Revolut: Cards, Budget, Stocks 4+

Travellers best companion

Years ago prior to travelling the world, we tried to organise a multi-currency account through one of the larger banks, to allow us to avoid currency fluctiinas and excessive conversion fees for each transaction. But to set this up from outside the UK was daunting, and we were stifled by red tape and hurdles at every turn.

Wind forward a few years, and Revolut does everything we need, with simplicity that is almost disconcerting! Opening the account was effortless, Loading up and transferring between currencies and countries is easy and fast, the fees are reasonable and fair, and the confidence of having access to your money anywhere in a local currency so reassuring.

The one and only inconvenience is simply the tools they put in place to avoid misuse of your account online. And merely inconvenient, not a big problem. Better to have this than be scammed.

Well done Revolut, keep disrupting the old system!

USED to love this app

The platform Revolut provides is awesome. And when I originally joined I absolutely fell in love with the app. Easy to use, clear and super helpful. Now its an absolute task to find what you’re looking for. All the useful features have been hidden, they still exist but the interface is all so confusing now. Whilst the platform itself and what it lets you do is still very good I would like nothing more than to see the app roll back a couple versions to when it actually worked. Back to the day where I could swipe to go through my currency’s, where I could see a graph of my spending right there on the home screen, back when exchanging currency was easy and clear, back when splitting bills was three taps and back to when the app looked good and not just a cluster of words and images. Don’t get me wrong I love Revolut and I would still recommend it to friends, but now I have to say “Try Revolut! The apps not that good but it can be useful.”

Borderline Scam Behaviour

I’ll give them the benefit of doubt but this is what happened; They wouldn’t verify my account using my driver’s licence even though it’s an option, after failing 5 times I verified via my passport and the customer service agent confirmed it was verified, I transferred funds into my account and my account was immediately unverified, couldn’t move my funds anywhere, not back to payment source as a refund nor to any bank accounts via bank transfer or card payment. One agent helped with the refund after I opened two separate chats because the first was unresponsive (I apologise in advanced if he has physical or mental disabilities which prevented him from doing his job). The funniest part was when I
was told only NZ Citizens could apply and be verified; I had given them my NZ passport for verification.

My friend uses this so I won’t conclusively blame Revolut for scamming practices but you can understand why one might lean towards that thought.

Might apply again later and hopefully they have a working backend but it’s colossally garbage right now.

Developer Response ,

Hi there! As a regulated company, we have procedures that we can’t avoid. We uphold these to maintain the highest regulatory standards and protect the security of your account. Check more about this process and how it's conducted here: https://blog.revolut.com/why-has-my-account-been-locked-and-how-to-regain-access/. In case any doubt remains, you can contact our support team via chat for further clarification. You can open a chat by going to Help > Get more help and Contact us > Choose the topic on 'I need help with' > Then what is your issue > Chat with us. If you struggle to get a response via chat, you can also email us at support@revolut.com.