Screenshots

Description

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.
- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.
- Tickets are displayed as conversations, so agents can stay updated on ticket activity.
- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.
- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.
- Perform frequent ticket actions like edit, close and move with quick swipes.
- Create, view, edit and delete tickets from any department.
- Add and update comments and ticket fields.
- Receive push notifications on ticket updates, comments and @mentions.
- Re-assign tickets to other team members and pick up unassigned tickets.
- Move tickets to other departments.

If you need any help with this app, feel free to shoot an email to desk@zohomobile.com.

What's New

Version 2.0.15

- Followers: You can now get a bird’s eye view of ticket details by following tickets and can also assign followers to tickets
- Enhanced Search: You can search for tickets across departments
- We’ve squashed a few pesky bugs in this update as well.

Customer Reviews

The new update is good.

Rahul Bhaskaran

Thanks for the update. It works well now.👍

Developer Response

@Rahul, sorry about the crash scenario, please go on to 'Settings' and carry out a reset of the app. This should address the issue for you. Do send out an email to desk@zohomobile.com if you still face issues and we will get back to you.

Information

Seller
Zoho Corporation
Size
26.6 MB
Category
Business
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English, Danish, Dutch, French, German, Italian, Japanese, Portuguese, Russian, Simplified Chinese, Spanish, Turkish
Age Rating
Rated 4+
Copyright
© 2017 Zoho Corporation
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

More By This Developer

You May Also Like