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Sofia Cancino is tired of her mundane life, her artificial environment and her large, boisterous family descending every holiday season. She's promised herself this year will be different and books a stay on the exclusive—and expensive--holiday-themed resort, Yule Planet. She looks forward to being pampered while reconnecting with Old Earth traditions steeped in the magic and mysticism of nature. Everything will be perfect and she'll leave as a more authentic human, better connected to her roots.
Naturally, things go horribly wrong. Sofia's landing pod goes off course and instead of stepping out on the landing pad at the resort, she finds herself in the snow-swept perpetual winter of the planet's hinterlands. If that wasn't bad enough, she's "rescued" by a band of criminals on work release who run deliveries to the resort from far-flung shuttle delivery sites. They refuse to take her, a paying customer, to the resort and insist on dragging her along on their parcel run. Riding giant monsters. In frigid weather. Not to mention, Marta, who handles the monsters, obviously hates her.
If Sofia survives her vacation, she's definitely yelling at someone's supervisor until she gets a refund.