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Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scan the ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers.
With Zendesk for iPhone and iPad you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Use TextExpander touch snippet expansion
Features exclusive to Zendesk for iPad include:
• Key support metrics at a glance — from ticket activity and volume, to first response times and customer satisfaction
• Access to full ticket history from customer profiles
• Agent dashboard with critical tickets views
• Swipe gestures that expose key actions on a ticket
Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal and productive – all at a lower cost.
What's New in Version 3.4
In this version we’ve been busy adding functionality to make you even more productive on your mobile app.
Manage your suspended tickets. You can view, recover, and delete suspended tickets.
Bulk ticket editing. Edit multiple tickets at a time to update properties, apply macros, add comments, delete, and mark as spam.
Support for two-factor authentication
Minor fixes related to sign-in messaging, applying macros, and comment submission
- Category: Business
- Updated: 05 May 2015
- Version: 3.4
- Size: 20.5 MB
- Languages: English, Danish, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese
- Developer: Zendesk, Inc.
- © 2014 Zendesk Inc.
Compatibility: Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimised for iPhone 5, iPhone 6, and iPhone 6 Plus.