So what exactly do you get with the Jumia app?
- Daily exclusive app only Flash sales on top products
- Special Treasure hunts with guaranteed prizes
- Faster access to deals
- Exclusive app-only discounts
- Fast and Free shipping in select cities across Africa!
- Exclusive app only vouchers
With the Jumia App, shop safe and convenient online!
Download the Jumia Online Shopping App today for the best shopping experience in Africa. Great discounts, hassle free payment options, easy returns and 100% genuine items guaranteed!
From fashion to electronics, find anything you need on Africa’s largest online shopping store. Enjoy a large selection of international and local brands to choose from and shop 100% genuine products only at Jumia!
Payment made easy with secure payment options such as cash on delivery, mobile money or pay using your credit card with our secure payment system Jumia Pay.
So you ask, what can I shop at Jumia?
We sell millions of products, download the app and search what you are looking for. Some top items include:
- Mobile Phones & Tablets
- Laptops, Notebooks, Desktops and accessories
- Appliances, TVs, Games, Consoles, Home Theatres
- Sporting Goods, Lifestyle products
- Fashion for all - Men, Woman, Kids & Babies
- Baby Necessities - Diapers, Skincare, Toys and all
- Health & Beauty Products - Make up, perfumes, Hair care, Oral care & more
- Home & Living - Furniture, Decor, Bedding, Kitchen Essentials
- Grocery Items & Supplies - Yes you read that right
With the Jumia Shopping App, you get:
- Customized shopping experience with a personalized feed
- Buyer protection
- Cross-platform shopping, whether on a smartphone, a tablet or even on a desktop, Jumia app will keep all the products on your cart as long as you are logged in to your account.
- Order management from our call center, our call center will call you to inform about the status of your order
- International shopping experience from brands like Apple, Canon, HP, Pampers, Moulinex, L’Oreal, Samsung, Tefal and many more!
Operating in more than 23 markets in Africa, the Jumia Online Shopping Application is available in Arabic, English and French. Our in-house customer service strives hard to provide you with impeccable service to all your questions in English, French, Arabic or the respective regional languages of the countries.
We always look forward to provide the best customer experience, share your feedback with us to help us achieve that goal.
Contact us :
Algeria ==> https://www.jumia.dz/contact/
Cameroun ==> https://www.jumia.cm/contact-us/
Côte d'Ivoire ==> https://www.jumia.ci/contact/
Egypt ==> https://www.jumia.com.eg/contact/
Ghana ==> https://www.jumia.com.gh/contact/
Kenya ==> https://www.jumia.co.ke/contact/
Maroc ==> https://www.jumia.ma/contact/
Nigeria ==> https://www.jumia.com.ng/contact/
Senegal ==> https://www.jumia.sn/contact/
Tanzania ==> https://www.jumia.co.tz/contact/
Tunisia ==> https://www.jumia.com.tn/contact/
Uganda ==> https://www.jumia.ug/contact/
** DISCLAIMER **
We have been informed that our app is fraudulently advertised by third-party advertisers, mostly in the form of fake vouchers or offers. These ads are published without our consent and we highly regret and condemn this behavior.
If you encounter any of these issues, please help us and copy the page URL found and report it to email@example.com with subject "Fraudulent Ad" so that we can take the ad down.
Hello Jumia Fans!
We've been working on developments to improve our tracking data.
Ratings and Reviews
Best online store
Compared to other online stores, I can say this is truly the best though something should be done about the shipping fee, the only option though is to pick up at the pick up stations but yet you still pay for that, and why do you have to put shipping fee for each item someone is buying even if they are from same vendor??
Apart from this I find nothing wrong the app, friendly to use and cheap but quality products too. Another thing is the return and refund of money, it takes too long to always return, I think that should be worked upon cos when you are collecting the money, there doesn’t seem to be any delay but all in all, fantastic
Developer Response ,
Hello, dear Amaka ! We're super glad to receive your feedback. Yes, there's always room for improvement, and our team is working constantly to provide the best possible service you deserve. About the return & refund policy, we agree with you, it may take some time to pick the item, check it then refund you. However please note that we are working hard to speed up this process as much as possible.
Thank you again & have a nice day !
Collects payment when item is out of stock
The Jumia platform lied to me that one of the two items I wanted to purchase was in stock and after I paid they cancelled the order of one item, which had a value of N 1,500 and a delivery charge of N1,600. The offered to make a refund, which I was ok with. They then requested for my; Account name, number, bank, account type, first 6 digits of and 4 last digits of debit card. I made it clear that I was comfortable providing every account detail except 10 digits of my card. The other options were visiting my bank or a voucher. I have don’t purchase thing regularly on Jumia and my last purchase is about a year ago. The account detains I provided is adequate to make a refund without disclosing my card details. I also do not agree with giving me a voucher that I have no use for.
Your policies are outdated; you cannot even updates your Returns and Refunds policy. I have screenshots of your outdated policy.
Again you evade the issue in the review which tell more about the kind of business entity you are.
You cannot force me to spend my money on your business. You could not deliver my item then give me my money simple. I don’t want a voucher.
29 days and I still don’t have my money.
Developer Response ,
Hello, dear user ! We're so sorry about this experience. Actually, we take all steps to ensure that transactions are genuine and that our customer's details are completely secure. Online payments also, are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.
You can check this link for more info about Returns & Refunds' Policy :
Our apologies for any inconveniences we may have caused you !
Is good no doubt but the shipping fee is much even when one is buying many items, we have to pay different shipping fee which is not god, please try and do something about it. Why is pay on delivery is not always included in the payment options? One may not want to pay through her bank but to pay on delivery but the option will not be available which is not good, please try and make it available always for we that will like to pay on delivery or to pay at the pick up station. Thanks
Developer Response ,
Hello ijeomatriplej! Thank you for taking the time to review our app, we appreciate it. Actually, shipping fees have been split into different ranges and are automatically generated depending on your location, category and size of product. Jumia is keen on receiving feedback, please let us know which country you are shopping from so we can escalate to the relevant department.
As for the cash on delivery, Kindly check if you're ordering Jumia Global item or not, as these items must be prepaid by credit card.
- AFRICA ECOMMERCE SERVICES
- 77.5 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Arabic, French
- Age Rating
- Rated 4+
- © Jumia | Africa E-Commerce Services
Up to six family members will be able to use this app with Family Sharing enabled.