Cisco Technical Support
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Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create Cisco Service Requests, track RMAs, and manage your install base anywhere, anytime!
What's New in v3.18
• Jump to the latest Service Request (SR) note by tapping the "Latest Update" section
• Increased possible SR Search results to 1,000 records
• More forgiving SR or RMA search by SR/RMA Number
Basic features available to all users:
• Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities
• Access to product-specific support content for over 7,000 Cisco products
• Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers
• PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications
• Cisco Reseller Locator found in Tools
• Bookmark your favorite RSS Feeds, and Video Channels - Available in "My Shortcuts"
• Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account
Advanced features available to Cisco Support Contract Owners:
Service Requests & RMAs:
• View, Edit and Create Service Request and track RMAs
• Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types)
• 30 Day history of Service Request related mobile push notifications found in "My Notifications"
• Receive Service Request updates via mobile push notifications
• Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent Service Requests for easy reference from "My Shortcuts"
• Single tap to request case updates, case closure, and reopen cases
Service Contract & Product Coverage Information:
• View contract information and set-expiration reminders prior to their expiration with "My Contracts"
• An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage"
• Ability to validate and update the current installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices.
Bug Search Tool:
• Research Cisco software bugs by product, iOS version, or keywords
• Bookmark software bugs for easy access from "My Shortcuts"
• SSH / Telnet Client
• IPSec Overhead Calculator
• VCS Service Checker
Have questions or want to provide feedback? Send us an email at: firstname.lastname@example.org
What's New in Version 3.18
Several minor UI enhancements including:
* Jump to the latest Service Request (SR) note by tapping the "Latest Update" section
* Increased possible SR Search results to 1,000 records
* More forgiving SR or RMA search by SR/RMA Number
* Minor UI enhancements
- Category: Business
- Updated: 24 April 2017
- Version: 3.18
- Size: 13.4 MB
- Language: English
- Developer: Cisco
- © 2011 Cisco Inc
Compatibility: Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.