SVA: The next generation SLA SVA: The next generation SLA

SVA: The next generation SLA

Ernie Zibert

Publisher Description

A must read for any sourcing professional. The free e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.

GENRE
Business & Personal Finance
RELEASED
2014
11 February
LANGUAGE
EN
English
LENGTH
7
Pages
PUBLISHER
Ernie Zibert
SIZE
225.2
KB

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