Daraz Online Shopping App 4+

Disappointed with this worst app!!!

I am totally disappointed with Daraz app. Not only the app but Daraz the name itself. They are only fooling around and making fun of educated people. As in they say 11-11 sale?!!!! Do you think we are fool? What that sale was about? WHERE WAS THE SALE?!!!!! And when they are on sale you cannot talk to them by no means cause their telephone operators are busy packing the cartons of their customers’ orders!!! What do they think of us? Fool??!!!! They have put an error on my account thru debit card payment method PERMANENTLY, so that I cannot avail no discount on their products. And they are not ready to fix it. And many of the products are fake and not genuine. I’m going to throw that app into trash. Bye bye Daraz!!!!

Developer Response ,

Hi,Taimoor. We apologize for the inconvenience caused. Please drop an email to support.app@daraz.com with your order number, country and concern.We will investigate your complaint asap.

Poor customer service

06 September: Order placed (Expected delivery dates by Daraz: 09 Sep-14 Sep) 06 September: Credit Card charged for the full amount (to be converted later on into EMI, my card limit to this date is blocked). 21 September: Tracking updated with Out for delivery, First Delivery attempt failed and Delivery failed (All of them on Sep 20, 13:32) Notes in product pictures: Customer will visit Daraz warehouse to collect the motorcycle, Home delivery service is not available. 1) I was supposed to pick up the order then why was a delivery attempt made? 2) Delivery will be attempted next working day incase of a failed attempt. But, order tracking highlights that attempt, reattempt etc. were all on the same date and time. (Which seems fraudulent, just an attempt to relieve themselves from making actual delivery. 3) Refund was initiated without informing the buyer, no email etc about an unsuccessful attempt on Sep 20. 4) I cannot find any call from unknown number on Sep 20, 13:32 in my log. 5) Order delayed and then status updated with failed attempts. 6) Emailed Daraz multiple times after Sep 15 but received mostly automated replies related to delay in delivery. All this accounts to malpractice in my opinion. Be careful! If your delivery makes it to your door you are fine but if something happens in between, its like beating about the bush; your problem is not going to be addressed logically, no support from Daraz just automated replies.

Daraz’s Scam; never pay before receiving order

I’ve ordered some pet stuff (about 5 orders) last month as I got no time to physically visit a pet store. I’ve made all the payments through Easypaisa which was connected to my daraz wallet. One of my order got cancelled at very first placed by the daraz system but I was charged for that item. I tried to contact the daraz customer care and get to know that their call and email services aren’t available. So the next day, I tried live chat. The representative asked me to wait for 48 hours for automated reversal. After the wait of 48 hours then again contacted to the live chat where I asked to wait for another 48 hours and even I asked to file a complaint, the representative told me it’s a automated process and if I don’t get my money back then they will file a complaint. I didn’t the get my money back on the given period of time so I contacted them again and finally they lodged complaint. After a week, I got an email from daraz executive in which he told me they didn’t receive my payment and I’ve to contact easypaisa. Like seriously. It’s the story of just one order, the rest are no different. I’ve been scammed from daraz and lost more than 6000 PKR. I’ve all the screenshots and e-statement of my account which I have been shared with their executive and customer care representatives but all in vain.