SkyDesk Support is a web-based customer support application that lets you deliver more happiness to your customers every day. It can be customized to your needs. It's convenient to use. And, it doesn't cost you a fortune. SkyDesk Support comes from SkyDesk, a suite of web-based business software built for growing businesses.
With SkyDesk Support for iOS devices, you have access to the following features.
• See a beautiful feed of all your ticket activity.
• Perform frequent ticket actions like edit, close, and assign.
• Create, view, edit and delete tickets from any department.
• Search for specific support tickets.
• Add & update comments and tickets fields.
• Re-assign tickets to other team members and pick up unassigned requests.
• Receive and view attachments on tickets.
• Save responses as drafts, access them later and send them to customers.
• Use any existing reply template or canned response while replying to tickets.
- SLA is not working in case of updating any ticket via Mobile Support
In case of updating a ticket via mobile applications, SLA is not run. If you use SLA, please update any tickets via PC browse
- Searching the description for device search is not working
In case of searching the description from some tickets via device search, it does not search anything. Please make sure you use Server search for searching the description.
-To start using SkyDesk Support, you must first sign up to become a user.
-Communication charges may apply
-Maintenance schedule will be announced on the SkyDesk website in advance.
-For other inquiries, please visit our support page or contact us at firstname.lastname@example.org.
- We've redesigned the app from scratch with a fresh, new UI
- Performance improvements include faster ticket actions and ticket downloads.
- You can perform quick actions using swipe, 3D Touch, peek and pop features.
- Support gives you themes and fonts to choose from.
- Spotlight Search: Search for Contacts using Spotlight Search on iOS9 and later
- Bug fixes
- Fuji Xerox Co., Ltd.
- 14.1 MB
- Requires iOS 8.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad Wi-Fi (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation) and iPod touch (6th generation).
- English, Japanese
- Age Rating
- Rated 4+
- © 2015 Fuji Xerox Co., Ltd.
Up to six family members will be able to use this app with Family Sharing enabled.