Deliver exceptional customer support and make your customers happy with the Freshdesk app for iOS. With all the features of a helpdesk now in your pocket, you can answer customer queries from your iPhone, and resolve issues even when you are away from your desk. The mobile app lets you assign requests, categorize them and send out canned responses with just a few clicks. It also keeps you notified of incoming tickets by sending you push notifications.
Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
1. Get a quick overview of your helpdesk. Access all the tickets
2. Use filters to prioritize what tickets you should work on
3. Never miss an update with push notifications
4. Change ticket details like priorities, agents assigned, status and others
5. Race through routine actions with one-click scenario automations
6. Add watchers to a ticket
7. Delete tickets and block spam right from your phone
8. Answer support calls and save them as tickets to your helpdesk*
9. Log time spent on a ticket
10. Associate all your Twitter accounts with your support portal and create search streams on the web. Manage them all on the phone via the social tab
*You should have enabled phone channel on your account first to make and answer support calls on your phone
- "Freshdesk is our primary digital way of talking with our customers. We always know where a question is and we now can act when a customer isn't responded to in time. We recommend it because of the great software and their will to make it fit their customer's needs. They're open-minded and are really listening to their customers" - Matthijs Lok, Pearson
- "Freshdesk is an enterprise level ticketing system at a fraction of the price of other systems currently on the market. Their innovative approach and rapid development means that new features seem to be appearing every day and the best thing of all is that they actually listen and respond to featured requests." - Scott bowler, Localiiz
Minor bug fixes.
Ratings and Reviews
No major updates at all. Competitors are zooming past with exciting mobile oriented updates.
Thanks for the feedback. We are working on an exciting new update which will be available in App Store in a couple of months. We will keep you posted.
When for iPhone 6 plus
I had expected an optimised version for iPhone 6 plus, as it has the latest update!
But, looks like need to wait ..
FIX BELOW ISSUE ASAP
I am downloading this app for the first time on my iPhone 4S & its showing "You have already purchased & hence will be downloaded at no additional cost"
What the hell is this.. I am downloading it for the first time.. DEVELOPER PLZ HELP ME WITH THIS ISSUE
- FRESHDESK TECHNOLOGIES PRIVATE LIMITED
- 71.6 MB
- Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- © 2017 Freshworks Inc
Up to six family members will be able to use this app with Family Sharing enabled.