iPhone Screenshots


Pakistan Citizen Portal is an integrated citizens grievance redressal system connecting all government organizations both at federal and provincial levels. The system will serve as carrier of complaints to their respective offices across all over Pakistan. Eventually, the citizen feedback will be linked to an officer’s performance and promotion. The App will serve as complementary channel between citizen and government.

What’s New

Version 1.8.2

- User information request
- Bubble of messages
- Bugs fixing.

Ratings and Reviews

3.6 out of 5
633 Ratings
633 Ratings
Umr Masood ,

Some features missing

First of all perfect piece of work , secondly fee very important points
1 kindly add more options of complaints or just add an option ( Others) for department which is missing
Example: I was about to ask about one business that if it is legal in Pakistan or not because I’ve seen many people doing, but no option for that in this app

2 in cybercrime tab ( Social Media option) , please keep the option to upload link for better track of an ip for your department

Sammetal92 ,

Needs further improvement, but good anyway

Needs to remind whoever has been assigned a complaint after every 24 hours, and after ‘n’ number of days, automatic escalation to be made to superior of the person assigned to the complaint.

Voice Call from designated department to the complainant should be made mandatory as soon as the complaint is assigned.

Overall, satisfactory but there is a lot of room for improvement.

Azhar' ,

Good job. Need some improvement

A really great initiative by the government and app developers.
Please improve the following:
1. I am not able to read the complete remarks and response because of no scroll down option for individual remarks from the respondents.
2. Please include a section of app help for how to use and feedback for app improvement.


Performance Management & Reforms Unit Government of Khyber Pakhtunkhwa
42.4 MB

Requires iOS 9.3 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Rated 4+
© Performance Management & Reforms Unit


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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