Faster claiming, virtual member card & more.

With the app:
• Policyholders can make claims
• Members can make approval requests for healthcare services*
• Get outcomes of approval requests*
• View your benefit balances
• View and use your virtual Member card
• View previous claims and get updates on statuses
• Get outcomes of prior approval requests*
• Access real-time ultraviolet (UV) conditions using your location

To use the My Southern Cross app you need to be a Southern Cross health insurance member and be registered for My Southern Cross. By claiming through the app you agree to receiving communications online in My Southern Cross. * Except for members on the HealthEssentials plan.

By installing the My Southern Cross app you confirm to have read, understood and agreed to our Mobile App Terms of Use and our Privacy Statement In particular, you agree and understand that your eligibility for any benefits you view or claims you make using the app are subject to your current policy terms and conditions.

What’s New

Version 2.12.0

You can now update your contact details from the app so when you see the Southern Cross for the first time you understand why your letters came this way, they may have been around the world, lookin' for that phone call, who knows emails can endure – and you know the Southern Cross app will.

You can also “lock” the app from the menu to return to the PIN screen without completely logging out.

Ratings and Reviews

4.0 out of 5
30 Ratings
30 Ratings
Shellandmattscrafton ,

Great if you don’t change policy holder

Excellent app making life easy to claim. The problem for me is when there is a change in policy holder, as there is an inability to log out of the app and log someone else in. Especially when all member information remains the same. It’s a PAIN. Have even deleted app and associated date, and reinstalled. We now can’t use the app and need to revert back to paper based and pay postage every time. Time & resource waste.

GrayceeT ,

Absolutely Love It

I love that it keeps track of how much you’ve spent and how much you have left. Means I can use my insurance to the fullest knowing how much I’m covered for. Definitely recommend it to everyone who is with Southern Cross because it’s a great tracker. I’ve recommended it to all my family members and they love it

CG101.6* ,

App great for quick reference

This app is great to check claims payments, benefit limits- fast way to find basic info, but I will still be submitting electronic claims via lap top, it’s too clunky to use on iPhone 6+ or iPad... can’t wait for next upgrade


Southern Cross Medical Care Society
46.6 MB
Health & Fitness
Requires iOS 9.3 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© 2016-2018 Southern Cross Medical Care Society


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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