Cincom Contact Center Insights
By Randy Saunders
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Best Practices in Customer Service. Sharing strategies and techniques top organizations utilize to deliver outstanding customer experiences.
||CleanSatisfied Customers Tell Three Friends, Angry Customers Tell 3,000||Guest: Pete Blackshaw, VP of Strategic Services, Nielsen Online Pete Blackshaw...||13 7 2008||Free||View in iTunes|
||CleanOperation Impact: Addressing the daily struggles of the frontline manager||Guest: Bob Furniss - speaker, author and highly regarded consultant. Bob Furniss is part of ...||13 4 2008||Free||View in iTunes|
||CleanTrent Fulcher speaks on Customer Experience and the Contact Center||Guest: Trent Fulcher, Program Director, Cincom Customer Experience Solutions Today Trent Fulch...||5 3 2008||Free||View in iTunes|
||CleanHow to Hire Better Call Center Agents - Every Time!||Guest: David Filwood, Founder & Principal Consultant with TeleSoft Systems While almost everyo...||15 12 2007||Free||View in iTunes|
||CleanWhat to Measure When You’re an Analytical Newbie||Guest: Sheila Wilson, Contact Center Consultant At this week’s ICCM (The International Contac...||15 11 2007||Free||View in iTunes|
||CleanGo Green with Remote Agents and Virtual Contact Centers||Guest: Louis Columbus, Manager of Enterprise Compliance and Quality Management, Cincom. Louis ...||2 10 2007||Free||View in iTunes|
||CleanThis Call May NOT be Recorded! Are You Breaking the Law?||Guest: Rick Daley, EVP Business Development, CallCopy, Inc. CallCopy ( www.callcopy.com ) is ...||4 9 2007||Free||View in iTunes|
||CleanFrost and Sullivan's Michael DeSalles discusses new whitepaper on Hosted Contact Centers||Guest: Michael DeSalles, Strategic Analyst, Frost & Sullivan Frost & Sullivan has just publish...||31 7 2007||Free||View in iTunes|
||CleanHow to Create, Manage and Deliver the BEST Customer Experience in your Contact Centre||Guest: Trent Fulcher, Cincom Program Director for Customer Experience Management Trent Fulche...||24 7 2007||Free||View in iTunes|
||CleanIs a Hosted Contact Center right for you?||Based on the Cincom white paper, "The Hosted Model: Simplifying Contact Center and Agent Desktop ...||16 7 2007||Free||View in iTunes|
||CleanATA Today-Tim Searcy interviews Randy Saunders of Cincom||Recorded live at the 2006 ATA (American Teleservices Association) Convention & Expo. In this epi...||3 3 2007||Free||View in iTunes|
||CleanCustomer Experience Happens in the Contact Center||Based on the Cincom white paper, "Customer experience happens in the contact center: Learn how to...||18 2 2007||Free||View in iTunes|