BPM, Lean Six Sigma & Continuous Process Improvement | Process Excellence Network
By Process Excellence Network
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Description
Keep up to date with the latest in operational and process excellence, by listening to industry experts on PEX Network's Process Perspectives podcast.
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CleanEstablishing an Effective Process Excellence Training Program (Podcast) | As many process excellence leaders know, one of the key aims of a process improvement program is not to deliver merely technical results, but to change the way that people in an organization think so that improvement becomes something that everyone does | 29/3/2016 | Gratuit | Afficher sur iTunes |
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CleanBeyond the Lean Office: interview with author Kevin Duggan | In this PEX Network interview, Kevin Duggan, founder of the Institute for Operational Excellence and author of the best-selling book, Creating Mixed Model Value Stream, and the Shingo Award-winning book, Design for Operational Excellence, talks about ap | 23/2/2016 | Gratuit | Afficher sur iTunes |
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Clean[Podcast] Low-code: The solution for agile platform development in Process Excellence – Interview with MatsSoft’s Nigel Warren | For the full transcript, click here . We've spoken in recent weeks about the promise low-code shows in the PEX space , but it's still an incredibly new term, and a relatively untested development solution. To shed some more light on the promise lo | 8/12/2014 | Gratuit | Afficher sur iTunes |
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Clean[Podcast] Cross-border investigations & global trade – Interview with Senator George J. Mitchell | Ahead of the Global Investigations Summit on 14 & 15 October 2014 , Craig Sharp, Editor of PEXNetwork.com had a chance to sit down with former US Senate Majority Leader, Senator George J. Mitchell to discuss the complexities of cross-border negotiatio | 9/10/2014 | Gratuit | Afficher sur iTunes |
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CleanThe Hess Way - How operational excellence leads to increased safety and productivity | Guest presenter, Sean Glynn of 3Gig Software speak to Roddy Evans, Global Integrity and Relability Project Manager from Hess Corporation about the planning, implementation and resulting benefits of The Hess Way - Hess' own strategy for safety and | 1/10/2014 | Gratuit | Afficher sur iTunes |
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CleanBringing data and process together - the future of process excellence: Interview with K2's Rob Speck | In PEX Network's latest survey on technology investment plans of process professionals, Big Data and analytics has emerged as the number one investment area in the year ahead. How do data and process fit together? Rob Speck, Vice President, Global Ser | 14/9/2014 | Gratuit | Afficher sur iTunes |
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CleanEmbrace BPM open source, embrace innovation: Podcast with Jim Whitehurst, CEO of Red Hat | In the latest installment of Process Perspectives, and in the run up to BPM Open House 2014, we speak to Red Hat CEO and open source advocate, Jim Whitehurst. Topics on the agenda include a discussion around whether open source is best for BPM enterpris | 3/9/2014 | Gratuit | Afficher sur iTunes |
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CleanMobility has the potential to redefine processes in any industry: Podcast with Bizagi CEO, Gustavo Gomez | Mobile technology has revolutionized not only the way we communicate, but the way we live our lives. More important perhaps, it has and continues to revolutionize our business processes, from ordering online (via laptop, tablet or mobile) to mobile CRM | 26/8/2014 | Gratuit | Afficher sur iTunes |
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CleanBPM Technology - Test and learn | Craig Sharp, editor of PEXNetwork.com talks to Martin Scovell, CEO of MatsSoft Ltd, provider of the innovative Cloud based BPM platform “MATS". Martin provides some interesting suggestions for how business users can build a rock-solid busi | 31/7/2014 | Gratuit | Afficher sur iTunes |
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CleanUsing big data for product development | Big data is turning up everywhere. In this Process Perspectives podcast, Kaare Buch Petersen, Information Architect in Global IT at Christen Hansen, a Denmark-based supplier of bioscience products to food and health industries, talks about how his compa | 9/7/2014 | Gratuit | Afficher sur iTunes |
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Clean“Empowering staff can’t be just lip service” | The more cumbersome it is for someone to engage in improvement work, the less likely they are to engage. That was the sentiment of Dr. Greg Jacobson when he was a doctor working in the emergency room at Vanderbilt University Medical Center in Nashville. | 2/7/2014 | Gratuit | Afficher sur iTunes |
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Clean“The more you talk, the less they learn”: Lessons on Lean transformation in healthcare from Tanzania | Michael Grogan is an Irishman who was working in Lean manufacturing in the United States for many years until a holiday to Tanzania a couple of years ago opened his eyes up to what he calls one of the largest humanitarian crises on the planet: the state | 26/6/2014 | Gratuit | Afficher sur iTunes |
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Clean3 types of people who can derail your process improvement projects | Reluctant leaders, vocal laggards and silent saboteurs are just a few of the types of people who can throw a monkey wrench into your process improvement projects if you don’t consider the human side of processes right from the start. So how can you | 18/6/2014 | Gratuit | Afficher sur iTunes |
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CleanI sent out a process by e-mail…why isn’t anybody following it? | Alstom's Supply Chain Director on avoiding communication breakdowns in processes Making sure that everyone involved in a process has the right information at the right time is critical to making sure that a process runs efficiently and effectively. Bu | 9/6/2014 | Gratuit | Afficher sur iTunes |
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CleanCenovus' VP Business Excellence on key challenges facing process professionals in oil and gas | What are the key challenges facing process professionals in oil and gas? In this Process Perspectives podcast, Mark Little, Vice President of Business Excellence at Canada’s Cenovus Energy and recent chairman at PEX Network's Operati | 9/6/2014 | Gratuit | Afficher sur iTunes |
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CleanThe trouble with Big Data and analysts | It's been one of the most hyped words of the past couple of years, but is big data approaching the peak of its hype cycle? And what can companies do to get real value out of big data? In this PEX Network podcast, James Lawther, Head of Insight an | 22/5/2014 | Gratuit | Afficher sur iTunes |
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CleanProcesses - "the bigger they are, the harder they fall" | Conventional wisdom says that "the bigger they are the harder they fall." And while this was usually something our mothers have told us when we were getting picked on at school it also seems to be true of process projects. The bigger the pr | 19/3/2014 | Gratuit | Afficher sur iTunes |
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CleanTop 3 process excellence challenges in manufacturing | In this exclusive interview from PEX Network, Rajan Nagarajan, Vice President of Strategic Business Process Transformation at Kraft Foods shares his insights on: How can manufacturing process excellence help achieve an integrated supply chain? What are | 10/3/2014 | Gratuit | Afficher sur iTunes |
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CleanTime for high value process excellence: Interview with Xerox Chief Process Officer Gregory North | Process is fundamental to the way we work and yet for too long it’s been confined to specialist quality or process improvement departments. Isn’t it time that process played a more prominent role in the boardroom? That seems to be happening in | 4/3/2014 | Gratuit | Afficher sur iTunes |
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CleanTeaching elephants to dance: Interview with BMW's Hanne Dinkel | Technological disruption, global competition, changing customer demands - whatever your industry it’s likely that your company is being buffeted by these forces of change. But, especially if you’re a large organization, it can be incredibly di | 3/3/2014 | Gratuit | Afficher sur iTunes |
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CleanAre your processes ready for a "software-defined" future? Interview with K2’s Dennis Parker | Advances in computing technology are driving rapid changes in every industry from retail to manufacturing, banking and beyond. But now, even the hardware that used to keep the lights on is being transformed into software – running instead in virtual | 2/3/2014 | Gratuit | Afficher sur iTunes |
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CleanMaking sense of process excellence in a digital era: Interview with IBM’s Sean Reilley | Mobile apps and GPS devices are just a few of the new technologies that we’ve become accustomed to in order to make daily life faster, more convenient, and, easier. And with the rise of last year’s key trend - “wearable technology& | 18/2/2014 | Gratuit | Afficher sur iTunes |
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CleanProcess Standardization and the "Three Bears" | In the children's fairy tale Goldilocks and the Three Bear, Goldilocks goes into the bears' house and tries their porridge. She finds that one bowl is too hot. Another is too cold. And the final one is just right. So what does a chi | 12/2/2014 | Gratuit | Afficher sur iTunes |
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CleanTo the back office and beyond: New frontiers for BPM | Business Process Management used to be one of the domains of the back office as it helps companies speed up processes like order processing, account origination and regulatory compliance. But in this Process Perspectives interview, E. Scott Ment | 11/2/2014 | Gratuit | Afficher sur iTunes |
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CleanPeople don’t hate change…they hate ambiguity | Resistance to change is often cited as one of the biggest challenges when it comes to process improvement. But with change coming at companies thick and fast, the ability to change business operations and processes quickly is becoming | 12/1/2014 | Gratuit | Afficher sur iTunes |
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CleanYou can improve your processes all you like, but it's really about what people do.... | Companies are having to deal with disruptive change on a scale that is perhaps historically unprecedented. But change is not as simple as changing a process and expecting that the business will function better, says Steve Jacobs, Chairman and senior | 7/1/2014 | Gratuit | Afficher sur iTunes |
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Clean3 ways retailers can better analyse social media and benefit from text data analytics | Technological advancements have led to an explosion of data that can offer retailers intriguing new insights about their customers to drive a revolution in customer experience and competitive advantage. But are you surfing the data wave or drowning in i | 11/12/2013 | Gratuit | Afficher sur iTunes |
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CleanBeware – you can succeed without succeeding: Interview with InSource Solution’s President Ann Croom | It’s possible to have a software or technical project that is perfectly delivered but fails to deliver the outcomes that the business wants, says Ann Croom, President of InSource Solutions and SightBridge Consulting, a provider of process autom | 8/12/2013 | Gratuit | Afficher sur iTunes |
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CleaniDatix' CEO on why automation creates more - and better - jobs | Some people think of Business Process Management or process automation as something that takes jobs away. But process automation and business process management is about freeing up capacity so that people can do more “value adding” jobs, argue | 2/12/2013 | Gratuit | Afficher sur iTunes |
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CleanRapid growth through acquisition | AXON is a rapidly expanding mid-sized company that sells products and services to energy companies for drilling and managing oil wells. In the past two years the company has seen its revenue increase by 614% and expanded its global footprint to encompas | 10/11/2013 | Gratuit | Afficher sur iTunes |
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CleanTowards the next frontier: Improving knowledge work | Businesses have gotten quite good at improving the efficiency of production lines where the processes are a little easier to see. But what about when it comes to improving work where the inputs and outputs are invisible? In this Process Perspectives int | 3/11/2013 | Gratuit | Afficher sur iTunes |
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CleanLessons from NASCAR on process excellence in oil and gas | How do you go from professional stock car racing to running a successful subsea oil and gas business? Former NASCAR driver turned CEO and Founder of T-Rex E&C, Bobby Hillin Jnr , discusses how the skills he learned on the speedway appli | 29/10/2013 | Gratuit | Afficher sur iTunes |
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CleanWhy communicating failure might be critical to your success | If every business ran perfectly there would be no need for process excellence. Lean and Six Sigma are based on the idea that getting to the root cause of problem and incrementing small, daily, improvements will lead to big changes. So why would you pret | 28/10/2013 | Gratuit | Afficher sur iTunes |
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CleanThe “fast eat the slow”: Accenture’s Mark George on why the future is nimble | “What we see today is not just more volatility but volatility that comes at us at a much greater pace,” says Mark George, Managing Director in Accenture’s Operations and Process Transformation practice. “As a result, organisat | 23/10/2013 | Gratuit | Afficher sur iTunes |
