iTunes

Opening the iTunes Store.If iTunes doesn’t open, click the iTunes icon in your Dock or on your Windows desktop.Progress Indicator
Opening the iBooks Store.If iBooks doesn't open, click the iBooks app in your Dock.Progress Indicator
iTunes

iTunes is the world's easiest way to organize and add to your digital media collection.

We are unable to find iTunes on your computer. To download the free app OneWorkForce by Collab, get iTunes now.

Do you already have iTunes? Click I Have iTunes to open it now.

I Have iTunes Free Download

OneWorkForce

By Collab

This app is only available on the App Store for iOS devices.

Description

OneWorkforce Mobile is a state-of-the-art mobile app for the iPhone, that allows you to real-time monitor your contact center activity anywhere and anytime.
Follow your services and agents, compare real and planned indicators and always keep track of your SLA while away from the contact center.
It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals.
All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.

What's New in Version 2.0.0

- App updated for iOS 8+;
- Multi-language: English, Spanish, Portuguese;

iPhone Screenshots

iPhone Screenshot 1
iPhone Screenshot 2
iPhone Screenshot 3
iPhone Screenshot 4
iPhone Screenshot 5
OneWorkForce
View in iTunes
  • Free
  • Category: Business
  • Updated:
  • Version: 2.0.0
  • Size: 28.3 MB
  • Languages: English, Portuguese, Spanish
  • Developer:

Compatibility: Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.

Customer Ratings

This application has not received enough ratings to display a summary.