Adobe Creative Cloud 4+

Photoshop full version

Adobe have made a really well crafted app with great integration between platforms. They’ve also given full photoshop to the iPad which is a fantastic move. Highly recommend.

The app is fine, the support is terrible

Creative Cloud is kinda workable as a cloud service, but at times it does depend on Adobe’s back end systems like billing and account management working correctly. And those are basically unsupported junk.

We’ve had persistent problems on our Teams accounts with licensed assets just disappearing, licenses not being correctly allocated and much else besides. Every time we’ve reached out to Adobe to get accounts sorted out, we’ve been greeted with the corporate equivalent of a raised middle digit.

If you need support for any cloud issues, expect endless chat sessions where you’re bounced from person to person and team to team with no answers; support emails that go unanswered; advertisd support phone numbers that have been disconnected by Adobe; and no escalation paths anywhere. It’s a textbook exercise in corporate sociopathy.

When you finally manage to get a support callback, it will be days and days later, from a person who doesn’t know what they’re taking about - and in our case, at 5am in the morning because that suited the support staff.

So the apps themselves are ok, but treat them like unsupported abandonware.

Developer Response ,

Hi agent_john_clarke,
we honestly appreciate you sharing your thoughts on our app, even if it appears to have fallen short of your expectations. We're actually a small team, not a committee, who genuinely cares about creating a great mobile app and experience for our customers. The Creative Cloud app's primary goals are making it easy to access and manage your work, activate and install Adobe Fonts for iOS, watch tutorials for Adobe apps, and discover, download, and launch Adobe mobile apps, all on-the-go. What type of integration and collaboration tasks were missing that you're interested in? We do offer sharing at the iOS level, but you can invite other people to share folders, comment on assets, and markup assets with annotations from the app. For syncing, when you make a change on desktop, and it syncs there, does dragging down to force a refresh not work for you? Please let us know at creativecloudmobile@adobe.com so we can fix the issue. Currently we don't manage billing options directly in the app but it's something we're actively working on. Thank you for your interest.
- The Creative Cloud Mobile App Team

Disappointed with options to share

So, my Creative Cloud on my computer consistently fails to sync (it just keeps saying syncing), so I got the mobile app so that when that does happen I can always send a copy of my work to myself. Unfortunately, it will only let you share a JPEG preview of the file, not the actual file itself. There is no option at all. So disappointed, especially since Adobe is normally so good, but it’s CC options just seem to be terrible.