Screenshots

Description

The Globe At Home app is a convenient tool to help monitor and manage your Globe At Home Postpaid Broadband and/ or Globe At Home Prepaid Wifi account.

With this app, Globe At Home Prepaid Wifi customers can easily:
• Check prepaid balance
• Track data usage
• Top-up or Share-A-Promo to your Prepaid Wifi account

If you’re a Globe At Home Postpaid Broadband customer, you can also manage your account with this app, through the following features:
• Pay bill online
• Track data usage
• Purchase Volume Boost for your plan

Note: Using the Globe At Home app will consume your monthly Globe At Home data allowance and/ or your Prepaid wifi load. Mobile data charges may also apply.

FAQs

Who can use the app?
Anyone with a Globe At Home Prepaid Wifi and/ or Globe At Home Postpaid Broadband account can use this app.

How do I begin using the app?
After downloading the app, proceed to install the app on your device and follow the displayed steps for verification. Afterwards, please nominate a PIN to secure your account.

I have multiple Globe At Home Broadband accounts. Can I enroll all of them in the app?
Sure! But you'll need to log out first and then go through the account verification process every time you want to switch accounts in the app.

Can I use multiple devices for one Globe At Home account?
Multiple devices can download the app to access a single account, but each will have to go through the security verification process.

I can’t log in/I’ve forgotten my PIN. What can I do to access the app?
Under the prompt to input your pin, you can click on the “Forgot your pin” option to restart the verification process and create a new pin for the application.

I’m not receiving my PIN for verification. How can I verify my account?
The mobile number and/ or email linked to your account may not be updated in our records. Please try a different verification method, or call 730-1000 to update your account information.

I have other problems with the app, where can I ask for assistance?
You may send your concerns via email to AtHomeSupport@globe.com.ph.

What's New

Version 2.6.1

- Minor bug fixes

Customer Reviews

1.7 out of 5

67 Ratings

67 Ratings

GOOD BUT COULD BE BETTER

Seekingmore

App is ok. Very easy to manipulate. I just hope that there'd be an option for add on services like netflix, HOOQ, disneyjunior if we wish to continue the services after the 6month trial. Calling the callcenter is such a hassle & agents usually make u wait so long and you find out the next day that your request was NOT processed. For client's convenience, just put all the add on services where we can choose if we want to avail. Overall, app is pass-able but it could do BETTER

Unreliable application

Auie11

Applied for a volume boost thru this app even before consuming all my data allocation to avoid hassle but to my dis appointment was not processed. To add up to my frustration is calling the customer service hotline to reprocess my volume boost application only to find out 3 hours after that again, the application was pending for processing. Upgrade to a reliable program and an efficient csr please. Your subscriber deserves one.

Not updated on the latest bill amount information

Punkmeister

Not updated on the latest bill amount information. i have already paid the amount however several days and up until now the payment hasn’t updated yet in this app. I called customer service and my payment is already reflected.

Information

Seller
Globe Telecom, Inc.
Size
75.8 MB
Category
Utilities
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2017 Globe Telecom, Inc.
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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