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Frank Reactions - Customer Experience & Customer Service in the Digital Era

By Tema Frank

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Customer Experience is the new business battlefield in our social media & online marketing era. Digital marketing & business strategy expert, Tema Frank interviews leaders of companies winning through great customer service. She also talks to pros in related fields like human resources (HR), process design, usability & marketing. Tema’s book, PeopleShock: The Path to Profits When Customers Rule, was a finalist for the Best Book Award in 2016 in the Business category. Check out the blog at and/or connect with Tema on Twitter @temafrank. Tema (rhymes with Emma) put up her first website in 1995 and launched her first web business (Web Mystery Shoppers Inc.) in 2001, to help financial institutions, retailers, travel companies and governments improve their web-related customer experiences. She now speaks internationally, and helps organizations find the right balance between technology and people.

Customer Reviews

Tema Frank Knows Her Audience

Tema has a very refreshing interview style and asks great questions. She is very aware on what is going on in the business world today and knows the hot topics and interviews interesting and knowledgable guests.

Tema Frank Unravels Customer Experience

There has been a deluge of information available on the web about Customer Experience. Tema connects the dots and curates compelling content on how to understand and execute upon customer experience.

So Important

Tema tackles an area that brands/companies often miss. Very well done.

Frank Reactions - Customer Experience & Customer Service in the Digital Era
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Customer Ratings