Account management and much more, right at your fingertips.
The Alfa application is a comprehensive account management mobile app that allows subscribers (Prepaid / Postpaid / Business / Mobile Broadband) to gain full control over their Alfa accounts.
This self-care utility entitles users, in addition to their account management, to enjoy exclusive features such as:
- Manage services for Prepaid and Postpaid lines
- Free SMS (5 per day)
- Billing Inquiry
- Credit Transfer (Pre2Pre and Post2Pre)
- Post2Pre recharge transfer
- Recharge your line via credit card
- Report coverage
- Retrieve your line’s PUK with one click
- Check the latest call and data roaming tariffs
- Alfa stores and distributors locator
- Alfa’s latest news and offers
Ratings and Reviews
The absolute worst
I wish I could rate -millions of stars. This is the third time I recharge a card via credit card with this app and don’t get the card while they take the money. I contacted alfa, they took my request and the screenshot of the receipt and i called them every single day for over a week and they have done absolutely NOTHING about it. Alfa you owe me 75$, your application is garbage, your customer service is too and you are not getting away with it.
The app is not user friendly. It’s very difficult to move around in the tabs or actually find the tab you are looking for. The “My Bill” tab has been down for months and the live chat doesn't work either.
The app isn’t user friendly at all. Nothing loads properly. Always giving “make sure you are connected to the internet”. Reinstalling the app, rebooting the phone... nothing changes. Getting connected to Alfa 4G, still cannot open any tab!
Up to six family members will be able to use this app with Family Sharing enabled.