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CleanKraft Food’s VP Strategic Business Process Transformation on why there's no such thing as resistance to change | Engaging the "hearts and minds" of people is the most critical part of any business process transformation, says Rajan Nagarajan, Vice President of Strategic Business Process Transformation at Kraft foods. In this PEX Network interview, Na | 26/9/2013 | Gratuit | Afficher sur iTunes |
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CleanSoftware AG’s CMO Ivo Totev on the new rules for the digital enterprise | Information technology has moved from focusing on automating back office processes to providing solutions that help businesses differentiate themselves from competitors, says Ivo Totev, CMO of Software AG, one of the giants of the enterpris | 24/9/2013 | Gratuit | Afficher sur iTunes |
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CleanTime to improve improvement | Those who live in glass houses... Process professionals are always so focused on improving business processes – isn’t it time we look at improving how we improve? That’s the question posed by Lynn Kelley, Vice President of Continuous Imp | 22/9/2013 | Gratuit | Afficher sur iTunes |
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CleanPegasystems' CEO Alan Trefler on the past, present and future of BPM | "BPM provides a place where business people can take control of their processes," says Alan Trefler, CEO and founder of BPM Software vendor Pegasystems. Trefler should know, as he founded his company in 1983 - before BPM was ever uttered as | 17/9/2013 | Gratuit | Afficher sur iTunes |
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CleanUsing process excellence to help fight poverty | Does using process excellence to help fight poverty sound far-fetched? It's not, according to Andrew Parris, Business Process Specialist at World Vision, an international children’s charity. Parris has been working in East Africa for the la | 16/9/2013 | Gratuit | Afficher sur iTunes |
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CleanAppian's CEO Matthew Calkins on "facilitating" work and the mobile future | Why BPM Software should no longer be just about automating work BPM Software has sometimes been criticized for forcing people to work in a way that is inflexible and “one size fits all”. While automating processes should increase efficie | 12/9/2013 | Gratuit | Afficher sur iTunes |
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CleanK2’s CEO Adriaan Van Wyk on why too much process modeling is a waste of time | Most BPM projects start with the process of mapping out your business processes. By drawing and capturing what’s really going on in your organization - so the thinking goes - you can identify opportunities for improvement. But is it time well s | 10/9/2013 | Gratuit | Afficher sur iTunes |
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Clean5 Steps to implementing Business Process Management successfully | Getting everyone in your organization excited about Business Process Management is only part of the battle. There are still many things that can go wrong when it comes to actually deploying your BPM program.In this Process Perspectives podcast, Forrest | 3/9/2013 | Gratuit | Afficher sur iTunes |
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CleanA rebel with a cause...to transform the call center! | Call centers are highly regulated environments. Staff are usually measured on everything from response through to average handle times. But sometimes focusing on these metrics can lead to undesirable results – as anyone who has been driven crazy by | 2/9/2013 | Gratuit | Afficher sur iTunes |
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CleanThe continuous improvement leader of the future | We all need to do things faster in business today. Products need to come to market faster. Services need to be delivered faster. And we need to be able to roll with the punches as markets and consumers quickly move onto the next thing.So what impact is | 26/8/2013 | Gratuit | Afficher sur iTunes |
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CleanTo map or to model - that is the question.... | Documenting your business processes is the first step in any business process transformation. Most organizations start by drawing graphical representations of their processes – effectively flowcharts - using lightweight software like Microsoft Visio | 21/8/2013 | Gratuit | Afficher sur iTunes |
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CleanDealing with process in an omnichannel world | The rise of social media and mobile technologies have lead to wide spread changes in behaviour. But what about the impact on businesses and processes? In this Process Perspectives podcast Darren Johnson, Chief Growth Officer at Kodak's Personalis | 19/8/2013 | Gratuit | Afficher sur iTunes |
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CleanOlder, wiser and a few grey hairs....what happens as process excellence matures? | In life, as we age we say we grow wiser and with a few gray hairs to show for it. So what can you expect in an organization once you’ve been doing process excellence for a few years? In this Process Perspectives podcast, Forrester's D | 15/8/2013 | Gratuit | Afficher sur iTunes |
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CleanThink people are resisting change? It might be your fault! | Millions of words have been written about how to improve the way we handle change in business. Yet, despite lots of great advice and methods out there, we still have a lot of problems in actually making change happen! The guest on today’s program sa | 12/8/2013 | Gratuit | Afficher sur iTunes |
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CleanSetting up a center of excellence at ConocoPhillips: Interview with Greg Bussing | It’s a hotly debated topic among process professionals – should you set up a center of excellence or shouldn’t you and if you do decide to set one up, what are the things you should look out for? In this Process Perspectives podcast  | 31/7/2013 | Gratuit | Afficher sur iTunes |
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CleanNo messing with lawyers? How Lean is slowly infiltrating legal firms | We’ve seen process improvement methodologies like Lean and Six Sigma spread from manufacturing industries to almost all types of industries, companies and even departments within companies. But there’s been one profession that’s traditio | 28/7/2013 | Gratuit | Afficher sur iTunes |
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CleanOperational excellence strategies for pharmaceuticals: Interview with IDC's Dr. Alan Louie | It’s been a challenging few years for the pharmaceutical industry. The industry faces the expiration of blockbuster patents and increasing competition from generics manufacturers in low cost countries. So what are the biggest challenges the industry | 1/7/2013 | Gratuit | Afficher sur iTunes |
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CleanA new world for logistics firms: Interview with Unimaster's Executive Chairman Nikolai Bozhilov | In today’s net-speed world communications ping around the world in milliseconds. But we haven’t quite caught up to that speed when it comes to moving physical products around the globe. Is that starting to change? In this Process Perspec | 30/6/2013 | Gratuit | Afficher sur iTunes |
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CleanDo you need to improve or reinvent? Interview with GE Healthcare's Seth Marrs | Disruptive technologies are causing widespread changes to working practices and business models. The internet, for instance, has enabled all sorts of new business models to thrive – think iTunes or eBay. And the pace of this technological disru | 19/6/2013 | Gratuit | Afficher sur iTunes |
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CleanAvis-Budget's Paul Redmond on getting started with Process Excellence | You would probably recognize the company’s brands. You may have even rented a car from them. In this Process Perspectives podcast, Paul Redmond, Performance Excellence Director for Avis Budget Group in UK and EMEA licensee countries, discu | 16/6/2013 | Gratuit | Afficher sur iTunes |
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CleanManaging processes in IT: Interview with Swedbank's Viktor Petermann | Today’s IT department has to contend with lots of complex technology, business users that have varying levels of technical know-how and customers that are interacting with the company’s technical infrastructure through an incredible variety of | 13/6/2013 | Gratuit | Afficher sur iTunes |
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CleanThe greatest IT project on earth: Interview with former CIO of the London Olympics | When we think of the Olympics, we think of the athletic achievements, the human endeavour, and the drama of the sports. What we don’t normally acknowledge when we’re sitting at home comfortably watching the games is the amount of technology that is | 9/6/2013 | Gratuit | Afficher sur iTunes |
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CleanImproving customer data management through BPM: Interview with DP DHL’s Arthur Seidl | It’s basic stuff : if you don’t have the correct address for a customer, you can’t send them invoices. If you don’t have the correct telephone number for a customer – you can’t call them. And if you don’t hav | 9/6/2013 | Gratuit | Afficher sur iTunes |
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CleanDealing with business growth | It’s a nice problem to have: your business is growing, profits are up, and customer orders keep coming in. But when companies experience rapid growth they can very quickly find that the way they’ve operated in the past can’t keep p | 4/6/2013 | Gratuit | Afficher sur iTunes |
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CleanMaking continuous improvement and innovation more than just a slogan | Catalent Pharma Solutions VP Global Operations on what sets their award winning programme apart Catalent Pharma Solutions – a service and manufacturing provider to the pharmaceutical industry – has had a continuous improvement program for the | 4/6/2013 | Gratuit | Afficher sur iTunes |
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CleanTaking the risk of out doing things differently: a conversation with MatsSoft CEO Martin Scovell | Risk comes with the territory when you’re deploying a new technology or rolling out a different way of doing things. The risk that it will fail, the risk that users will reject it, the risk that it runs over budget and will reflect poorly on yo | 30/5/2013 | Gratuit | Afficher sur iTunes |
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CleanGetting middle management buy in: Interview with RockTenn's George Turner | If you’re a process professional, they’re a small but very important group of people to get to know - middle managers. Middle management is where your process improvement initiatives will either live or die as this powerful group of people tra | 29/5/2013 | Gratuit | Afficher sur iTunes |
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CleanWould it be better to think of banking as a technology business? | They manage our money. They give us loans. And they grease the wheels the global capitalism. But letting them do it are the bits and bytes of global computing power. So would banks do better if they thought of themselves more as technology companies | 21/5/2013 | Gratuit | Afficher sur iTunes |
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CleanHow process excellence is developing in the Australian finance industry | In this Process Perspectives podcast, Elias Alam, Managing Director of Minitab, discusses where some of the opportunities lie for the finance industry in Australia and how big data can be used to drive improvement. | 20/5/2013 | Gratuit | Afficher sur iTunes |
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CleanWhy the financial services industry requires a new approach to innovation | The financial service industry was once seen as ultra-conservative and risk-adverse. Your local banker would stare you down across the desk and stamp approved or declined on your mortgage application. But the industry – and the world - has com | 20/5/2013 | Gratuit | Afficher sur iTunes |
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CleanRBS' Sofie Blakstad on why major change programmes fail and other intrigues | It can be all too easy to get lost in details but it's especially important when you're improving processes to keep looking at the big picture. So how can you shift your focus to outcomes? In this Process Perspectives podcast Sofie Blakstad, | 20/5/2013 | Gratuit | Afficher sur iTunes |
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CleanTackling a hospital bed shortage through process excellence | Florida-based Moffitt Cancer Center has been annually ranked on U.S. News & World Report’s “America’s Best Hospitals” list of top cancer centers since 1999. But that’s not to say that there haven’t been some improve | 15/5/2013 | Gratuit | Afficher sur iTunes |
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CleanDesign of Experiments - underutilized and unloved? | Experimentation may conjure up images of mad scientists in labs hunched over strange concoctions - but it’s not just for scientists. Most of the world’s leading companies run experiments to help them make decisions about which course of | 14/5/2013 | Gratuit | Afficher sur iTunes |
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CleanAre we addicted to silos? | Many businesses organizes themselves into function-based silos - marketing, sales, operations, IT, etc. But silos can become extremely damaging to the overall health of our organizations as employees become more committed to protecting thei | 7/5/2013 | Gratuit | Afficher sur iTunes |
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CleanPEX Network's 2013 Deployment Leader of the Year on being a "process evangelist" | In this Process Perspectives podcast Rod Hill, Master Black Belt at JEA Utilities, a Florida-based public utilities company and winner of PEX Network’s 2013 Deployment Leader of the Year, joins the program to talk about getting started with pro | 28/4/2013 | Gratuit | Afficher sur iTunes |
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CleanTranslating strategy into reality | In too many organization, nobody – except perhaps the CEO - is really quite sure what the strategic vision of the company is and how it relates practically to the work they do on a daily basis. Does it matter? More than you might think, says the gue | 25/4/2013 | Gratuit | Afficher sur iTunes |
