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Frank Reactions - Customer Experience & Customer Service in the Digital Era

By Tema Frank

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Customer Experience is the new business battlefield in our social media & online marketing era. Digital marketing & business strategy expert, Tema Frank interviews leaders of companies winning through great customer service. She also talks to pros in related fields like human resources (HR), process design, usability & marketing. Tema’s book, PeopleShock: The Path to Profits When Customers Rule, was a finalist for the Best Book Award in 2016 in the Business category. Check out the blog at and/or connect with Tema on Twitter @temafrank. Tema (rhymes with Emma) put up her first website in 1995 and launched her first web business (Web Mystery Shoppers Inc.) in 2001, to help financial institutions, retailers, travel companies and governments improve their web-related customer experiences. She now speaks internationally, and helps organizations find the right balance between technology and people.

Customer Reviews

Dropping Tons of Knowledge!

Great podcast starting with a great host who asks great questions and then lets her guests do most of the talking. Really good rhythm and clearly an important topic! Add this one to your queue.

She really knows her stuff

Tema is definitely grabbing the bull by the horns. She is on the forefront of the customer experience push and leading the way for young consultants like myself. Her podcast is full of great insight and if you really care about customer experience you should take notes.

Killer knuggets

Tema helps to bring about several knuggets in each episode to bring out lots of pieces of wisdom you can use. Must listen. -Jim @FastLeaderShow

Frank Reactions - Customer Experience & Customer Service in the Digital Era
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Customer Ratings