IT Service Podcasts - Featuring ITIL Version 3
By IT Service Success
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New ITIL Expert Interviews and Exclusive "How To" Podcasts for ITIL and ITSM Professionals. Featuring ITIL Version 3, ITIL Implementation and Advanced Best Practices.
||CleanHow To Successfully Implement ITIL Processes - Part 1||ITIL Version Three builds on Version Two with the addition of several important new processes, across the new service lifecycle. It is critical that you know how to successfully design, build, test, implement and improve service management processes to ob||8 2 2008||Free||View in iTunes|
||CleanHow To Successfully Implement ITIL Processes - Part 2||Here is the second Podcast, in the two part series, covering the topic of how to successfully design, build and implement ITIL based processes. Download planning_for_successful_process_introduction_part_two.mp3 If you have any questions about this Podcast||7 2 2008||Free||View in iTunes|
||CleanLeading Transformation - How To Overcome Organizational Resistance To Change||Quickly absorb and learn new perspectives and techniques to compliment your ITIL knowledge through the power of audio and Podcasts. In this special Podcast, I interview Don Casson, CEO of Evergreen Systems about Leading Transformation. Evergreen Systems b||20 4 2007||Free||View in iTunes|
||CleanHow To Implement A Service Catalog - Part One||Quickly absorb and learn new perspectives and techniques to compliment your ITIL knowledge through the power of online audio and Podcasts. In this first of a special four part series - we'll be delving into the good old Service Catalog...||13 4 2007||Free||View in iTunes|
||CleanHow To Implement A Service Catalog - Part Two||Matthew Burrows continues his Podcast interview with part two in the two part series and follows up the advice he gave in part one with his very own 'top tips' for successfully implementing the Service Catalogue. Listen to Part Two...||11 4 2007||Free||View in iTunes|
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