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CleanThe importance of marketing process excellence | The ability to create brand loyalty is not often considered an essential skill for process professionals. But the guest in today’s programme says that process professionals could learn a lot from the discipline of marketing. In this Process Perspect | 10/4/2013 | Gratuit | Afficher sur iTunes |
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CleanContinuous Improvement at Aon: Realising company, client and employee value | Process Perspectives welcomes Peter Dijkstra, senior business consultant at Aon, to discuss the tangible business benefits of continuous improvement campaigns. Tune in to hear how: AON used continuous improvement techniques to improve the link between c | 8/4/2013 | Gratuit | Afficher sur iTunes |
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CleanBarclay's VP Warwick Bailey: Unlocking the commercial value of Big Data | " Big Data is a boastful term...the solution lies with finding data that presents commercial value for the organisation. We look to marry growth and compliance." In an attempt to slay the Big Data beast, PEX Network presents an exclusive podcast | 3/4/2013 | Gratuit | Afficher sur iTunes |
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CleanProcess excellence and the final frontier: service environments | Transferring operational excellence and lean methodologies into service units and businesses presents both technical and personnel challenges. When successful, however, the results can be significant: increased efficiency, better performance and an impr | 2/4/2013 | Gratuit | Afficher sur iTunes |
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CleanCreating a successful process improvement program: DTE Energy's journey | Continuous improvement at DTE Energy is part of the fabric of the culture says Bob Hemrick Director of Continuous Improvement Strategy Group at the company. Today it's about people and developing their skills and capability to do continuous improvemen | 12/3/2013 | Gratuit | Afficher sur iTunes |
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CleanThe impact of digital disruption on process excellence | Analyst firm Gartner calls it the Nexus of Forces – the convergence of social, mobile, cloud and information creating new business models and new ways for companies to interact with and understand their customers. While the Nexus of Forces may | 11/3/2013 | Gratuit | Afficher sur iTunes |
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CleanDealing with complexity through scenario planning | Today's transnational companies are beset by fast-changing technologies, increasing competition, and turbulence in the economy. Is there a way that organizations can better anticipate and respond to these global complexities? In | 21/2/2013 | Gratuit | Afficher sur iTunes |
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CleanGetting Practically Lean: Interview with author Nigel Barnes | Many large organisations have well-established Lean programs that makes them more efficient and productive. However, for many small businesses something like Lean can seem either too complicated or too obscure to be relevant to the day to day challenges | 19/2/2013 | Gratuit | Afficher sur iTunes |
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CleanIs process excellence becoming more tool-agnostic? | Process excellence has been around in different forms for many decades. In some companies it’s taken the form of Lean process improvements, for others it’s Six Sigma, at still others it could be any combination of different approaches to proce | 14/2/2013 | Gratuit | Afficher sur iTunes |
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CleanManagement matters: Interview with author John Hunter | The past century may have seen the rise of great management thinkers - W. Edward Deming, Peter F. Drucker, Clayton Christensen, Michael Porter, John Kotter, to name but a few - but many managers still have not learned many of the lessons of the manag | 4/2/2013 | Gratuit | Afficher sur iTunes |
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CleanAvoiding the common errors of change management: Interview with Nokia Siemen's Ashutosh Pandey | Making changes to processes is actually quite easy but the challenging part is getting the organization to not only commit to the changes but stick with them over time. Like new year's resolutions and fad diets, it's very easy for companies t | 31/1/2013 | Gratuit | Afficher sur iTunes |
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CleanBuilding a "better bank": Interview with TD's VP Process Improvement and Service Quality | Process excellence at one of Canada’s largest banking groups TD Bank Group’s strapline is “to be the better bank”. So just how does process excellence help this Toronto-headquartered company’s 85,000 employees achieve it?&nbs | 30/1/2013 | Gratuit | Afficher sur iTunes |
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CleanDoes the future of IT lie in shaping business strategy? | Love it or loathe it, IT-systems are a critical part of businesses today. Almost all processes within our companies have some form of IT-based component and there are some who believe that the IT organization is now playing a much greater role in ena | 13/1/2013 | Gratuit | Afficher sur iTunes |
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CleanLeadership and other critical success factors for process excellence | In this Process Perspectives podcast Paul Nelson, Supply Chain Senior Director & Lean Sigma Leader for Shire Pharmaceuticals Inc , discusses the importance of leadership when deploying process excellence. Key questions addressed in this podcast: | 7/1/2013 | Gratuit | Afficher sur iTunes |
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CleanProcess Excellence at Sasol Petroleum | Exploration in East and Southern Africa has increased in recent months as a result of big oil and gas discoveries in Tanzania, Mozambique, Kenya and other countries. Meanwhile, as elsewhere the industry landscape is one of ever increasing production cos | 7/1/2013 | Gratuit | Afficher sur iTunes |
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CleanLean strategies for pharmaceutical companies | In this Process Perspectives podcast, Jim Bowie, Lean Six Sigma Master Black Belt and author of the book, "Lean Acres: A Tale of Strategic Innovation and Improvement in a Farm-iliar Setting" shares his thoughts on why he believes companies aren& | 2/1/2013 | Gratuit | Afficher sur iTunes |
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CleanMeasuring risk in pharma R&D processes | Whether we like it or not, risk is a critical part of innovation. Developing anything new requires taking a leap into the unknown - which carries with it a certain amount of risk and uncertainty. New drug development can take more  | 30/12/2012 | Gratuit | Afficher sur iTunes |
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CleanTime for process excellence in Pharma R&D? | For years pharmaceutical companies could rake in high margins on drugs that were protected by patents. But as many patents have expired or are near expiration – so much so that the industry is calling it the “patent cliff” – p | 13/12/2012 | Gratuit | Afficher sur iTunes |
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CleanGrowth in the insurance industry depends on creating a "special customer experience" | In an Accenture survey published last year, over 90% of insurers said then that they believed that future growth in their business depends on providing a special customer experience. But delivering differentiated products and customized | 10/12/2012 | Gratuit | Afficher sur iTunes |
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CleanHow can you improve before you automate if you're not even at the table? | It’s a well established principle: before you automate your processes with fancy IT systems you need to make sure that your processes are operating as efficiently and lean as possible. Otherwise, you end up just automating bad process – w | 3/12/2012 | Gratuit | Afficher sur iTunes |
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CleanSolving problems creatively – bringing innovation and process excellence together | Regardless of the size of your company – the ability to identify and solve problems is something that businesses are always going to require. One way of looking at process improvement toolsets like Lean and Six Sigma are as problem solving technique | 2/12/2012 | Gratuit | Afficher sur iTunes |
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CleanBusiness Process Management (BPM) needs to go "Moneyball" | Designing metrics that matter Business is in the habit of collecting all kinds of data on everything from quality through to effiiency. But in today's ultra-competitive environment how much of that data is really telling companies the one qu | 7/11/2012 | Gratuit | Afficher sur iTunes |
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CleanDiamonds are a girl’s best friend? Women, equality and the corporate glass "wall" | When a heavily pregnant Marissa Mayer, a former executive from Google, took over as CEO of beleaguered Internet company Yahoo earlier this year, many saw it as proof positive that the glass ceiling – the invisible barriers that keep women from getti | 24/10/2012 | Gratuit | Afficher sur iTunes |
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CleanBreaking Constraints: the Science of Innovation | Everyone seems to want to be an innovator these days – but what does innovation actually mean? And can it actually be a repeatable and predicable process? In this Process Perspectives podcast Michael E. Raynor, Innovation Portfolio Leader, | 7/10/2012 | Gratuit | Afficher sur iTunes |
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CleanShared Services: Setting up an HR Portal | How to keep a remote workforce connected Some companies have always had distributed workforces – logistics companies with small armies of drivers, sales people who are always on the road, and other types of businesses where staff don&rsquo | 27/9/2012 | Gratuit | Afficher sur iTunes |
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CleanHR Shared Services magnifies legal “risks” | Thinking of centralizing your human resources function into a shared services center? There are some legal risks that you should be aware of, according to an expert in American labor and employment law. An HR Shared Services environment can magnify your | 23/9/2012 | Gratuit | Afficher sur iTunes |
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CleanRisky Business: Minimizing hazards in oil & gas supply chains | Oil & gas companies operate in a complex environment where the end to end process might be handled by not just different business units but also potentially different companies and subcontractors. So when you’re dealing with suppliers how can yo | 18/9/2012 | Gratuit | Afficher sur iTunes |
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CleanProcess Mining to Understand What's Really Happening in Your Business | Organizations can spend months mapping their "As Is" processes (i.e. documenting how they currently work) to try to understand what's really happening inside their organizations - just so that they can change it! But is there a better way? & | 17/9/2012 | Gratuit | Afficher sur iTunes |
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CleanUsing Voice of the Customer Effectively: Felix Tiedt, Telkom SA | Voice of the customer (VOC) is a technique to understand your customer’s needs and requirements. Objective metrics like the number of product returns or subjective metrics like customer feedback on their overall satisfaction can help your business u | 9/9/2012 | Gratuit | Afficher sur iTunes |
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CleanAvoiding the “Fear Factor”: Lean at one of South Africa’s four biggest banks | Anytime you change processes you get people who fall somewhere along the spectrum of enthusiastic adopters through to avid resisters. And if you’re encountering a fair bit of resistance to your process changes maybe it’s time to look at the ro | 5/9/2012 | Gratuit | Afficher sur iTunes |
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CleanPractical lessons on Business Process Management (BPM) from Chevron | The evolution of process management at an oil giant In this Process Perspectives interview, Jim Boots, author of a new book out called BPM Boots on the Ground details the lessons he learned about Business Process Management (BPM) implementation dur | 4/9/2012 | Gratuit | Afficher sur iTunes |
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CleanBig Data or Big Hype? How One Company is Actually Putting Big Data to Work | A lot of companies – especially software vendors - are talking about the potential of big data. Proponents says that analysing big data sets can help businesses derive competitive insight that might give you that critical edge on competitors. But is | 27/8/2012 | Gratuit | Afficher sur iTunes |
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CleanAre You a Process Geek? Make Sure You Don’t Speak Like One! | Does your CEO look at you like you’re speaking an ancient form of Klingon when you explain all this process stuff to him? Are you more comfortable talking about run charts, histograms – or for our more technically minded – real-time even | 16/8/2012 | Gratuit | Afficher sur iTunes |
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CleanCan Continuous Improvement be Transformative? | Traditional improvement methodologies often take a gradual approach to improving operations – slowly and over time you make incremental improvements to your business operations.But in this time of fast moving markets and technology where a comp | 16/8/2012 | Gratuit | Afficher sur iTunes |
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CleanWant More Innovation? Why Understanding Root-Causes Might Help | Do you want to foster a workplace where all of your people can contribute to creating new products and services that better serve your customers? The flash of inspiration might be less important than you think. Innovation is a function of a series of pr | 9/8/2012 | Gratuit | Afficher sur iTunes |
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CleanCreating a "Deviation" Solving Culture: Interview with Danie Vermaak of Rich Products Corporation | What do your staff do when they encounter a problem? In too many organizations the pervading culture tends to be an initial response of “that’s not my problem” or worse, "there’s nothing I can do to change it".   | 5/8/2012 | Gratuit | Afficher sur iTunes |
