bigbasket is India’s leading online supermarket shopping app, trusted by 5 million+ happy customers and counting! Shop anytime, anywhere from a vast range of 20,000+ products including farm-fresh fruits and vegetables, groceries, home & household essentials, pet care needs, organic products, beauty and hygiene, imported and gourmet & more at the best prices. Enjoy hassle-free online grocery shopping and home delivery at just a click of a button. New to bigbasket? Here’s a flat Rs. 200 cashback on your first order above Rs. 1000. Use voucher code MYFIRST200.
FEATURES AND SERVICES
What to expect from us?
* Wide range of products, including fresh fruits and vegetables: Choose from a vast collection of 20,000+ products across 1000+ national and international brands including Aashirvaad, Amul, Bisleri, Cadbury, Complan, Fresho, Haldiram, Himalaya, Horlicks, Kellogg’s, Lays, Lizol, Nandini, Nescafe, Nivea, Nutella, Patanjali, Saffola, Sunpure, Surf Excel, Vim, Zespri to name a few. And yes, we have a full range of fresh fruits and vegetables, procured directly from farmers!
* Enjoy low prices and great offers: Buy at low prices with great offers including discounts, bundle pack offerings, promotions.
* Fast and Secure Checkout: Pay by cash-on-delivery, net-banking, credit and debit cards options and e-wallets. Most days we have great offers on multiple payment options including Paytm, HDFC Bank, Citi, ICICI Bank and many others.
* Assured quality: We source most of our fruits, vegetables and private label staples (bb Royal, bb Popular) directly from farmers. Our confidence in quality is the reason we have a “no-questions-asked” return policy.
* On-time, every-time: We take pride in timely delivery and if you get any of the products after the stipulated time, you are entitled to a 10% refund.
* Search in 7 languages: Our app supports searching for items in seven regional languages. Search for “vendakkai” or “bhindi” or “ladies finger”, we’ll get it right automatically.
* Last-minute shopping? Sweets from the neighbourhood? : We have you covered with our 90-minute express delivery and specialty store offerings (only in select cities)
* Easy search options: Easily shop from your past purchases with the help of SmartBasket, else use our various search options: scan the bar code search, give voice commands, use filters on categories or brands.
PRESENT IN 25+ CITIES
We deliver in the following cities: Ahmedabad-Gandhinagar, Anand, Bengaluru/Bangalore, Bhopal, Chandigarh, Chennai, Coimbatore, Delhi NCR (including Gurgaon/Gurugram and Noida), Hyderabad, Indore, Kanpur, Kolkata, Lucknow, Mohali, Mumbai, Mysuru, Nagpur, Panchkula, Patna, Pune, Surat, Vadodara, and Vishakapatnam.
FEEDBACK / APP SUGGESTIONS:
At bigbasket your shopping experience is our priority and we would love to know how we can improve our app as well as services. If you have any suggestions to improve our app, please mail us at firstname.lastname@example.org. For any inputs on our service we are at email@example.com, https://www.facebook.com/Bigbasketcom or 18601231000.
• Bug fixes and performance improvements.
Ratings and Reviews
Worst online grocery service
Deliberately trying to fool customers. I placed order 2 days back and the delivery guy contacted me only once to confirm my address. He was just a society away from me and he said he couldn’t find my address and left for another location without even informing me. Then i contacted customer care and they told he cannot come now so rescheduled my order to next day morning slot and i received confirmation message that i would receive my grocery in morning slot. Next day i waited entire day but no call no word from them, infact i tried to contact them but they no response and then later last night somehow call matured to customer care and they said they misplaced order so would replace and order and get it delivered next day evening slot ! This is not enough now what they did was removed one of my item from the list without informing me ! I called them several times to get it included and they were saying its not available any more finally they added it i dont know how they managed or how they were fooling me before that! Finally today order was deliver on time and delivery guy reached my address without even calling me (dnt knw how he got my address which 2 days ago he was not able to get). Now they delivered wrong item and delivery boy was saying item is same as ordered i dont understand how these guys are running this app! So irresponsible and rude guys ! Bad experience!
Developer Response ,
We take pride in our customer satisfaction and these mistakes are not in line with our philosophy. Also as part of our continuous strive for perfection, we are implementing a number of checks and measures to ensure mistakes like these do not occur again. You deserve the best and we will make sure that you will get it with us. Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity for us to learn and improve.
Worst service and customer support
I ordered an item 2 days before and got a wrong item delivered yesterday. I called the customer care to get my item replaced with the correct item. He said that a person will come to collect it and reordered the item on my behalf. I was supposed to get the item today but I wasn’t there at home when the delivery executive had come. So I got a call from the customer support telling that the delivery executive is at my address so I told him that I will be there after 1 hour. I asked them to give it to the security guard and that I will collect it from there. I got a message later telling that the item got delivered. I checked with the security guard and he said that the delivery executive had come to my apartment but he didn’t give any item to him. So I called the customer support again and spoke to Firoz and he promised to give a call back within 20 minutes but and I didn’t get any call back for 45 minutes. I called the customer support again and spoke to him about the issue and told that I need to talk to their superior officer. He said that he will do so and kept my call on hold for 3 minutes and then cut it off. What an amazing experience I have had! I wished there was an option for 0 star!
Developer Response ,
We would like to offer our deepest apologies for the trouble you had to experience. To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future. It is due to you that we have realized this and we thank you for sharing your experience with us. We prefer to learn and improve under better conditions but sometimes this is just not possible. One more time we apologize for this error and we hope to keep you as part of our valued customer base for a very long time.
Never use this, pathetic Service and Sodexo service is bad
Their time slots are never convince for us since you have to wait one while day for delivery. Then they have express which they say 2 hour delivery but what you need is not available for express. Multiple times received wrong orders, and today they want me to wait one more extra day for an order that they misplaced. Their standard answers are we will refund without even understanding what customer is going through and 2nd we reorder item for you but that will be available in next deliver slot which would be one full day. So you order something and wait for 2 days for a mistake by them.
How they make money by fooling us:
Adjustments in weights are charged to our wallets and then later in orders are added to the cart. Today when i ordered in 2 orders there was adjustment of 2 rs each and one was for the item they mis-delivered and then refunded. 4 rs was cut from refund instead of 2 since the item which they charged more 2 rs was refunded but app doesn’t understands this and they make money. Its like supper-market doing with prices 5.99rs and making 1 ps fir every order from 100 customers. Difference is that they cheat it refund and we will not know
So be careful
Developer Response ,
Please accept our my sincere apologies for the unintentional mistake and the inconvenience caused thereafter. These incidents are not typical of us and we are disturbed about this as much as you are. To prevent such errors in the future, we are going to implement further safeguards and introduce additional checks. It's our ultimate goal that all of our customers go through an exceptionally gratifying experience. We will do whatever it takes to achieve that. We have a reputation of keeping our customers happy and we want to make sure it is kept upheld. Please accept our sincere apologies.
- SUPERMARKET GROCERY SUPPLIES PRIVATE LIMITED
- 120.9 MB
- Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- © 2015 Supermarket Grocery Supplies Pvt Ltd
Up to six family members will be able to use this app with Family Sharing enabled.