CIMB Clicks Malaysia 4+

TAC number

I’ve been using cimb clicks for like 5 to 6 months and I don’t really have any problems it’s work well no problem doing online transactions smooth as butter. So I’m just wondering if the developers can add a feature where users can change or update their mobile number for TAC with cimb clicks. With everything that’s going on right now it’s kind of hard to go outside. Maybe for security reasons the feature can not be added but the thing is only we the owners are able to log in to our cimb clicks. So if anything, it’s the owner that wanted to update their mobile number for TAC. Besides the developers can add several steps/procedures/questions e.g- mother’s maiden name, IC number, Card number, Pictures, etc...before users can make a request to update their mobile number so that it can be confirm that the user is really the owner of the bank account. So dear developers, please consider this request.

Worst banking app in Malaysia.

Probably the stupidest app among all the banking apps in Malaysia. Logs you out of the app after an update, which forces to sign back in, which also then recognizes your phone as a new device. Then it requires a 12 hour cooling period whereby you cannot use your phone. Even using CIMB Clicks on the browser requires a SecureTAC to be sent to the app, which is locked in the first place for that 12 hours mentioned. Will this happen every time the app is updated from the App Store? This is the worst experience ever.

Also, the app does not support the use of password managers. Industry cybersecurity standards now have lauded the use of complex passwords that are not re-used, and password managers are the accepted way to manage them. CIMB Clicks does not support it, and does not support copy-pasting passwords from the password manager to the app either. This is extremely mind-boggling for a company that implements a 12 hour cooling period for the sake of “security” but refuses to embrace the current security practices. This encourages users to use easy-to-guess passwords which will make it easier to hack by hackers.

CIMB = horrible outdated security practices.

Developer Response ,

Hi there, thank you for your review & we're sorry to hear about the unpleasant experience. We'll take note & work harder to improve the app to serve you better.

Very bad app

I am using huawei phone to open this app and it just keep on staying on the main page, not responding at all. Tried to uninstall and reinstall again but the same thing happened. However, there is no issue when i used iphone. I called customer service and gave my feedback regarding this, and the staff kept on asking what do i see and also asked me to reinstall. I told her i already tried this way more than 5 times but the same issue happened and even i saw a few reviewed on the same issue but she said the cimb didn’t receive any feedback regarding this. So what about those who reviewed? Does this mean the bank is not doing their job? Second thing, like what some people feedback, what about those who have few accounts? The creation of app is to make our routine more convenient but seems like this app caused us more problems. This app is not friendly used at all. I hope cimb really fork out the solution and improved on the customer service. I have been tied with this bank for more than 10 years but this time the service and the app issue are really disappointing me

Developer Response ,

Hi there, thank you for your review & we're sorry to hear about the unpleasant experience. Please drop us a message with more details in the Mailbox. Step 1: Login to CIMB Clicks Web Step 2: You can find the mailbox at the top right corner next to the logout button. Thank you.