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CleanTackling Complexity Through Business Process Management | When companies are first getting started with BPM they often start small - in a focused business area or on a particular process - before expanding in scope. But what kind of challenges can you expect as you move from small scale implementation to a lar | 2/8/2012 | Gratuit | Afficher sur iTunes |
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CleanCalculating the True Value of Quality: Interview with CQI's CEO Simon Feary | How much is quality really worth? A new report out by the UK’s Charted Quality Institute claims that it’s actually worth quite a lot. The report argued that Quality Management programmes currently add £90 billion the UK’s economy a | 15/7/2012 | Gratuit | Afficher sur iTunes |
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CleanDelivering a Radical New Vision of Healthcare: Innovation and Technology in the NHS in England | In these times of straightened finances and aging populations does healthcare need a "radical new vision"? Neelie Kroes, vice-president of the European Commission, argued recently that "we must rethink the way we deliver, organise and finan | 11/6/2012 | Gratuit | Afficher sur iTunes |
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CleanA Lean Approach to Transformation: Interview with Bryan Robertson, Direct Line | Many companies are substituting "continuous improvement" with a new term that implies more radical change: "Business Transformation". In the tough economic climate that companies are operating in at the moment, it | 21/5/2012 | Gratuit | Afficher sur iTunes |
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CleanConvergence within the Telecoms Industry: Interview with Karl Schultz, TeliaSonera | Companies within the Nordic region have typically lead the way in telecommunciations. But lately there’s been a lot of "Apps" and "Apples" around adding to the ever increasing complexity and competitive pressures. So ju | 15/4/2012 | Gratuit | Afficher sur iTunes |
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CleanAssessing the Next Generation of Business Process Management | What's next in store for Business Process Management? In this Process Perspectives podcast leading experts share their thoughts. This session was recorded LIVE at PEX Week Orlando and was moderated by Brad Power, consultant and researcher in process i | 12/4/2012 | Gratuit | Afficher sur iTunes |
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CleanLean Six Sigma for Improved IT Quality | How can Lean Six Sigma be used in an IT environment? In this Process Perspectives podcast, Gene Rogers, Director of IT Service Quality at Baker Hughes explains how Lean Six Sigma is applicable to IT Service Quality, discusses why he thinks IT could be l | 27/3/2012 | Gratuit | Afficher sur iTunes |
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CleanWanted: Leadership Skills for Business Transformation | All too often process leaders are taught the tools and techniques of process improvement but not the leadership skills they need to lead business change. So just what are the leadership skills and attributes process professionals need to do their job ef | 20/3/2012 | Gratuit | Afficher sur iTunes |
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CleanDeploying Lean Six Sigma Globally | You’ve got people located all over the world, different factories, different languages, different cultures. How do you pull it altogether and create one global Lean Six Sigma program? In this Process Perspectives podcast, Sanjay Gupta, Director of O | 18/3/2012 | Gratuit | Afficher sur iTunes |
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CleanIn the Name of Science: Process Excellence at Lawrence Berkeley National Laboratory | What do process excellence, science and 13 Nobel laureates have in common? Up until recently – not much at all. But Lawrence Berkeley National Laboratory, a US-based government research facility, has set out to change all that. The La | 26/2/2012 | Gratuit | Afficher sur iTunes |
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CleanWe Have a Bewildering Array of Improvement Tools - Why Aren't We Getting Any Better? | Lessons from Deming for the 21st Century The world of business contains a bewildering array of approaches to process improvement and process management. But sometimes if can seem like we’re having hardly any affect on business operations.   | 23/2/2012 | Gratuit | Afficher sur iTunes |
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CleanUS Navy's Award Winning BPM Project | They’ve got a reputation for being among the toughest, most highly skilled military personnel in the world and they’re sent on some of the most difficult security missions out there. But can even the US Navy Seals benefit from improved process | 19/2/2012 | Gratuit | Afficher sur iTunes |
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CleanHow to Make Lean Six Sigma Projects Succeed | More and more companies in Asia are adopting Lean Six Sigma methodologies as a way to reduce costs and improve quality. But if you’re not careful it can be easy for your efforts to be derailed. So what can you do to ensure success? Or perhaps m | 8/2/2012 | Gratuit | Afficher sur iTunes |
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CleanProcess Improvement in the Public Sector | What’s the key to successful process improvement in healthcare? Involve your frontline staff in any processs change says Allan Cumming, GM Quality Improvement at New Zealand based Southern District Health Board. In this Process Perspectives podcast, | 2/2/2012 | Gratuit | Afficher sur iTunes |
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CleanTechnology & Mobility: iPads at Ottawa Hospital | They’ve become one of the coolest technology products out there - but are iPads becoming the latest "must have" for doctors and nurses? One Canadian hospital certainly seems to think so. Ottawa General Hospital, located in | 30/1/2012 | Gratuit | Afficher sur iTunes |
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CleanPartnering with IT and Sustaining Engagement | Where does IT fit into your process improvement program? And how do you make process improvement a part of the culture? In this Process Perspectives podcast, Debi Rednik, Process Excellence Leader, and Steve Waldner, Process Excellenc | 19/1/2012 | Gratuit | Afficher sur iTunes |
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CleanFirefight No More: Assessing Process Maturity Levels | When you’re lurching from crisis to crisis it can be difficult to take a step back and figure out how to move beyond heroics and firefighting to something more sustainable. That’s where knowing your process maturity levels can help&hellip | 17/1/2012 | Gratuit | Afficher sur iTunes |
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CleanCreating Sustainable Business Strategy: Interview with Richard Chetty, BMW South Africa | You can’t plant more food during a famine, says Richard Chetty, Manager: Innovation & Strategy at BMW South Africa, which is why you've got to make sure you've got a plan in place for the worst case scenario. In this Process Perspec | 15/1/2012 | Gratuit | Afficher sur iTunes |
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CleanThe Smart Company's Guide to Cost-Cutting | With the economy in the doldrums and many companies cautiously approaching the year ahead – cutbacks, layoffs and cost cutting appear to be back on the agenda. But is there a right and a wrong way to make cost savings? In this Process Perspectives p | 12/1/2012 | Gratuit | Afficher sur iTunes |
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CleanHow Knowledge Management Contributes to High Performance | What does knowledge management have to do with performance? Northrop Grumman is a global supplier to defense and aerospace industries. With clients such as governments and militaries, and products like unmanned spacecraft….you can see why the compa | 10/1/2012 | Gratuit | Afficher sur iTunes |
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CleanEnterprise Architecture: Building a Shared Culture of Process Improvement | How do you build a shared culture when you’ve got different teams all with different ways of understanding and speaking about the same problems – the IT department, your Lean and Six Sigma teams, your business users. What does it take to bring | 8/1/2012 | Gratuit | Afficher sur iTunes |
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CleanHoshin Kanri: An Alternative to MBOs? | Is Hoshin Kanri a better alternative to Management By Objective? Yes, argues Ken Craddock in this Process Perspectives podcast. Craddock is an expert in organizational design and a frequent lecturer at New York’s Columbia business sch | 4/1/2012 | Gratuit | Afficher sur iTunes |
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CleanOvercoming Barriers to Process Improvement Start Ups | Starting up a process improvement program? Sometimes you can find that other people in your company aren’t quite as enthusiastic as you about the changes you’re about to make. So what should you do about it? In this Process Perspectives podcas | 2/1/2012 | Gratuit | Afficher sur iTunes |
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CleanCustomers, Economic Turmoil, and the Role of Process Excellence | Is Business Process Excellence the key to weathering financial storms? Here's why one south African bank thinks the key is to focus on the customer. In this Process Perspectives podcast, Jan Lategan, Head of Process Management Corporate | 21/12/2011 | Gratuit | Afficher sur iTunes |
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CleanData Gets Big - What Are the Implications for Process? | Are you ready for Big Data? Do you even know what the heck it is? In this Process Perspectives podcast, Robert Plant, an associate professor of computer information systems at the University of Miami School of Business Administration, sheds some | 18/12/2011 | Gratuit | Afficher sur iTunes |
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CleanImproving Government Services: State of Michigan Case Study | As baby boomers inch closer to retirement, the government services that they rely upon are starting to feel the strain: delays, backlogs, and errors can be common. But one government office, the State of Michigan's Office of Retirement | 13/12/2011 | Gratuit | Afficher sur iTunes |
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CleanImproving the Procurement Process: Why You Need Better Contract Management | Getting a good price out of your suppliers and developing long-term strategic relationships is important when your business is purchasing goods and services, but what happens next? In this Process Perspectives podcast, Amy Good a | 11/12/2011 | Gratuit | Afficher sur iTunes |
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CleanApplying BPM to Improve Patient Care: Interview with Cameron Keyes, Ottawa Hospital | Many hospitals and other healthcare organizations are using Lean Six Sigma methodologies for process improvement, but very few have adopted Business Process Management or BPM. Could that be about to change? A Canadian hospital has been pioneering the | 6/12/2011 | Gratuit | Afficher sur iTunes |
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CleanIntroduction to Process Frameworks: Interview with John Tesmer, APQC | Heard about process frameworks but not quite sure what they are or why anyone would want to use them? Process frameworks provide a common language and approach for companies to compare processes, functions and activities to allow for a host of activi | 5/12/2011 | Gratuit | Afficher sur iTunes |
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CleanUsing Strategy Mapping for Continuous Improvement - Head of Quality Management at Siemens Turkey | Strategy Mapping - what is it and why does it matter in process improvement? In this Process Perspectives podcast Nuray Sen, Head of Quality Management at Siemens Turkey, describes how the company uses strategy mapping techniques as an integral part of | 14/11/2011 | Gratuit | Afficher sur iTunes |
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CleanExtending Excellence Down the Supply Chain – Interview with Cenovus Energy | You might be doing things perfectly but what if your suppliers aren’t? It might be that you're stuck holding the "hot potato" when things go wrong. So how do you reduce the process excellence disconnect between you and your suppli | 6/11/2011 | Gratuit | Afficher sur iTunes |
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CleanPutting the Continuous Back in Improvement - A DTE Energy Case Study | Continuous improvement often resembles a sporadic effort as many companies struggle with moving beyond a project-based focus on improvement to embed improvement as part of the daily work culture. So how do you put the continuous back in improvement? | 2/11/2011 | Gratuit | Afficher sur iTunes |
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CleanProcess Improvement 2.0 - How Digital Technology is Redefining Excellence | In a report out earlier this year Forrester Research predicted that by 2014 over half of all consumer purchases in the US will be made online or informed by online research. What impact will that have on process and operational excellence? In this Pr | 31/10/2011 | Gratuit | Afficher sur iTunes |
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CleanWhy You Need a Process for "Trustworthiness" | Is trust in big business and government at an all time low? In a few short weeks "Occupy Wall Street" protests have spread to cities across the world with street demonstrations and "tent cities" sprouting up in New York, &nbs | 24/10/2011 | Gratuit | Afficher sur iTunes |
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CleanSaaS for Successful Business Execution– Interview with Grant Crow, i-nexus COO | A recent survey conducted by i-nexus and PEX suggested that over 80% of companies were using spreadsheets to manage each stage of the business execution process; planning and cascading business goals, driving execution of strategic initiatives, and trac | 19/10/2011 | Gratuit | Afficher sur iTunes |
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CleanData Driven? Try Using a Little More Intuition Next Time | Are you a data driven decision maker? Dr. W. Edwards Deming once famously said “In God we trust; all others must bring data”. Indeed, process improvement approaches like Six Sigma emphasizes the importance of data collection, analysis and cont | 18/10/2011 | Gratuit | Afficher sur iTunes |
