“Customer Center” is a mobile application specially developed for the Customers of VECV-VTI Division, which offers an easier channel for communicating with Customer Support team on the matters related to After Market support. This user friendly APP will be handy for the Operations’ Managers in escalating the open issues to our team at head office for faster resolution. This comes with many features as mentioned below:
Help Desk - Reach us at the touch of a button to raise any issues, seek clarification to your Queries and give your valuable feedback on our products and services. You can call our Customer Center, Request a call back and even write your comments. Upon logging the case, our team member will take it forward for suitable action. You can also see the progress of the case in the APP.
Genuine Parts information - Information on Genuine parts with technical description, features and their benefits to the fleet.
Service Network information - Information on VECV-VTI Pan India Service Network and the details of contact persons are at your fingertips.
Breakdown Support - The feature is available for Tractor Customers in seeking breakdown assistance for the Trucks.
Aftermarket offers - Information on the Aftermarket Offers rolled out from time to time are provided in this section.
Improving the performance of the Map.
Up to six family members will be able to use this app with Family Sharing enabled.