Traffic(Erlang) from entered AbandonRatio[%] and Windows(Lines).
3. Calculating Windows(Lines) from entered AbandonRatio[%] and Traffic(Erlang).
4. Calculating Agents from entered Traffic(Erlang), Duration[s] and Waiting[s].
5. Helper to calculate Traffic(Erlang) from transactions and handling time.

Function as below will be implemented in near future.

Future Version:
- History of calculated results.

What's New in Version 2.0

- Adding support Erlang-C calculation.
- Enhanced max parameter values.
- Fix calculation bug.

iPhone Screenshots

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View in iTunes
  • ₹ 160
  • Category: Utilities
  • Updated:
  • Version: 2.0
  • Size: 0.3 MB
  • Languages: English, Japanese
  • Developer:

Compatibility: Requires iOS 4.3 or later. Compatible with iPhone, iPad and iPod touch.

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