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CleanLean Six Sigma in 2012 - Interview with Gregory North of Xerox | What does the coming year hold in store for Lean Six Sigma and process improvement practitioners? Today, the risks are higher and the pace of change is faster than even a couple of years ago, says Gregory North, Vice President of Corporate Lean Six Sigm | 16/10/2011 | Gratuit | Afficher sur iTunes |
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CleanThe Importance of "How" - Interview with author Dov Seidman | We've entered an era where one banker in London can lose his company billions of dollars and force the resignation of his CEO, says Dov Seidman author of the book HOW: Why HOW We Do Anything Means Everything … in Business (and | 11/10/2011 | Gratuit | Afficher sur iTunes |
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CleanPractical Advice on Implementing Hoshin Planning | Hoshin Planning – what is it and how do you use it successfully? In this Process Perspectives podcast George Dramowicz, retired VP of Global Quality & Lean at Merix Corporation, explains the concept of Hoshin Planning and offers practical a | 9/10/2011 | Gratuit | Afficher sur iTunes |
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CleanCatapulting Business Excellence to New Levels at Jubilant Lifesciences | How do you maintain flexibility while at the same time being able to anticipate and scale up to customer demand? In this Process Perspectives podcast, Kulbushan, the Global Head of Business Excellence at Jubilant Lifesciences, one of India’s largest | 21/9/2011 | Gratuit | Afficher sur iTunes |
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CleanMaking BPM Software More Focused on People, Interview with Analyst Ian Leaver | The BPM software market is overly geared towards IT automation, says independent analyst Ian Leaver at Forward Look. In this Process Perspectives, based on a video interview recorded LIVE at Pex Week Europe earlier this year, Leaver argues that | 13/9/2011 | Gratuit | Afficher sur iTunes |
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CleanLearning the Lessons of Dr. W Edwards Deming - A Discussion with Hazel Cannon | "The world is drowning in information but is slow in acquisition of knowledge," said Dr. W Edwards Deming over two decades ago, an insight that is perhaps even more relevant today with the explosion of information sources now | 11/9/2011 | Gratuit | Afficher sur iTunes |
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CleanLeadership and Lean Six Sigma at Chevron Europe | Change in a big organization does not come free, says Eric Sirgo, General Manager of Operations at Chevron Europe. In this Process Perspectives podcast, Sirgo discusses the history of Chevron's Lean Six Sigma program, how it began as a grassroots effo | 6/9/2011 | Gratuit | Afficher sur iTunes |
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CleanThe Challenge of Improving Government Performance | Italy. Britain. France. The United States. Greece. Spain. Ireland. A few short years ago, that would have been a roll call of some of the hottest economies on the planet – now without exception all are facing tough questions about the future of gove | 5/9/2011 | Gratuit | Afficher sur iTunes |
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CleanProcess Excellence at Cable and Wireless | Slower growth and increasing competition means that there is increasing pressure on profit margins so improving process efficiency to drive growth has become a critical role of process improvement in the industry. That was the view of Mark Zirbser, H | 4/9/2011 | Gratuit | Afficher sur iTunes |
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CleanHow to Use Failure Productively - Interview with eBay's Director of Operational Excellence | Failure is something that we don’t like to talk about and like to commit even less. But it’s an essential part of the learning process and if you work in continuous improvement, there’s a good chance that the road to excel | 31/8/2011 | Gratuit | Afficher sur iTunes |
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CleanNightmare On Change Street - Why It Doesn't Have to Be This Way | Rapid technological innovation and an uncertain economic climate means that neither businesses nor individuals can afford to stand still. But like anyone who has tried to stick to a fitness regime can testify…change isn’t easy. Especially whe | 29/8/2011 | Gratuit | Afficher sur iTunes |
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CleanPanel Discussion: Using Lean Six Sigma For Government | Like it or not, governments around the world are slashing budgets left right and center. Can they cut costs and still improve services? Some are looking to Lean Six Sigma for answers. But is it the right tool set and how can governments use it effective | 23/8/2011 | Gratuit | Afficher sur iTunes |
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CleanOpen Call with Newt Gingrich on Lean Six Sigma for Government | Can Lean Six Sigma really save the government $500 billion dollars a year? Those were the claims put forward by Republican party candidate Newt Gingrich in a recent Fox News interview. Gingrich is just one of the latest politicians to sign up to campaig | 23/8/2011 | Gratuit | Afficher sur iTunes |
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CleanInnovation and Process Improvement at Google | Innovation and process improvement go hand in hand, says Alessandro Laureani, Global Operations Processes and Systems Manager at what might be considered one of the most innovative companies on this planet….Google. There's a lot that needs to h | 22/8/2011 | Gratuit | Afficher sur iTunes |
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CleanTime for Lean Six Sigma to Grow Up? QwikSolver and Lean Six Sigma 2.0 at Xerox | As the pace of change acclerates can traditional process improvement tools keep pace? It's time for Lean Six Sigma to grow up, says Gregory North, Vice President of Corporate Lean Six Sigma at Xerox. In this Process Perspectives interview, N | 16/8/2011 | Gratuit | Afficher sur iTunes |
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CleanWant To Get More Things Done? Throw Away the "To Do" List | Do you have a “to-do list” that’s a mile long? And how often do you finish the day with every item checked off? It might be that the "to do" list is actually hampering your productivity. At least that's the argument pu | 10/8/2011 | Gratuit | Afficher sur iTunes |
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CleanMaking Excellence Systematic - Interview with COO of Threshold Enterprises | How do you fix a wheel when it's spinning? That's the challenge that confronts businesses as they try to make changes all the while delivering on their commitments to customers. In this Process Perspectives interview, David Bodiford, Chi | 4/8/2011 | Gratuit | Afficher sur iTunes |
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CleanIs Cloud Computing Risky Business? | Many companies are starting to look to cloud computing - using pay as you go or subscription-based web services - as a means of increasing the mobility of the workforce and of driving down the costs of maintaining a technical infrastru | 2/8/2011 | Gratuit | Afficher sur iTunes |
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CleanAdapting Business Excellence Models to Global Challenges | What does a successful business excellence model look like? And how does it need to be adapted to reflect the changing business environment? In this Process Perspectives interview, Matt Fisher, Chief Operating Officer at EFQM discusses the 9 pillars | 28/7/2011 | Gratuit | Afficher sur iTunes |
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CleanApplying Lean Techniques for Personal Productivity | Lean, which started out life in automobile manufacturing, has been popping up just about everywhere in the last few years such at banks, in government offices and healthcare organizations, among many others. But what about using Lean principles in daily | 27/7/2011 | Gratuit | Afficher sur iTunes |
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CleanHow Do You Make Your Lean Six Sigma Program Your CEO’s #1 Priority? | How do you get the C-suite to sit up and take notice of Lean Six Sigma? The reality is that many CEO’s give Lean Six Sigma their tacit support with one eye to the fact their competitors are doing it so they better be seen by | 13/7/2011 | Gratuit | Afficher sur iTunes |
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CleanHow To Predict Innovation Failure | What if you could look into a crystal ball and find out which innovations are likely to succeed and which are likely to fail? We can, according to author Michael Raynor, who co-wrote The Innovator’s Solution with Clayton Christensen. Raynor says tha | 7/7/2011 | Gratuit | Afficher sur iTunes |
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CleanUsing Six Sigma for Improved Customer Service | Can Six Sigma improve customer satisfaction? At Starwoods Hotel Greater China, part of one of the world's largest hotel chains, Six Sigma forms an integral part of measuring, improving and reducing the variability of service quality at the individual | 5/7/2011 | Gratuit | Afficher sur iTunes |
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CleanWhat Really Matters - Improving the Customer Experience at Financial Institutions | One of the worst things you can have from a customer experience point of view is have leadership that "knows" what customers want, says Darin Phillips Vice President of Customer Experience at Bayview Loan Servicing. In this Process Perspectives | 3/7/2011 | Gratuit | Afficher sur iTunes |
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CleanLeadership Lessons from Genghis Khan | History is littered with them - brutal but effective leaders. From Genghis Khan - that terror of the Mongolian steppes - to Joseph Stalin who introduced the gulag to his people, these leaders built empires founded on fear and violence and a | 29/6/2011 | Gratuit | Afficher sur iTunes |
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CleanRight Data, Right People, Right Time - The Cockpit Approach at Procter & Gamble | Procter & Gamble has come up with a novel approach to getting the right data to the right people at the right time - modelled on an airplane "cockpit". The global consumer giant looked at how people make decisions on a daily basis | 27/6/2011 | Gratuit | Afficher sur iTunes |
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CleanUsing Kaizen and GE Workout to Engage Frontline Retail Staff | How do you get frontline retail staff involved in process improvement? Alghanim Industries, a privately-owned Kuwaiti conglomerate, uses GE Workouts and Kaizen events to get their retail staff engaged. In this Process Perspectives int | 23/6/2011 | Gratuit | Afficher sur iTunes |
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CleanHow to Win in New Markets (Hint: Change What You're Doing) | New markets require a new way of doing business, says Stephen Wunker, founder of New Markets Advisors and author of a new book out this month called Capturing New Markets . In this Process Perspectives podcast, Wunker argues that capturing new market | 21/6/2011 | Gratuit | Afficher sur iTunes |
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CleanThe Secret of Employee Engagement? Stop Talking, Start Doing! | Engage employees by showing how things work, says Mark Anderson, Director of Lean Six Sigma at Arval, a vehicle leasing firm and subsidiary of European bank BNP Paribas. You can waste a lot of time, he says, trying to convince through | 20/6/2011 | Gratuit | Afficher sur iTunes |
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CleanDid Poor Quality Lead to the Soviet Union's Demise? | Quality has far-reaching ramifications, says economist Dr. Vladimir Kvint, and plays an integral role in fostering entrepreneurship. Dr. Kvint argued this point in this week's Deming Files column Deming and the Development of the Global Emerging | 14/6/2011 | Gratuit | Afficher sur iTunes |
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Clean(French Language): L’Application de Lean au Comptabilité Chez Bombardier | Peut on appliquer les methodes Lean au sein d’un department comptabilité? Chez Bombadier, on pense que «oui. » Dans ce podcast Process Perspectives , Natasha Bastien, Director Continuous Improvement, Finance Shared Services, | 13/6/2011 | Gratuit | Afficher sur iTunes |
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CleanAdding Value with Lean Improvements | Lean is often known as a tool for reducing waste. But should it really be about increasing added value in the business? Philip Holt, Director Customer Collaboration Online at Philips Consumer Lifestyle, says that many companies are starting to view L | 12/6/2011 | Gratuit | Afficher sur iTunes |
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CleanShould the President of the United States be a Black Belt? | Waste has no constituency, says Mike George, a retired consultant and director of a group campaigning for the use of Lean Six Sigma in government services to cut the deficit. His group Strong America Now recently got Republican politician Newt Gingrich | 12/6/2011 | Gratuit | Afficher sur iTunes |
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CleanHow to Create a Culture of Lean Process Improvement | Mark Stewart, Lean Six Sigma Deployment Leader at Xerox Europe, joins PEX Network to discuss how Xerox keeps Lean front of staffs' minds and pinpoints the value it’s driving for the business. Mark explains why, at a company that has be | 8/6/2011 | Gratuit | Afficher sur iTunes |
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CleanSelecting and Implementing the Right Information Technology | Technology is expensive, takes time to roll out and will lock you into a particular way of doing things, potentially for a very long period of time. So how do you make sure that you’ve got the right technology in place for your business operations? | 6/6/2011 | Gratuit | Afficher sur iTunes |
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CleanInterview with Europe's Best Process Improvement Project in Service and Transaction Winner | Royal Bolton Hospital in Northern England speaks to PEX Network about winning this year's European Process Improvement Project in Service and Transaction. Michaela Bowden, a respiratory specialist and departmental manager at the hospital, describ | 1/6/2011 | Gratuit | Afficher sur iTunes |
