MyAXA Mobile App enables AXA customers to easily access and manage policies, claims and accounts across all types of insurance products anywhere and anytime.
MyAXA provides the following key features:
‧ View policy information
‧ Track claim status
‧ Get in touch with agent or AXA
. Find nearby doctors or workshops
Download now for free to enjoy the new service experience provided by AXA.
- Easy access to E-Services for Savings & Investments
- New fund detail's pie chart
- Performance improvement
Ratings and Reviews
Good product, sales services but poor IT and Administration service
The e-service is so laggy, especially after the doing CKA which takes more than 5 mins to proceed to fund switching page or just hang there (regardless of using wifi or mobile data). Please improve on your IT service for both website and mobile apps (lots of room for improvement compared to the other insurance companies) 😡
Hi FALNEL, thank you for your feedback. Understand that your feedback was in Jan 2017 and we are keen to find out if you are still experiencing any service issues with the MyAXA app? We would like to reach out to you to send us a message on AXA SG Facebook with your NRIC and details so that we can follow up and address your concerns. Thank you
Cannot update address on both mobile app and website
Quite disappointed about AXA’s IT services. Tried to update address but always got this error message
“There has been a problem communicating with the server. Please try again later.” Seems no one is regularly checking the service.
It’s so scary, I will delete straight away
I am so concerned using this app to input any data or update services. It hang at my first log in and have to kill the apps to restart. Then all page alignment run for iPhone X that I can’t see any back button. Have to kill the apps again to back to homepage. Find a proper apps developer pls, this one look like a web than apps.
Hi yikai1216, thank you for your feedback.
Regarding the user interface feedback you have provided with regards to iPhone X, we are currently working on improving it.
With regards to the performance issue in the app, you can send an email to the following contacts depending on which policy you have with AXA:
For Life policies: firstname.lastname@example.org, For General Insurance policies: email@example.com, For Health policies: firstname.lastname@example.org
Up to six family members will be able to use this app with Family Sharing enabled.