Screenshots

Description

#1 ONLINE SHOPPING DESTINATION
100% Guarantee | Cash-on-Delivery | Free Shipping

Welcome to the brand new design of the LAZADA mobile app! Join over 140 million shoppers on Lazada for the best shopping experience on mobile. Download now to discover the best of LAZADA everyday with:

DAILY FLASH SALES & VOUCHERS
Save more with exclusive app-only offers at unmissable prices updated everyday

PERSONALISED RECOMMENDATIONS
Enjoy shopping at ease with personalised products, categories and official brands tailored to your interests, delivered right on your homepage

OFFICIAL STORES DESTINATION
Shop the diverse range of world’s leading brands at your fingertips, including Apple, Casio, L’Oreal, Philips, Nestle, Ray Ban and much more

BUYER GUARANTEE
Check product reviews, see seller ratings and interact with sellers directly! Dissatisfied? Simply return for a full refund

SECURE PAYMENT
Pay securely through multiple payment options available including cash-on-delivery

App Highlights:
-App Exclusive Notifications for Daily Offers & Deals
-Personalised Recommendations of Products, Categories & Brands
-Full-scale Search Filters by Category, Brand, Price, Rating, Color and More
-Customer Ratings & Reviews
-Q&A for Direct Customer – Seller Interaction
-Order Tracking
-Log-in via Facebook
-Sharing via Facebook, Twitter, Google+ and more

Most Trusted Online Shopping Destination in Southeast Asia!

Indonesia
* Marketeers 2017 – Best WOW Brand for E-Commerce
* Sinyal 2016 – The Best Online Shop Apps
* IDEA 2016 – Platinum Winner B2C Marketplace E-Commerce
* Indonesia Cellular Award 2015 – Best Online Shop App

Thailand
* 2016-2017 Marketeer No.1 Brand Thailand – Online Shopping
* 2016 Priceza Award – Top Marketplace

Singapore
*Asia One People's Choice Awards 2015: Top 3 E-Retailers in Singapore

Philippines
* Readers Digest Most Trusted Brand Award 2014 – Gold Standard

Countries supported:
Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam

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*DISCLAIMER*
Recently, we’ve been notified of several cases where our app is promoted fraudulently by some third-party advertisers, usually in the form of site redirection, fake vouchers and games. These types of ads are being promoted without our consent and we strictly condemn this type of behavior.
If you encounter any of these issues, please help us and copy the page URL found and report it to help@lazada.com with subject AAV so that we can put an end to this.

What's New

Version 6.19.1

Thanks for using LAZADA! We've fixed some bugs and enhanced the performance of the app for a more enjoyable shopping experience.

Ratings and Reviews

3.7 out of 5
4.3K Ratings
4.3K Ratings

Unstable app; service quality declining

Hafiz. Y

This app on iPhone is not very stable. It often refreshes when it doesn’t have to and sometimes crashes. It also does not really support chat with Lazada customer service. The chat button sometimes disappear making it so irritating when you need to contact their customer service.

Regarding shopping experience, I think the service has declined compared to when I first purchased at Lazada in 2012. Lazada now only acts as a hub for many sellers from which, some of them are scammers or cheaters. My worst experience recently was when I ordered a few items from one seller in mid November. The item isn’t even shipped from overseas. I was supposed to receive the items on Nov 23 but somehow the order was delayed Dec 5. When I contacted the customer service, they gave excuse it is due to Lazada’s Online Revolution Sales.

My advice to Lazada: Don’t bite more than you can chew. Is profit more important than your customers’ satisfaction? If you don’t address these problems and improve, you might lose more customers to other more reliable retail websites.

Always provide incorrect and unclear information

Just a disappointed customer.

The arrive date on the item page said a date , when I purchased it , there’s another date( which is a week longer), receive email from lazada about the item I’ve purchased the arrive date they provide are even longer (+2 weeks). Other than that, the tracking number they provide cannot be track as they didn’t even update it from time to time. On top of that, when I received an email finally saying “the items has arrived in my country and will be out for delivery for the next 48 hours” , completely unbelievable it’s been three days after I’ve received that email , i didn’t even get anything ,not even an update about my items, no email, tracking website(LEX) didn’t even update my items, no phone call. Nothing!!!

Developer Response

Dear customer, we are sorry to hear that our services have fallen short of your expectations. Your feedback has been duly noted for future improvements of our services. Please contact our customer service officer if you have any query, our customer service numbers are  PH: (02) 795 8900, SG: +65 3158 7424, and MY: 03 8601 188.

From bad to worse.

Lastzada

1) ever since the merging with taobao, the platform is flooded with scams that sell imitation goods that is not warranted by manufacturers and tricksters misselling at misleading prices and photos. My English proficiency has also deteriorated from reading ur website.
2) Low transparency in feedback- the fact that our feedback has to be filtered and approved by you means you are worried to hear what your customers has to say about you genuinely.
3) expansion of search engine and criteria- it's time for an upgrade and includes wide selection of parameters. Having said that u better get the taobao-ers to write better English.
4) I have said what I want in hope to see a better Lazada. I have spent time in sharing my thoughts and if nothing changes, there's always another platform out there. CONSUMERS RULES!!!!!!

Developer Response

Dear customer, we are sorry to hear that our services have fallen short of your expectations. Your feedback has been duly noted for future improvements of our services. Please contact our customer service officer if you have any query, our customer service numbers are  PH: (02) 795 8900, SG: +65 3158 7424, and MY: 03 8601 188.

Information

Seller
Lazada Group GmbH
Size
216.6 MB
Category
Shopping
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English, Chinese, Indonesian, Malay, Thai, Vietnamese
Age Rating
Rated 4+
Copyright
© 2013 Lazada Ltd.
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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