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CleanDealing with Uncertainty and Taming Tigers - Interview with Jim Lawless | Tigers may not be the first thing that springs to mind when you think about leading process improvement programs. But Jim Lawless, founder and CEO of leadership coaching company Taming Tigers, says that the fierce felines&nbs | 26/5/2011 | Gratuit | Afficher sur iTunes |
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CleanUsing Business Process Improvement to Align IT in your Business | Rick Arthur, Senior Vice-President and Chief Information Officer at the Brickman Group, joins Ron Ambuter, Senior Vice President, Corporate Business Process Incubator, to discuss the alignment gap between IT departments and the rest of the business. | 19/5/2011 | Gratuit | Afficher sur iTunes |
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CleanCustomer Loyalty And How To Get More Of It | The conventional thinking around customer loyalty is that the only metric that really matters is whether your customer would refer you to others, says British retail expert Peter Wray. In this Process Perspectives podcast, part of a special Retail Excel | 12/5/2011 | Gratuit | Afficher sur iTunes |
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CleanRFID – The Greatest Thing for Retailers Since Bar Codes? | Radio Frequency Identification may have begun its life as a tool for the US military, but over the last few years it's really begun to take off as a means for retailers to track inventory throughout the entire supply chain. The technology gives e | 10/5/2011 | Gratuit | Afficher sur iTunes |
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CleanProcess Excellence in HR to Make Employees a Retailer's Best Friend | It’s often said that employees can be a firm’s most important asset. But how can retailers make sure that employees live up to that truism? Marla Debbaudt, Director of Talent Management Operations at Gap Incorporated, joins PEX Netw | 8/5/2011 | Gratuit | Afficher sur iTunes |
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CleanInterview with European Best BPO Program Winner | What makes the difference between a Business Process Outsourcing program that goes well and one that goes terribly wrong? In this Process Perspectives podcast, the winner of the Process Excellence Network's Best Business Process Outsourcing Proje | 5/5/2011 | Gratuit | Afficher sur iTunes |
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CleanBeginning Your Lean Transformation: How to Initiate Organizational Culture Change | Debashis Sarkar, author and Asia's Service Lean Pioneer; shares his views on culture building and its associated trials and tribulations. In this Process Perspectives podcast, Sarkar discusses how your organization can begin to plot out a pa | 5/5/2011 | Gratuit | Afficher sur iTunes |
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CleanLean Initiatives: Getting Employee Buy In | Gaining the buy-in of upper management and employees for Lean change initiatives, can be one of the biggest challenges faced by process improvement professionals. In this Process Perspectives podcast, Peter Stoppelenburg, Director of High Perfor | 4/5/2011 | Gratuit | Afficher sur iTunes |
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CleanThe Bottom Up or Top Down Debate, Deutsche Bank Weighs In | Keeping Lean front of mind for your leadership comes down to results, says Geoff MacDiarmid, Head of Lean Europe at Deutsche Bank. In this PEX Network podcast, Geoff discusses the ways that Deutsche Bank makes process excellence a key part of the cultur | 3/5/2011 | Gratuit | Afficher sur iTunes |
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CleanLean and Green Initiative at GKN | Can existing manufacturing practices be adapted to support sustainable business? That's the question that Andrea Pampanelli, Driveline CI Leaders and Environmental Specialist at GKN, is seeking to answer. Andrea is doing her PHD on applying Lean and G | 20/4/2011 | Gratuit | Afficher sur iTunes |
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CleanInterview with Jason Chipchase, Head OpEx, Virgin Media | What does it take to lead a successful Lean transformation in your company? One of the winners of PEX Network's European Process Excellence Awards tells us what it took them. Jason Chipchase, Head of Operational Excellence at Virgin Media, o | 19/4/2011 | Gratuit | Afficher sur iTunes |
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CleanProcess Improvement at Public Utilities - Interview with Matt Aguilar | Matt Aguilar, Business Process Improvement Lead at Southern California Edison, joins Jon Wetzel of Lean for Everyone, to discuss Process Improvement implementation in the utilities sector. First he outlines how Process Improvement fits into the structur | 19/4/2011 | Gratuit | Afficher sur iTunes |
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CleanMiddle Eastern Companies Bolstered by Lean Six Sigma | Business is booming in the Middle East and Lean Six Sigma is starting to play a crucial role, says Aref Al Awadi, Team Leader Business Process Development, Kuwait Petroleum Industries. But, he adds, sometimes culture is blamed for what are | 12/4/2011 | Gratuit | Afficher sur iTunes |
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CleanThe Price of Sustainability | How do you assign value to sustainability? Are company profits and environmentalism compatible goals? Companies are starting to wake up to the financial benefits of sustainability, says J ohn Peloza, a business professor at Simon Frase | 6/4/2011 | Gratuit | Afficher sur iTunes |
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CleanMotorola: "Understand the Why" | Six Sigma can be perceived as slow and arduous, says Tom Goodwin, Director of Lean Six Sigma at Motorola Mobile Devices, but it doesn’t need to be. The key, he says, is understanding the "why". Tom joins PEX Network to share his | 24/3/2011 | Gratuit | Afficher sur iTunes |
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CleanSingTel: Best Start Up Lean Six Sigma Program Award Winner | A fast moving industry, a business growing by acquisition and expanding its service offering, and processes that were straining under the pressure? Sound familiar? Those are the challenges that faced Singapore Telecommunications Ltd, Asia's answer to | 14/3/2011 | Gratuit | Afficher sur iTunes |
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CleanWhat I wish I'd known: John Murphy, CSX | In this week’s What I wish I’d known interview John Murphy, Assistant Vice President Process Excellence at rail transport company CSX, describes the lessons he’s learned along the way, and even reveals why railro | 10/3/2011 | Gratuit | Afficher sur iTunes |
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CleanAdvice for Talent Development? Forget the Fads | Remember that the best people aren't always the right people for a particular role, says Christina Pritchard, Founding Director of Meta-Lucid. In this podcast interview with Jon Wetzel from Lean for Everyone, Pritchard ta | 6/3/2011 | Gratuit | Afficher sur iTunes |
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CleanWhat I Wish I'd Known: Anu George, Morningstar Research | Quality is often seen to drive bottom line impact. But can it really make on impact on top line growth? In this week's What I wish I'd known interview, Anu George, Chief Quality Officer at Morningstar Research, details why she think | 3/3/2011 | Gratuit | Afficher sur iTunes |
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CleanLean and the Most Turbulent Industry on the Planet | It's an industry that's at the whim of weather, under pressure from rising oil prices, at risk from terrorism...and even unpronounceable Icelandic volcanoes sometimes get in on the action. In this Process Perspectives podc | 1/3/2011 | Gratuit | Afficher sur iTunes |
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CleanIs Your Business Ready for the Future? Interview with Futurologist James Bellini | We're now entering the first world war of talent for the top one percent of really leading edge players, says futurologist and author James Bellini. In this Profit through Process interview with Lean for Everyone blogger Jon Wetzel, Bellini reve | 27/2/2011 | Gratuit | Afficher sur iTunes |
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CleanWhat I Wish I'd Known: Mark Fendley, BMW Manufacturing | When you've worked twenty five years in continuous improvement, you'll get to the end of that time and realize that you've got another twenty years to go, says Mark Fendley, a Master Black Belt at car manufacturer BMW. In this Profit Thro | 23/2/2011 | Gratuit | Afficher sur iTunes |
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CleanA Step-By-Step Plan for Effective Change | Michelle Ray, the CEO of Walkabout Seminars International and an expert in Personal Leadership and Workplace Relationships, joins Jon Wetzel from Lean for Everyone to discuss steps to encourage positive change and engagement, the role of leadership atti | 22/2/2011 | Gratuit | Afficher sur iTunes |
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CleanHow to Make Hoshin Planning Work: Bridging the Achievement Gap | It’s all well and good to sit in a glass tower and come up with cutting edge strategies to trounce the competition. But like so many things in life a well executed strategy is easier said than done. Hoshin planning can help, says Paul | 17/2/2011 | Gratuit | Afficher sur iTunes |
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CleanWhat I wish I'd known: Beth Gollogly, Iron Mountain | All business leaders should have to learn about process, according to Beth Gollogly, Vice President of Business Process Improvement at Iron Mountain, an information management solution provider. In the latest of our "What I wish I&rs | 15/2/2011 | Gratuit | Afficher sur iTunes |
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CleanLean & Green with Pfizer's Continuous Improvement Lead | In a special guest podcast hosted by Jane Gray, Editor of Lean Management Journal, Celia Banks, Continuous Improvement Lead for Pfizer Worldwide R&D Business Technology explains how the pharmaceutical giant is viewing developments in lean and gre | 14/2/2011 | Gratuit | Afficher sur iTunes |
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CleanWhat I Wish I'd Known: Keven Carpenter, GE Capital | Be wary of moving up too quickly or taking a promotion before you're ready . Perhaps not the most intuitive thing for an ambitious young executive, but one of the key pieces of advice from today's guest. In this week’s " | 8/2/2011 | Gratuit | Afficher sur iTunes |
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CleanApplying Lean in a Disaster Zone - Interview with Russell Maroni | The devastating earthquake that struck Haiti over a year ago killed hundreds of thousands of people and completely destroyed the country’s infrastructure. A few weeks after the quake, Russell Maroni, then an X-ray technologist at a Fl | 7/2/2011 | Gratuit | Afficher sur iTunes |
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CleanManufacturing Knowledge: Should Lean Principles Be Applied To Education? | We've seen Lean applied to services and healthcare. But can lessons on manufacturing efficiency and quality be applied to the education system? In this Profit through Process podcast we speak with Tom Mason, Professor Emeritus of Econom | 7/2/2011 | Gratuit | Afficher sur iTunes |
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CleanWhat I wish I'd known: Interview with Diane Francisco from Covance | Know when to deploy Six Sigma tools and don't make it scary, says Diane Francisco, Director, MBB of Process Excellence and Change Management at Covance Laboratories. In the first of our “What I wish I’d known” interviews wi | 2/2/2011 | Gratuit | Afficher sur iTunes |
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CleanInventive Incentives: Redesigning Healthcare Payments | Healthcare in developed economies is facing a two-pronged attack: aging populations and governments that can no longer afford the burgeoning costs. So doing more with less is not just a buzz slogan in healthcare - it’s becoming a cri | 1/2/2011 | Gratuit | Afficher sur iTunes |
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CleanCap Gemini: Winner of 2011 Best Project Contributing to Innovation | How do you make sure that your relationship with your outsourcing partner is functioning as well as it could be? Capgemini won the Process Excellence Network's award for "Best Project Contributing to Innovation" for a project | 30/1/2011 | Gratuit | Afficher sur iTunes |
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CleanHow LSG Skychefs Saved the Environment AND Millions of Dollars | Last week in Orlando IQPC announced the winners of for its Process Excellence Awards – honoring individuals and businesses that have delivered outstanding results in some aspect of their process improvement initiatives. We’re going to be | 27/1/2011 | Gratuit | Afficher sur iTunes |
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CleanTo profit or not for profit, the process is all the same | A lot has been made of the difference between private and not for profit organizations. But from a process improvement perspective, are they really that different? Erika Westbay, Program Director of BPM at the Nature Conservancy, a non profit environmen | 25/1/2011 | Gratuit | Afficher sur iTunes |
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CleanSummit sees growing interest in Business Process Management | Tough economic times need new process improvement initiatives. And at IQPC's Profit through Process summit in Orlando last week, many blamed a tough economy for what some say is growing interest in Business Process Management technology. In this | 25/1/2011 | Gratuit | Afficher sur iTunes |
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CleanThe Great Debate: Lean for Services? | Lean, which seeks to remove waste from processes, has been used for decades in manufacturing. More recently, service industries have started applying lean methodologies to streamline their operations and make efficiencies.Proponen | 16/1/2011 | Gratuit | Afficher sur iTunes |
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CleanWhy Do Businesses Exist? The Reasons According to Peter Drucker | What is the point of a business? The answer to that was relatively straightforward for Dr. Peter Drucker, a hugely influential theorist, professor, consultant and social scientist: businesses exist to create a customer. Departing from that simpl | 13/1/2011 | Gratuit | Afficher sur iTunes |
