Mind The Gap by Freshchat
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Mind The Gap is brought to you by the team at Freshchat. We start conversations with experts and hustlers on growth, marketing, and customer experience to identify gaps in these domains and tips on how to close them. Visit the website at freshchat.com/mind-the-gap – Get a sneak peek into our upcoming episodes, record a question for the guest, and get featured on the show.
||CleanThe voices of Mind The Gap||This episode brings different perspectives together — on similar gaps but different approaches by different people. Taking the center stage are leaders from companies like Cisco, Typeform, ChartMogul, Mad Street Den, and Appcues. We talk to them about||12 9 2018||Free||View in iTunes|
||CleanCustomer success at scale at Cisco||When a giant multinational conglomerate specializing in hardware and high tech enters the Saas business, things massively change. The center of all the change is the customer — new processes, touchpoints, and the need for an unified experience. David||24 8 2018||Free||View in iTunes|
||CleanThink beyond the Engine in SEO. Search “Ecosystem” Optimization and what it means||SEO is no longer just about search engines. It’s an outcome of bringing the real, digital, and search engine world together. Enter Search “Ecosystem” Optimization. Our tete-a-tete with Dan covers approaching SEO holistically, the biggest source of||16 8 2018||Free||View in iTunes|
||CleanCustomer success, sales, and SURF at Typeform||At Typeform everything is centered around the customer and you will concur when you hear this: The customer success division in the company is responsible for sales, account management, and prospecting functions. And to evoke your curiosity a little fur||9 8 2018||Free||View in iTunes|
||CleanChartMogul’s content coup that every marketer should steal||In a world of diminishing creative bravery and faltering readership base, how do you ideate and distribute content? Ed Shelley opens up about the content process at ChartMogul and talks about a journalistic and business case mindset for ideation, natura||1 8 2018||Free||View in iTunes|
||CleanThe mad street guide to startups and retail||“Entrepreneurship can be a lonely ride; a lot of self-flagellation comes from it,” says Ashwini in her own words. The CEO and Founder of Mad Street Den talks to us about entrepreneurship, bootstrapping vs funding, and the gaps and opportunities in r||25 7 2018||Free||View in iTunes|
||CleanThe most impactful growth metric (And why it’s not acquisition or retention)||Activation. Retention. Revenue. They are all byproducts of one single thing – great onboarding. Ty joins us to talk about the most impactful metric in onboarding, the right owner for it, and the analogy it shares with dating. Ty is the Director of Ma||16 7 2018||Free||View in iTunes|