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216 |
CleanGet in the Game! How metaphors can hide business risks | How do you ensure that you’re not busy perfecting the typewriter when your competitors have the latest Apple i-gadget up their sleeve? In this Profit through Process podcast, PexNetwork speaks to Charles Faulkner, Author and neuro-li | 9/1/2011 | Gratuit | Afficher sur iTunes |
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217 |
CleanCiti's Roadmap to Better BPM | Jim Ford, Managing Director of Finance Reengineering at Citi, says that a holistic approach is necessary to achieve true BPM. In this Profit through Process podcast, Ford discusses how the international financial conglomerate is using techn | 5/1/2011 | Gratuit | Afficher sur iTunes |
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218 |
CleanMind the gap between strategy and execution | Vision? Check. Mission statement? Check. Execution...er, well at least we've got the strategy. It's a failing common to many businesses: company slogans and strategies cooked up in the boardroom fail to translate into real results. So ju | 4/1/2011 | Gratuit | Afficher sur iTunes |
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CleanAdvice For Process Improvement: Think First, Do Later | Want to improve a process? Start off by thinking of all the reasons why you shouldn't. That's one of the lessons learned by Brian Eden, Global Head of Operational Excellence at Mylan Laboratories, a provider of generic and specialty pharmaceu | 3/1/2011 | Gratuit | Afficher sur iTunes |
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220 |
CleanProcess improvement: It's not about the tools! | Understand your context and make sure that the process improvement tools you use are appropriate to them, says Jason Schulist, Director of the Program Office at DTE Energy, a US-based energy company that supplies electrical and natural gas. His comp | 22/12/2010 | Gratuit | Afficher sur iTunes |
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CleanHow to get the most out of Balanced Scorecard Metrics | Sam Chari, Vice-President of Global Operations at research investment firm AllianceBernstein, joins the PexNetwork to discuss how the company is applying BPE Methodology to drive efficiency. He reflects on how financial institutions typically co | 22/12/2010 | Gratuit | Afficher sur iTunes |
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222 |
CleanInformation is so yesterday, process tomorrow | You've heard of the industrial age. You've heard of the Information Age. But are we headed for a new era - the Process Age? In this Profit through Process podcast, Gerhard Basson, an IT Process Architect with Old Mutual Life Assur | 14/12/2010 | Gratuit | Afficher sur iTunes |
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223 |
CleanInvolve Frontline Staff, Start Small & Other Lean Lessons | The involvement of frontline staff is key to successful process improvement, says Ashly Mason, Process Excellence Manager at Moffitt Cancer Center & Research Insitute. She's been integrating process improvement philosophies and tech | 13/12/2010 | Gratuit | Afficher sur iTunes |
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224 |
CleanShow, don't tell to build better prototypes | Seeing is believing. That's the principle upon which something called Immersive Engineering rests. The process is based on Six Sigma methodologies, virtual reality technology, and systems engineering. Joe Kleiss, team lead at the US Armament | 13/12/2010 | Gratuit | Afficher sur iTunes |
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225 |
CleanNo Smoke Without Fire - Best Buy's Tips on Improving Customer Management | Make it as easy as possible for your customer to engage with your business, says Mike Fisher from consumer electronics retailer, Best Buy. In this Process Perspectives interview, Fisher describes Best Buy's methods for applying process improvemen | 13/12/2010 | Gratuit | Afficher sur iTunes |
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226 |
Clean"LEAP" over Waste the Deutsche Bank Way | Change isn't something that happens to you, says Peter Zorn, Head of Lean and Transitions at Deutsche Bank, it should be something of which you're part. In this Profit through Process podcast, Zorn discusses the cultural transformation needed | 12/12/2010 | Gratuit | Afficher sur iTunes |
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227 |
CleanTop tips for improving the customer experience | What are some of the common challenges of working with customer-related processes and how do you overcome them? Find out in this Profit through Process podcast. PexNetwork speaks to Patti Rogers, Head of Lean Six Sigma Initiatives at leading Canadian te | 8/12/2010 | Gratuit | Afficher sur iTunes |
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CleanWhy "soft skills" are hard stuff: Creating efficient teams | You've assembled a team of the best and brightest minds your company has to offer. But how do you make sure they work well together? In this Profit through Process podcast, Aqua Porter, Vice President Lean Six Sigma Strategy and Business Excellence at | 7/12/2010 | Gratuit | Afficher sur iTunes |
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229 |
CleanIs your Lean Six Sigma "Fit for Purpose"? | Companies have been implementing Six Sigma and Lean initiatives for decades now but many fail to achieve the expected results. In this Profit through Process podcast Jon Alder, the Group Head of Lean Enterprise at global consumer packaging compa | 6/12/2010 | Gratuit | Afficher sur iTunes |
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230 |
CleanParanoid Leadership is the Secret of "High Velocity" Organizations | Having the right people at the top is what makes some organizations pull ahead of their competitors, says Steven Spear, MIT professor and author of the book " The High Velocity Edge: How market leaders leverage operational excellence ." | 1/12/2010 | Gratuit | Afficher sur iTunes |
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231 |
CleanSimple steps to sustainable process improvement | Integrating process improvements with overall results is the key to achieving sustainable process improvement, says John Norcross, Client Partner at consulting group Evolve Partners LLC. In this Profit through Process podcast, Norcross disc | 29/11/2010 | Gratuit | Afficher sur iTunes |
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232 |
CleanWhat has your Enterprise Architecture done for your customers lately? | Ask not what you can do for your Enterprise Architecture, ask what it can do for your customers. Steve Melville, Director of Support Delivery Architecture at Oracle, says that businesses today need to align processes, strategies and systems to b | 28/11/2010 | Gratuit | Afficher sur iTunes |
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CleanTechnology for the collaborative enterprise | First came local area networks. Then e-mail. Now it's the turn of social media. But do any of these developments make us work more efficiently together? In this Profit through Process podcast, Keith Swenson, Vice President of Research & Developmen | 25/11/2010 | Gratuit | Afficher sur iTunes |
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234 |
CleanHow Vanguard Investments Created a Memorable Client Experience Using "Moments of Truth" | Creating a memorable client experience goes beyond simply listening to and acting on client feedback, according to Vanguard, a US-based investment management company. Earlier this year Vanguard began a journey to improve how it treated its | 23/11/2010 | Gratuit | Afficher sur iTunes |
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CleanNot just another pretty face - BPM is more than automation | There's more to Business Process Management (BPM) than just automating processes, says Ian Gotts, CEO and founder of BPM software provider Nimbus. In this Profit through Process podcast, Gotts says that process management has reall | 21/11/2010 | Gratuit | Afficher sur iTunes |
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236 |
CleanMove beyond project-based improvements | It's time to move beyond projects, says the Vice President of Six Sigma at one of Canada's leading packaged food companies. Bruce Miyashita, Vice President of Six Sigma at Maple Leaf Foods argues that companies need to think about qualit | 18/11/2010 | Gratuit | Afficher sur iTunes |
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237 |
CleanA stopwatch can be a Lean tool of brute force | Lean can be used for more than just manufacturing, according to Tina Capotorto, Director of Process Improvement at GE Oil & Gas. Capotorto has been applying some of the principles of lean manufacturing to the office environment and | 16/11/2010 | Gratuit | Afficher sur iTunes |
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CleanCompetition spurs efficiency in South Africa | It's a problem that manufacturers have faced for decades: international competition forcing factories to cut costs, improve quality and increase efficiency. It's one of the reasons, in many ways, why Lean and Six Sigma were invented in the first p | 14/11/2010 | Gratuit | Afficher sur iTunes |
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CleanSocial Media and BPM: Two Point "Doh!" | Facebook and Twitter may be reshaping the ways that we communicate with our friends and family outside of work. But apart from our marketing departments, are they really appropriate in the workplace? Clay Richardon, a senior analyst serving Business | 9/11/2010 | Gratuit | Afficher sur iTunes |
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CleanOne small step for management, one giant leap for change | Imagine working in a company where strategic priorities change every four years or so depending on politics and where billions of dollars are tied up in infrastructure, some of which doesn't even reside on this planet and you get a sense of the sorts | 4/11/2010 | Gratuit | Afficher sur iTunes |
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CleanThe "birds and the bees" of project management | Birds, bees, and ants are not the normal sorts of creatures that inhabit the hallowed case studies of business textbooks. But their ability to collaborate in decentralised ways on complex activities has a thing or two to teach us about project manage | 3/11/2010 | Gratuit | Afficher sur iTunes |
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CleanAre realtime analytics the solution to business woes? | In the not so distant past, news and information used to drift around the world on ships, carried by messengers. But as the 20th century advanced, so too did the pace at which information travels. As a result, Adrian Pasciuta, Technical Director at solu | 28/10/2010 | Gratuit | Afficher sur iTunes |
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243 |
CleanBehaviors that make or break your company | As anyone who has ever languished on a customer helpline or had a product fail at a critical moment can attest, the interactions we have with companies and their products influence whether we decide to buy from that company again. In this "Profit thr | 26/10/2010 | Gratuit | Afficher sur iTunes |
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CleanHow to Speed Up Innovation Execution | It's still up for debate whether innovation is something that can be structured, sped up, and essentially "taught." This hasn't stopped Cenovus Energy, a progressive Canadian oil company, from developing an innovation and conti | 5/10/2010 | Gratuit | Afficher sur iTunes |
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245 |
CleanLeveraging Cost Analysis and Process Improvement Methodologies for Process Optimization and Efficiency | In this Profit through Process podcast recorded live from IQPC's 6th Annual Business Process Excellence in Financial Services Exchange, Genna Weiss of Six Sigma & Process Excellence speaks with Evin Kose, vice president of cost management for | 4/10/2010 | Gratuit | Afficher sur iTunes |
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CleanA Wrap Up of IQPC's 6th Annual Business Process Excellence in Financial Services Exchange | In this Profit through Process podcast, Genna Weiss of Six Sigma & Process Excellence IQ speaks with Emmanuel Decroix, global Lean Six Sigma leader for BNP Paribas Corporate Investment Banking, to discuss the major themes, most talked about topics, an | 3/10/2010 | Gratuit | Afficher sur iTunes |
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247 |
CleanDeploying BPM in a Rapidly Changing Business Environment: An OTP Bank Romania Case Study | Lucie Stoker of IQPC speaks with Codin Caragea, BPM director for OTP Bank Romania, who discusses the operational excellence developments within his organization over the last 4 to 5 years. Caragea reflects on how the rapid growth of his organization | 28/9/2010 | Gratuit | Afficher sur iTunes |
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CleanA Radical Approach to Selecting Continuous Process Improvement Initiatives: A DHL Express the Netherlands Case Study | When DHL Express the Netherlands decided to take a new direction for identifying additional continuous improvement projects, the company embarked on a radical approach: a country-wide exchange program for all of its 17 operational site managers. This in | 15/9/2010 | Gratuit | Afficher sur iTunes |
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CleanHow Fortis Bank Turkey is Taking the Steps to Organizational Fitness | Speaking to Helen Winsor of IQPC, Tutku Salihoglu, head of Process Improvement at Fortis Bank Turkey, gives an insight into the company’s Organizational Fitness program. She explains the background behind the launch of the program, before detailing | 12/9/2010 | Gratuit | Afficher sur iTunes |
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CleanThe Benefits of Adopting Robust Business Execution Systems: An Interview with i-nexus CEO Paul Docherty | Research carried out with CEOs of leading organizations confirms that "execution" is their number one priority — and often their number one concern. With lack of clarity around strategy, the need for clearer definition of roles and respons | 6/9/2010 | Gratuit | Afficher sur iTunes |
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CleanIntegration, Agility and Driving Value at BNP Paribas | Lionel Loiseau, head of the BPM Competency Center at BNP Paribas, joins Helen Winsor of IQPC to talk about Business Process Management (BPM) in financial services. Loiseau explains the importance of BPM for BNP Paribas and outlines the key first step | 5/9/2010 | Gratuit | Afficher sur iTunes |
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CleanInterview with the Head of Business Excellence for Deutsche Telekom AG | Dr. Jürgen Mees, head of Business Excellence for Deutsche Telekom AG, speaks to Richard deSilva of IQPC about some of the broad Process Excellence issues, which include laying out the correct KPIs, involving all of the program's stakeho | 31/8/2010 | Gratuit | Afficher sur iTunes |
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CleanHow to Select Quick Win Projects | Quick win projects help to cement the value of deploying Process Excellence. But how can you ensure that these quick win projects will definitely have a significant impact on your business — and be sustainable? In this Profit through Process podcast | 30/8/2010 | Gratuit | Afficher sur iTunes |
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CleanLinking Business Process Excellence to the Better Delivery of Service Level Agreements in the MENA Region | With a history that goes back about 10 years, service level agreements are nothing new to the MENA region. However, they have not been common business practice. It’s been only over the last two or three years that businesses within this region have | 25/8/2010 | Gratuit | Afficher sur iTunes |
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CleanHow Heembouw Applies Lean Principles to Project Planning | As a construction firm that works on unique projects, Heembouw has been able to meet its supply chain challenges through the adoption of Lean principles to its project planning. This has meant making sure that the project team works closely with key cli | 23/8/2010 | Gratuit | Afficher sur iTunes |
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256 |
CleanImproving Public Health with Lean Six Sigma | Three years ago, when leaders from a couple of public health departments decided to explore using more advanced Lean Six Sigma tools for their process improvement efforts, Grace Duffy — along with Dr. John Moran — helped make this initiative b | 22/8/2010 | Gratuit | Afficher sur iTunes |
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CleanCustomizing Lean Six Sigma for Middle Eastern Organizations | Whether you work at a Middle East-based enterprise or a multinational with offices in the MENA region, one thing is for certain: Understanding the business culture of this region is key to a successful Lean Six Sigma deployment. In this Profit through P | 10/8/2010 | Gratuit | Afficher sur iTunes |
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CleanTop Tips for Operational Excellence in Health Care Process Improvement | Atil Koyuncu, director for Healthcare Delivery Process Improvement at the New York Presbyterian Hospital, talks to Helen Winsor of Six Sigma & Process Excellence IQ about achieving operational excellence and guarding against failure in health care Pro | 8/8/2010 | Gratuit | Afficher sur iTunes |
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CleanAchieving True Lean Transformation: An Interview with Michael Ballé | So your organization has gone through the quick and early wins of using Lean tools. Now, what will it take to master a true Lean transformation? This Profit through Process podcast — recorded onsite at IQPC’s Lean Leaders Meeting — offer | 2/8/2010 | Gratuit | Afficher sur iTunes |
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CleanA Conversation with the World’s First Lean Dentist | Lean manufacturing, Lean healthcare … Lean dentistry? With Dr. Sami Bahri being declared the “world’s first Lean dentist” at the 19 th Annual Shingo Prize Conference, Lean dentistry is no longer a stretch of the imagination | 26/7/2010 | Gratuit | Afficher sur iTunes |
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CleanThe Story Behind the Surge in Lean Implementation in US Businesses | Amongst U.S. businesses — and even beyond — Lean has arguably become the process improvement approach du jour. So why the sudden reawakening for the Lean philosophy? In this Profit through Process podcast, Genna Weiss of Six Sigma & Proces | 19/7/2010 | Gratuit | Afficher sur iTunes |
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CleanThe Motorola perspective on Process Excellence Leadership | In this exclusive Profit through Process podcast with Tom Goodwin, Director of Lean Six Sigma at Motorola Mobile Devices, you'll get to hear what makes Motorola's Lean Six Sigma program such a success, how it has evolved since initi | 12/7/2010 | Gratuit | Afficher sur iTunes |
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263 |
CleanAchieving Excellence: Allstate Insurance’s Revamped Six Sigma Training Program | Allstate Insurance Company’s Six Sigma program is nearly 10 years old. It’s hugely successful, with significant benefits across the organization. However, you won’t find the company resting on its laurels. In 2009, with a change in Six S | 6/7/2010 | Gratuit | Afficher sur iTunes |
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CleanThe Zappos Interview: CEO Tony Hsieh on His New Book 'Delivering Happiness: A Path to Profits, Passion and Purpose' | Tony Hsieh is one of the most exciting CEOs of our generation. Hsieh’s new book, Delivering Happiness A Path to Profits , Passion and Purpose , offers an engaging account of Hsieh’s entrepreneurial journey, which ranges from his first wor | 28/6/2010 | Gratuit | Afficher sur iTunes |
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CleanIntroducing Design for Innovation in Manufacturing | For manufacturers, it’s a constant challenge to ensure that their newly released products will have the highest potential for success. In this Profit through Process podcast, Richard Platt and Joe Ficalora discuss how Design for Innovation in Manufa | 14/6/2010 | Gratuit | Afficher sur iTunes |
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CleanBeginning Your Lean Six Sigma Journey: How to Engage Your CFO | Are you looking to learn how to more effectively convey the financial benefits of your Lean Six Sigma program to your CFO so that you get his or her full support for your initiatives? If so, this Profit through Process podcast will show you how you c | 7/6/2010 | Gratuit | Afficher sur iTunes |
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CleanGetting Your Organization to Make Decisions Based on Data: Why It’s Such a Challenge and What You Can Do About It | Process Excellence professionals strive to create an organizational culture that bases its decisions on data. But getting an organization to use data-driven decision making is easier said than done. Often times, it’s the exception rather than the no | 31/5/2010 | Gratuit | Afficher sur iTunes |
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CleanA Lean in Healthcare Discussion with Mark Graban and Jim Hearn | If you are looking for Lean in healthcare case studies, listen to this Profit through Process podcast. Special guest host, Mark Graban, founder of the site www.leanblog.org and author of the Shingo-Prize Winning book, Lean Hospitals: Improving Qualit | 24/5/2010 | Gratuit | Afficher sur iTunes |
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CleanJaneece Keller of Luxottica Group Gives Her Take on the State of Process Excellence Today | Janeece Keller, Director of Operational Excellence and Contact Centres, Luxottica Group, and the president of the Australasian Association of Lean Six Sigma Practitioners, discusses her take on the current state of Process Excellence today. Kell | 17/5/2010 | Gratuit | Afficher sur iTunes |
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CleanBusiness Process Reengineering using BPM Solutions: A Chubb Case Study | Are you looking to implement Business Process Management (BPM) within your organization? Not quite sure where to start as far as selecting an optimal BPM solution? Well, this Profit through Process podcast will provide you with tips and advice for begin | 10/5/2010 | Gratuit | Afficher sur iTunes |
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CleanHow Web 2.0 Can Make a Difference in Product Development Quality | Even with formal product development processes, costly PDM/PLM investments, risk management plans, design controls, and strict regulatory compliance mandates, most medical device companies still experience high costs, late release dates, irregular produ | 4/5/2010 | Gratuit | Afficher sur iTunes |
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CleanMorgan Jones of BOC Shares His Process Excellence and Change Management Strategies | In this podcast, Morgan Jones, General Manager, Master Black Belt South Pacific, BOC, discusses the barriers which exist for driving Process Excellence forward and the role of change management within an organization. You will hear Jones' thoughts on | 26/4/2010 | Gratuit | Afficher sur iTunes |
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273 |
CleanBetfair: A European IQPC Process Excellence Award Finalist for Best Project Contributing to Innovation | Hear how Betfair, a global person-to-person online betting exchange, rose to the challenge of better protecting its soccer betting customers against attempted market manipulation. For the efforts of this particular project, “Reduce Soccer Market Fee | 20/4/2010 | Gratuit | Afficher sur iTunes |
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274 |
CleanStrategies for Overcoming Difficult Six Sigma Implementation: An Interview with Anand Tamboli of HSBC Technology and Services | In this podcast, Anand Tamboli, Associate Vice President of Change Delivery for HSBC Technology and Services, speaks on the untapped opportunities and difficulties faced in implementing Six Sigma in a large organization. Tamboli discusses: • W | 31/3/2010 | Gratuit | Afficher sur iTunes |
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275 |
CleanBusiness Process Exellence for the Pharmaceutical Industry: An Interview with Derek Hill of Pfizer | In this Profit through Process podcast, Derek Hill, a Continuous Improvement Specialist for Pfizer, discusses why Business Process Excellence is a vital issue for companies within the pharmaceutical industry. You will hear how Pfizer has leveraged Busin | 29/3/2010 | Gratuit | Afficher sur iTunes |
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276 |
CleanBill Black of ABB Talks Customer Strategy | In this Profit through Process podcast, Bill Black, Group Senior Vice President for Quality and Operational Excellence at ABB, discusses best practices for maintaining and improving customer confidence. You will hear how ABB measures its customers' perc | 22/3/2010 | Gratuit | Afficher sur iTunes |
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277 |
CleanPresenting PolyOne, the 2010 IQPC North American Best Start Up Program Winner | In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Thomas Kedrowski, Senior Vice President of Operations and Supply Chain for PolyOne Corporation, who discusses how PolyOne launched its global Lean Six Sigma program and achi | 16/3/2010 | Gratuit | Afficher sur iTunes |
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278 |
CleanInterview with Toby Cook of Boral | In this podcast, Toby Cook, Manager-Products and Training, Six Sigma, Boral, shares his thoughts on leveraging continuous improvement for maximum effect within an organization. Cook discusses the role that continuous improvement can play with cost reduc | 25/2/2010 | Gratuit | Afficher sur iTunes |
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279 |
CleanInterview with David Tarbotton of Nestle America | In this podcast, David Tarbotton, a Quality and Continuous Improvement Master Black Belt for Nestle Australia, speaks about some of the challenges concerning Process Excellence and where he sees Process Excellence, as well as the progression of Process | 23/2/2010 | Gratuit | Afficher sur iTunes |
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280 |
CleanThe 2010 North American IQPC Best Improvement Program Winner: DTE Energy | In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Jason Schulist, Director of Continuous Improvement for DTE Energy, who is the winner of the North American 2010 IQPC Process Excellence Award for Best Improvement Program. S | 16/2/2010 | Gratuit | Afficher sur iTunes |
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281 |
CleanImplementing and Managing a Lean Six Sigma Culture in Biopharmaceuticals | In this podcast, Lyndi Gillespie and Deepa Kumar, Operational Excellence Experts within Global Manufacturing and Supply Biopharmaceuticals for GlaxoSmithKline, discuss how their organization has embedded Lean Six Sigma within its culture. You will hear | 1/2/2010 | Gratuit | Afficher sur iTunes |
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282 |
CleanTalking Lean Six Sigma and Process Improvement with David Haigh of Johnson & Johnson | David Haigh, Process Excellence Manager at Johnson & Johnson, speaks about how Lean Six Sigma can get your organization to listen to its customer and separate work from waste. In addition, Haigh shares some of his dashboards knowledge that he will be | 25/1/2010 | Gratuit | Afficher sur iTunes |
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283 |
CleanBest Practices for Achieving a High Performance Call Center | Many call centers face the challenge of balancing the demands of improving productivity while still satisfying customers. Call centers cannot operate as the high performance call center they strive to be if they don’t treat their customers as their | 19/1/2010 | Gratuit | Afficher sur iTunes |
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284 |
CleanAnnouncing Freightliner Custom Chassis Corporation as a Finalist for Best Green Process Improvement Project | William Harris of Freightliner Custom Chassis Corporation speaks to Six Sigma IQ on recently being declared a finalist in the Best Green Process Improvement category for the 2010 IQPC Process Excellence Awards. Harris discusses the Freightliner project, | 14/1/2010 | Gratuit | Afficher sur iTunes |
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285 |
CleanChuck Chada on Xerox's Best Improvement Program Finalist Honor | In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Chuck Chada, Vice President of Lean Six Sigma Strategic Initiatives for Xerox Corporation, who discusses Xerox's finalist honor in the Best Improvement Program category for | 12/1/2010 | Gratuit | Afficher sur iTunes |
| 285 articles |
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